UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.53

4.5 Rating 952 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

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“The used iPhone 7 was in excellent shape and everything went very smoothly. I would have rated a 10 other than while downloading I got a message that the battery is only working at 71% capacity. Why wasn’t there a new battery installed before I purchased this phone. ? Kathy Paulson”

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Posted 3 years ago

“Very happy with my experience. Will use them again.”

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Posted 3 years ago

“Item exactly as described. Shipping was before the date I was given and overall excelent service”

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Posted 3 years ago

“My last iPhone 7+ went belly up and I didn’t have the funds to get a 12 Super Sized With a Large Fry Pro Max. Found this site and was skeptical at first, but have had the 7+ I ordered from them for over a month now. I have to say, I am impressed! I will DEFINITELY use them in the future!”

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Posted 3 years ago

“Delivery was swift, my son’s phone is in excellent condition. I will be ordering again.”

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Posted 3 years ago

“Delivered on time and as expected. Great follow up.”

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Posted 3 years ago

“My Apple iPhone 8plus was shipped fast. The phone was in excellent condition. No scratches or nicks. No software issues. I’m very pleased with my purchase from Up Trade.”

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Posted 3 years ago

“Very professional, easy to shop and found the perfect reliable product. Will recommend your company to others and definitely look to use again.”

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Posted 3 years ago

“I am trying to get an update for a device sent a month ago, no response from customer care and their phone is not in service. I am not sure how they get CNET and other reviews, TO BE AVOIDED”

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Posted 3 years ago

“I sent my phone to Uptrade in October. It is now March and I have not received payment or my phone back. I have sent at leas a dozen emails to customer support. They have responded to two or three saying they are looking into it. DO NOT SEND THEM YOUR PHONE.”

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Posted 3 years ago

“My phone arrived in time in the promised condition. Everything was very smooth.”

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Posted 3 years ago

“Can’t get any easier! Amazing service!”

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Posted 3 years ago

“I ordered my phone with no issues, the phone is great! UpTrade made sure I had all the information I needed to contact them if I had any questions or concerns, which I did not, because they communicated so efficiently to begin with. So good I just helped my friend order a phone from them last night!”

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Posted 3 years ago

“Reasonable price”

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Posted 3 years ago

“Phone came without charger, I sent 3 messages with no response.”

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Posted 3 years ago

Hi Jill, Thank you for detailing your experience. Our records show that a charger was not included in your purchase, and our support team has previously contacted you with more detail. Please feel free to send an email to support@uptradeit.com for any further assistance. Best wishes, UpTrade Team

Posted 3 years ago

“I was on the fence about buying a new phone, but I've been eyeing a Samsung Galaxy s10e for the longest time. The phone looked brand new, and they even sent me a link that shows a video of them shipping it. Service was stellar, and the phone is even better.”

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Posted 3 years ago

“I will buy more products soon.”

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Posted 3 years ago

“Very good experience. The phone was exactly as advertised. It was delivered on time and I saved money in the process. I was a little leary to buy a used phone because I I didn't know what to expect but this phone was in perfect condition (like new). I will definitely purchase from UpTrade again.”

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Posted 3 years ago

“Absolutely perfect!”

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Posted 3 years ago

“It was Exactly what it was supposed to be”

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Posted 3 years ago

UpTrade is rated 4.5 based on 952 reviews