UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.53

4.5 Rating 952 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

Write Your review

Tell us how UpTrade made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a pristine OnePlus 6t for a great deal. It was a steal !!”

Helpful Report

Posted 4 years ago

“I’m really pleased with the way the phone is working 🤗 a lot better than my other one that’s for sure ! I understand the late delivery because of Covid . everything has been fine . now I’m gonna be looking for an iPad any ideas???😉”

Helpful Report

Posted 4 years ago

“Fast shipping and well packaged”

Helpful Report

Posted 4 years ago

“After mailing my iPhone XS to UpTradeIt, I was kept updated once they received it and a couple of days ago received my eCheck. I just deposited the check. I also got the best price for my iPhone! Great doing business with them!”

Helpful Report

Posted 4 years ago

“Awesome!! Great service and super easy”

Helpful Report

Posted 4 years ago

“It was fast and easy”

Helpful Report

Posted 4 years ago

“Horrible customer support. Purchased an iphone X on 8/20. Received the phone but could not even setup the phone because the screen would jump around. At one point could put in a passcode, but then was unable to enter the passcode again because of the problems with the screen. Initiated return 8/27. They received the device by 9/1. Said they needed the passcode. Gave the passcode. Then they said they couldn't enter the passcode because of the screen. Said they would send the phone out for repair. Called multiple times, emailed multiple times. Still no refund and is now 10/5.”

Helpful Report

Posted 4 years ago

Hi Kevin, This was a very unfortunate circumstance and we tried to keep you in the loop along the way. The repair of the device did take some time, and we understand that this was not the easiest option for you. As a small company, every little bit counts and we understand that our customer service needs to be above all. With that being said, I am sorry that you had to wait and we will figure out a better solution for this problem in the future. Your refund has been processed today. Thank you for understanding.

Posted 4 years ago

“I have had several online purchases of phones and had so much trouble. These guys were the easiest to work with and the phone itself was great! Had no problems and had a very quick delivery. So.....Happy!!!!!! Thanks so much!”

Helpful Report

Posted 4 years ago

“I've already recommended this site to family and friends. I love my phone and the customer service was great!!!”

Helpful Report

Posted 4 years ago

“They are a great source for pre-owned devices.”

Helpful Report

Posted 4 years ago

“My Dad’s cell got stolen and he needed the same cell, iPhone 8 Plus It would be too hard for him to learn another phone He is very happy. Phone as described and received as promised”

Helpful Report

Posted 4 years ago

“My first purchase. ( 2nd experience with your co.) A+ very happy with over all experience, product and price. I have recommended , and I will buy my next phone from you as well as sell.”

Helpful Report

Posted 4 years ago

“Amazing! Easy process, great communication, everything as promised!”

Helpful Report

Posted 4 years ago

“I purchased an iphone 7 plus . It arrived quickly and it in excellent condition. I was very impressed with the courtesy and professionalism of this company.”

Helpful Report

Posted 4 years ago

“I had never ordered a phone pre used before and had my doubts but the reviews were great so I took a chance and was greatly pleased with my purchase. It was everything I was looking for and what they stated I would get. Thanks so much.”

Helpful Report

Posted 4 years ago

“I was unsure about buying a used phone from online, however I received my iPhone within 1 week and the phone worked and looked exactly how the description said it would be. I’m very pleased with it and I recommend my family and friends to the site. Will definitely buy from them again!”

Helpful Report

Posted 4 years ago

“Terrible I payed over 300 for a phone and the speaker didn’t work , these guys will never get my business”

Helpful Report

Posted 4 years ago

“Super easy and fast transaction! I loved the video of my package being opened. Received payment quickly.”

Helpful Report

Posted 4 years ago

“The courts are closed so my divorce is stalled. When the financials are reesolved I will use your full service. Thanks.”

Helpful Report

Posted 4 years ago

“So far, I’ve sold UpTrade two phones. Both times, they had sent me videos to show when they had opened the packages containing my phones. This clearly confirmed to me when they had received them. Then after thoroughly testing my phones, they had reimbursed me the amounts they had committed to paying me. They have also been efficient about everything they’ve done. I’ve been super pleased with their service.”

Helpful Report

Posted 4 years ago

UpTrade is rated 4.5 based on 952 reviews