UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.53

4.5 Rating 952 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time and in excellent condition”

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Posted 4 years ago

“My dealings with Up Trade went flawlessly but having trouble with the echeck system which I know isn't part of your company. As far as Up Trade I've already recommended them to a friend. You gave fair amount were quick honest and pleasure dealing with”

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Posted 4 years ago

“Phone was in perfect condition and photos are 100% accurate. Will recommend to friends!”

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Posted 4 years ago

“Getting the phone was great. Took only a couple of days and the phone was in exactly the condition they described. I removed one star because I really wanted to purchase the extended phone protection, but they only accept payments for that through PayPal. I refuse to use PayPal so that was a bummer. Maybe someday they will change that policy.”

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Posted 4 years ago

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Posted 4 years ago

“This was a very easy exchange of my phone for an emailed check that I could print out and e-deposit. You offered the most money I found in shopping around as well. Will come back next time! :)”

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Posted 4 years ago

“Very good on communication and very quick”

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Posted 4 years ago

“I was looking for an older model iPhone, and Uptrade.com was the only site I could find that gave the condition of the battery. Not only did they have the best price on that phone, the battery condition which was accurate, and the phone was in perfect condition. I would definitely buy another device from them.”

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Posted 4 years ago

“Very honest, reputable company. They follow up on your purchase and ask about any problems dealing with service, delivery and product. 2nd phone purchased from Up Trade, and highly recommend to everyone looking for refurbished, almost new phones. Thank you Up Trade!”

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Posted 4 years ago

“I did my due diligence and checked out your company and gained confidence with the research I did. it was a no brainer, the phone I bought was in excellent condition and a very fair price with the option of even returning it.much safer than using craigslist,third parties etc.”

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Posted 4 years ago

“Quality decor, exactly as listed.”

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Posted 4 years ago

“I never give 5 stars on anything unless I’m simply in love with it but this was a good cop, phone came in better shape than expected and so far after about a month it’s worked perfectly fine! Would highly recommend!”

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Posted 4 years ago

“The description mentioned small scratches on the screen, but the pictures didn’t seem to show anything. I took a chance and found that any scratches are not really noticeable. This tells me that the company is trying to be very thorough in their description, which is great! I’m very satisfied with my purchase.”

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Posted 4 years ago

“Excellent service all the way, customer service went above and beyond when I experienced a problem with shipping. Highly reccomend!”

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Posted 4 years ago

“UpTrade is a wonderful company with an excellent team of dedicated employees. I highly recommend the company if you have a spare phone or two laying around no longer needed. The process is fast and easy! Thank you UpTrade”

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Posted 4 years ago

“I had a bad experience with this company but it wasn't entirely there fault I just wish they could have done more I never received my package so I called them and they were very polite and tried to help me by calling the postal services but I still haven't received anything and I am out of $110 that I spent and they were not able to do anything about it or refund it to my knowledge so it's a Gamble with them just be mindful”

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Posted 4 years ago

Hi Dymeir, Thank you for providing feedback on your experience with us. We worked with you to file a claim with the United States Postal Service and they were able to undeniably verify that your device was delivered to you. Unfortunately in this case if they are able to confirm delivery without a doubt, our hands are tied. We are always here to help as best as we can. Please feel free to reach out to us if there is anything else we can do to help.

Posted 4 years ago

“Quick and professional! It was a matter of days that I got a quote and got paid for my product. Very professional service as well. Follows through with emails every step of the way. Will do business again with this company!”

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Posted 4 years ago

“I’m am completely happy! Best choice I purchased one that stated good condition and it was perfect no scratches on back only one not noticeable tiny one on front. My phone looks and geeks brand new loving it thank you for being an honest company with excellent customer service. I have referred you out to several people and will definitely return should I need or family member need another phoneThank you!!!!”

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Posted 4 years ago

“The phone came exactly as they described it”

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Posted 4 years ago

“Wonderful! I got a “good” condition phone that looks brand new! Will definitely be buying from again.”

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Posted 4 years ago

UpTrade is rated 4.5 based on 952 reviews