UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.53

4.5 Rating 952 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

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“The website was easy to navigate the selection of devices were plentiful and delivery was quick”

Helpful Report

Posted 3 years ago

“I ordered a phone Monday. It’s now Friday and it still hasn’t shipped. Tried contacting them but they don’t answer phone calls, emails, or by text. 303$ and I can’t even cancel my order!! Supreme Bulls..t”

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Posted 3 years ago

“Do not EVER trade with these people. I gave them an iphone 11 with minimal scratches on the front screen. They not only offered me barely half of the offered initial price but now they wont answer the phone or my emails. Dont get scammed by them. Will be talking to a legal team soon.”

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Posted 3 years ago

“Service was fantastic and the iPhone was just as it was advertised. Happy to get an updated phone with 1/3D the cost of new!”

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Posted 3 years ago

“I couldn’t be more pleased. My phone was flawless, in perfect working order, at an awesome price with great customer service... I am a completely satisfied customer !!”

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Posted 3 years ago

“Best site I have ordered from!”

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Posted 3 years ago

“Product arrived as expected and in perfect condition.”

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Posted 3 years ago

“Amazing phones and my son loved the boxing video sent! I loved it too because we all know how her children are impatient and asking when is it going to come ,over and over again. Right as it hit that time I receive the video of it getting boxed up. He got soooo excited 🤣”

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Posted 3 years ago

“literally amazing! My phone came within a week and super easy transfer!!! no joke my best decision I ever made to buy from here”

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Posted 3 years ago

“Very good service and great speed to ship the iPhone I bought would use again thanks”

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Posted 3 years ago

“Good price but had to replace the battery, it was puffed up”

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Posted 3 years ago

“Quick shipping, product in excellent.”

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Posted 3 years ago

“I absolutely love my phone paid a few extra dollars for an almost New IPhone X”

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Posted 3 years ago

“Thank you, the phone was as described.”

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Posted 3 years ago

“Had just paid off a $600 by two months when my phone was taken. A good friend sent me your link. I found the same model with more memory for a little over $100. My provider switched my service over and all is well. Thanks UpTrade!”

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Posted 3 years ago

“Phone was in great condition, no flaws. Been using it for over a month now and no problems!”

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Posted 3 years ago

“I sent my phone to Uptrade for sale and was quoted $40. After they received it, they reduced the price to $20. This is a similar complaint by others and appears to be a common business practice. Uptrade sent back the phone after numerous emails and I sent it to SmartphonePLUS. Within a couple of weeks, I received $44. I found SmartphonePLUS on the following marketplace: https://www.sellcell.com/”

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Posted 3 years ago

“Up Trade did an initial examination of my phone and determined that the charge port was defective. They made me an offer and I declined, requesting that the phone be returned. A service Manager (thanks Ryan) then looked at the phone and port in more detail. Ryan cleaned the port by some removing lint, sent me pictures, and revised the estimate which I accepted. UpTrade and Ryan went above and beyond.”

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Posted 3 years ago

“I sold a phone. They gave me the price they quoted. Payment took a little longer than 14 days but no issues.”

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Posted 3 years ago

“Ordered one phone, they shipped another. No one answers their email, phone is un answered. I have had to challenge the charge in the hope they will respond. Very sad customer service.”

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Posted 3 years ago

UpTrade is rated 4.5 based on 952 reviews