UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.53

4.5 Rating 952 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

Write Your review

Tell us how UpTrade made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone came nice and clean!”

Helpful Report

Posted 4 years ago

“I liked the product and it came quick in a good quality package.”

Helpful Report

Posted 4 years ago

“Great product”

Helpful Report

Posted 4 years ago

“iPhone 7plus I love it❤️ My battery life is all there & im so grateful, it said good condition so I was expecting a few scratches but it was really in tip top shape so I was happy bout that & the portrait mode is awesome.. the phone isn’t slow either.. everything runs smoothly.. ima happy camper 🥰 oh, I’m in Bama & they are in Texas so it took like 4 days I believe so that was good too !!”

Helpful Report

Posted 4 years ago

“Overall experience great however several times during calls the person on other end states they hear a crackling sound that I cannot hear. I think it is related to microphone on the phone I purchased on up trade. Therefore phone is not in stated condition as it is not functioning properly. I did iOS update thinking it may be related and seemed to stop but then started again after allowable return time of 30 days.”

Helpful Report

Posted 4 years ago

“I would like to update my previous bad review. I sent my iPhone to this company but could not get a hold of anybody. Ryan from customer service called me today and reassured me that they did in fact receive my phone and apologized for me not being able to get ahold of them. He told me that they are still a small company and when I tried calling they were in a weekly meeting. No problem. He said within a hour I would receive an email stating the value for my phone. I did get an email with the price they are going pay which is exactly what they quoted me online. I should be getting a check within 2 weeks. It is always nerve wracking sending an expensive phone to a company that you do not know. I am glad that Ryan reached to me about this issue and made it right. Thank you!”

Helpful Report

Posted 4 years ago

“This is actually an update to my other review for Uptrade, which I rated very low. (I was not able to edit my original review, so I am re-submitting.) Basically, Uptrade contacted me about my issues and sincerely resolved them. If you are having a problem, call them and they will take care of it. If the issue is out of their hands (I.e. shipping or a problem with the phone), they will still work with you to resolve. I do recommend this company.”

Helpful Report

Posted 4 years ago

“I just love my new phone. I’m very happy with my purchase can’t wait to until the next time to upgrade”

Helpful Report

Posted 4 years ago

“I’m happy with my purchase, I was just a little disappointed that I paid extra for 3-4 day shipping but it took about a week and a half. I know that shipping is mostly out of the company’s control, but would have been nice to get it sooner. When the phone did come it worked well and I was quite pleased with the quality at the price I paid.”

Helpful Report

Posted 4 years ago

“Wonderful experience and I got a great quality phone... I am extremely happy with my experience and recommend them for anyone looking for a great replacement phone or even for a new phone”

Helpful Report

Posted 4 years ago

“I needed a phone as a backup for business in case I loss mine or it gets bricked, and what I got through UpTrade was accurately described, works and looks good, and the price was so reasonable that I may give up buying new smartphones altogether.”

Helpful Report

Posted 4 years ago

“I was really happy with the Iphone I got, I saved 500$ and got a phone that is basically new. Thanks!!!”

Helpful Report

Posted 4 years ago

“Phone was like new. Great customer service. Very helpful.”

Helpful Report

Posted 4 years ago

“Very satisfied with the iPhone X. The condition of it was exactly as described. Phone has been working 100% in all aspects. Product arrived on the specified time frame.”

Helpful Report

Posted 4 years ago

“My experience was awesome customer service rep was very helpful would shop again”

Helpful Report

Posted 4 years ago

“The phone here are great, but the delivery could be better.”

Helpful Report

Posted 4 years ago

“I received the item I purchased. Customer service was friendly and helpful.”

Helpful Report

Posted 4 years ago

“Everything about this purchase was A1 clear pictures of the phone, and the phone was exactly as show you have a customer for life”

Helpful Report

Posted 4 years ago

“It took almost a month to get our phone. I called to complain and they accidentally put a regular shipping label on instead of express. They said they would credit me and never did. They were also going to compensate me in another way and said would call me back within the hour. I, of course, got no phone call back”

Helpful Report

Posted 4 years ago

“I’m so glad I didn’t buy this for retail price. Got the 8 plus practically brand new for $500 off. Amazing stuff y’all are doing.”

Helpful Report

Posted 4 years ago

UpTrade is rated 4.5 based on 952 reviews