UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.53

4.5 Rating 952 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

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“I have sold 3 old phones my family had all separately. All transactions had great communication at every step and quick payment. I tried a competitor and found UpTrade’s service superior.”

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Posted 4 years ago

“Perfect phone perfect price, fast shipping thanks”

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Posted 4 years ago

“Good prices, great customer service. My next phone will come from here too. :)”

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Posted 4 years ago

“This was an awful experience. I received my phone much later than expected although when I called I was able to get a refund. However, once that was taken care of, my phone was described as compatible only on the sprint network. I went to sprint bought a SIM card kit as well as a plan for 60$ and then came to find out that this phone was not compatible with sprint.”

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Posted 4 years ago

Hi Jessica, Our sincerest apologies that you went through this ordeal. It is important to watch for the carrier that you select when purchasing a device. You originally chose an AT&T device, meaning it will only work on AT&T networks. We appreciate your feedback as it goes a long way in helping us improve our overall experience for all of our customers. This helps us with design ideas to ensure our customer know exactly what they are purchasing. We thank you for trying our service and we're here for you if you need anything else.

Posted 4 years ago

“Easy to use website, great prices, and stellar customer service. I’ll definitely use again.”

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Posted 4 years ago

“I love the phone I have now and also how affordable it was when I needed to find a phone as quick as possible.”

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Posted 4 years ago

“I bought an iPhone 7 for my 2 sons to share. So far it is not too bad for their first expensive phone. I have noticed that it freezes at times but it works well enough for them to use. For the price it is great! Didn’t come with a charger which sucks but we have plenty so no big deal. Battery charges well and the phone had no real signs of use. Shipping lagged a bit for my taste but it got here in time for us to go out of town. Kids love it so I love it! Would definitely suggest others to use this site!”

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Posted 4 years ago

“Very nice and stress free experience. Instantly felt like a trustworthy company which is very important, especially for electronics. I love that there are so many options based off what you are looking for, great inventory. Also appreciated how you could see a video 360 of the phone. Very reassuring.”

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Posted 4 years ago

“Very pleased with my S10+ and cannot tell that it was used for an awesome price.”

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Posted 4 years ago

“I was very scared to order on a website that I never heard before but I don’t regret it , I am very satisfied with my order”

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Posted 4 years ago

“I got an iPhone 8 for just over 200 dollars, and it’s in pristine condition. Shipping was fast, and the device was sent out the same day I placed my order. No problems with the phone whatsoever, just popped in my SIM card and it worked like a charm. For a broke boy such as myself, this website is a godsend. Buy used!!”

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Posted 4 years ago

“New found favorite site for Iphones!!!!!”

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Posted 4 years ago

“Amazing ! I love how detailed the sit was and the experience was awesome. I got the phone in perfect condition and it works great.”

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Posted 4 years ago

“My experience was awesome! They kept me up to date from when the phone was on its way to when they received it! They even seen you your on personal video when your phone arrives to them. On top of everything the payment was fast!”

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Posted 4 years ago

“The representative were very helpful and kind. They give you extra help when needed”

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Posted 4 years ago

“It was great! Shipping took as long as they said it would and my phone works perfect, just like new!! Love that this is helping out the environment, that’s why I chose to buy from here!”

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Posted 4 years ago

“Very smooth transaction.”

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Posted 4 years ago

“The product is exactly as described. Straight forward transaction and prompt response from customer support. Very satisfied with the service.”

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Posted 4 years ago

“Very Impressed with this process!! Kept informed The whole way.”

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Posted 4 years ago

“Fantastic! Email and text confirmations through the whole process. Got my e-check within days.”

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Posted 4 years ago

UpTrade is rated 4.5 based on 952 reviews