UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.53

4.5 Rating 952 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sound is very low their are minor problems , but other than that the phone is okay”

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Posted 3 years ago

“Great service. I was amazed at how fast they got back to me regarding my question, and also that I was actually able to speak with someone. According to the picture the phone had a little blemish, but when I got the phone I couldn’t even see it. Works perfect, battery lasted better than expected. Thank you!”

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Posted 3 years ago

“Very pleased. The phone is like new!”

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Posted 3 years ago

“Exceptional prices and quality of phone is top notch”

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Posted 3 years ago

“Was skeptical at first. But phone arrived promptly and in excellent condition and it was a good price. Would purchase here again.”

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Posted 3 years ago

“Great phone at a great price”

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Posted 3 years ago

“First time buying on UpTrade will definitely be buy all my phones here. No complaints whatsoever, I was skeptical but not now. Great experience all round kept me up to date the entire time.”

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Posted 3 years ago

“Very good experience”

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Posted 3 years ago

“Phone works great was just as described!”

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Posted 3 years ago

“I requested an unlocked phone and was sent an Xfinity phone instead. The phone doesn't make any outbound calls.”

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Posted 3 years ago

Hi Hope, I just noticed that you never updated this review. Just wanted to make sure to clear up that the device was indeed unlocked and it was just a misunderstanding on how to activate the device for your service. Thank you again for your business!

Posted 2 years ago

“Great phone! I have no issues and the set up was extremely easy. There was a customer service issue (I misunderstood) but the team reached out to help me.”

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Posted 3 years ago

Thanks Emery! :)

Posted 3 years ago

“Sold us an excellent product. We are extremely happy. Loved your expedited shipping. Would buy from you definitely.”

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Posted 3 years ago

“We were very pleased with the unlocked IphoneX that I purchase for my daughter. She loves it. It arrived earlier than we expected.”

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Posted 3 years ago

“Excellent service, quality of product and cost. Thanks.”

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Posted 3 years ago

“Phone arrived on time! Perfect condition and it’s been working perfectly since I bought it! Highly recommend this website!”

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Posted 3 years ago

“The phones quality was amazing, couldn't have asked for better. I've actually recommended the site to at least 5 people now.”

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Posted 3 years ago

“Fast order processing and shipping. Customer service is attentive.”

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Posted 3 years ago

“Very bad and terrible experience with Uptrade. They are highly unprofessional and have the worst customer support team. First they sent me a faulty phone for almost $300. When informed about the same they (someone named Alexis and Esteban) wasted my time for unnecessary back and forth email exchange without bothering to do anything to replace the product. My experience of them is that they are a bunch of crooks out to fleece your hard earned money by selling sub-standard and bad products.”

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Posted 3 years ago

“I only gave 3 stars because I was partly at fault. I got my phone a little over 2 mo ago and immediately put a waterproof case on it. I was having issues with people hearing me and I thought it was due to the case so I just used the speakerphone all the time. Well I’ve recently been using the phone with no case and noticed if I’m not on speakerphone people still can’t hear me or it goes in and out. But other than that I love my phone. My advice though is to thoroughly test all functions of your phone as soon as you receive it.”

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Posted 3 years ago

“Extremely impressed from start to finish. I especially liked the video they sent during the packaging process, it was a very thoughtful detail that was really neat! The phone arrived fast and was in flawless condition. I will definitely buy from Uptrade again.”

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Posted 3 years ago

UpTrade is rated 4.5 based on 952 reviews