UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.53

4.5 Rating 952 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy process.”

Helpful Report

Posted 4 years ago

“The company offered me $127 for my trade in. After they received my device they offered me $62 despite me being 100% completely honest about the device I was trading in. I traded in a used iPhone 7 with no cracks on the screen that 100% worked and was unlocked and fully functional. Perfectly working used device. They came back and said the screen had scratches on it and offered me $62! Less than half! And, I can be perfectly honest with you, while that screen may have had a few barely noticeable hairline scratches it wouldn't be anything unexpected for an old trade-in iPhone 7. That was a very good device in very good condition and their offer was absolutely ridiculous. They are obviously using bait-and-switch tactics offering high prices upfront and then, once they have your device in hand, making crazy offers hoping you will just cave and accept their crazy low offers via email. Don't fall for it. I've used Decluttr before and have had a far more positive experience. Update --------- After submitting my original review I was contacted back by UpTrade and they said they were going to re-evaluate my trade-in. After re-evaluating it they decided to offer me $121 which was a lot closer and more in line with the original offer. It's still a pity that I had to post a negative review and wait as long as I did for the review process before I finally got the fair deal I deserved in the first place and, even then, I still did not receive the full $127 I was originally offered. Therefore I'm only bumping my review up to "Acceptable".”

Helpful Report

Posted 4 years ago

Hi Richard, We apologize if you feel that your experience with us was just "Acceptable". In the same email that we send our inspection reports, we ask our customers to contact us via email or telephone if they feel there has been a mistake or error in the grading of the device. In your case the option to contact us directly may have simply been overlooked which resulted in you leaving a bad review instead. Unfortunately in your original report, you neglected to mention that your device had scratches much deeper than hairline on the screen of the device which is why we were unable to offer you the full $127 for your device. We appreciate you providing feedback on your experience as it will definitely help us improve the our current inspection report display. Thank you for giving our services a try and please let us know if there is anything else we can do to help.

Posted 4 years ago

“I bought my son an iphone 7 listed in "good" condition, and it is exactly as described if not better. Recieved the phone quickly and have had zero issues. I would definitely buy from this site again.”

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Posted 4 years ago

“They were able to exchange a phone really quickly. Amidst this covid pandemic they were able to assist me properly.”

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Posted 4 years ago

“The best most informative site I know of for buying a good cell phone”

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Posted 4 years ago

“Iphone 11 is perfect it was brand new”

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Posted 4 years ago

“Great service, fast delivery, thank you!!”

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Posted 4 years ago

“Great service. Phone was delivered sooner than expected, phone was in Good working order, good as new. Price was unbelievably low compare to other websites and service providers. I will definitely purchase from UpTrade again.”

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Posted 4 years ago

“Excellent trade-in service. UpTrade offered me an extremely generous price for my XS Max, and the funds were deposited into my account in less than three days”

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Posted 4 years ago

“Very fast payment as quoted”

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Posted 4 years ago

“fast shipping, accurate product descriptions, great prices”

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Posted 4 years ago

“Very reasonable price for a perfectly good device, shipped fast and in good packaging”

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Posted 4 years ago

“Excellent - will use you again with any future sale.”

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Posted 4 years ago

“This App Is Truthworthy I Brought My Son An Iphone And I Really Wished I Got Mines From There”

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Posted 4 years ago

“Providing a video of the product makes me feel very satisfied and safe knowing what I’m getting.”

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Posted 4 years ago

“I bought an iPhone 8 Plus after buying from a different site that did not have as good of a deal or send me near the quality of phone I received from UpTrade.”

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Posted 4 years ago

“I still love my phone great price and totally awesome service y’all should do phone cases too”

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Posted 4 years ago

“Item as described”

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Posted 4 years ago

“UpTrade is an honest company that shows you exactly what you are buying before you make the purchase. All the information was accurate. I'm very happy with my purchase and have already recommended UpTrade to others”

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Posted 4 years ago

“The phone quality was accurate. The phone shipped to me quickly. I would buy from them again and recommend my family and friends to look here for deals.”

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Posted 4 years ago

UpTrade is rated 4.5 based on 952 reviews