UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.53

4.5 Rating 952 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

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“Excellent website and easy to navigate. Great service and communication.”

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Posted 4 years ago

“Extremely satisfied. Item was in excellent condition and very affordable.”

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Posted 4 years ago

“I honestly doubted it for a second because I couldn’t believe my eyes. A phone so cheap In an amazing condition. When it came and I saw it. I had the best reaction. This website is amazing and I would buy another phone here. I really recommend it. I told my friends and family and if they need a phone they would buy it here.”

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Posted 4 years ago

“item arrived on time and was just as expected. Nicely packaged. the brief video view of the item on your website was helpful in deciding to buy.”

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Posted 4 years ago

“This is great ive had my phone for about a month now and its awesome very satisfied with my phone and they have great prices really reccomend”

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Posted 4 years ago

“Phone took 11 days to arrive. I had to buy another. I would NEVER recommend this company. I needed a phone quickly which was promised but it came so late. Totally disappointed”

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Posted 4 years ago

Hi William, Thank you for providing feedback on your experience. Unfortunately the current pandemic has caused unreliable and inaccurate shipment and delivery times with the Postal Service. We have since then transitioned to FedEx to handle our shipment needs to prevent any further issues for our customers. We would be more than happy to offer you a full refund for your purchase with the return of the device to our facility. Please check your email for further instructions. Thank you!

Posted 4 years ago

“I like the level of legitimacy UpTrade offers. Never lied about the condition of their phones. And sets reasonable prices for every last one. Had no issues with delivery. Received all my orders on time with the condition stated from the website before purchase. Have not relied on customer service that much so no reviews on that but I believe customer service is just as amazing as the way they handle business.”

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Posted 4 years ago

“Amazing selection! The phone you see is the phone you get! Super fast shipping.”

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Posted 4 years ago

“Thank you 😊 Joni McGee”

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Posted 4 years ago

“Thank you 😊”

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Posted 4 years ago

“I both sold and bought a phone with UpTrade. I would strongly recommend this company. The phone we purchased exceeded our expectations. It was labeled ‘fair’ but was truly near perfect. It came nicely protected and quick! The selling of our other phone was a seamless process. Plus, we got offered more money than any other on line company. I will definitely look here the next go round first!”

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Posted 4 years ago

“I love my phone! It was exactly the way it was described. I would highly recommend UpTrade to anyone.”

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Posted 4 years ago

“Phone was like brand new and came in more quickly then anticipated by shipping.”

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Posted 4 years ago

“I think I got a new cell phone. That's great. Love you guys.❤️”

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Posted 4 years ago

“The phones front camera was broken when I got it, it is unable to connect to the network, and can only b used on wifi. Contacted customer support, and never heard back.”

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Posted 4 years ago

Hi Becky, We sincerely apologize for your our lack of response to your email. One of our supervisors has been trying to get in contact with you to make this right. Please give us a call to (972)-833-0136 at your earliest convenience. Thank you!

Posted 4 years ago

“Bought phone, got phone (loved how I was kept up to date on delivery) Love phone!”

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Posted 4 years ago

“We were very pleased with the phone we purchased and the process. Absolutely loved the minimalist package the phone was shipped in. Very clever and kept phone safe and secure. Will use again!”

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Posted 4 years ago

“Great phone, great price. Thanks!”

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Posted 4 years ago

“good price. good product. highly recommended”

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Posted 4 years ago

“Great experience! Accurate shipping time and fantastic product. I am loving my purchase. I would DEFINITELY purchase from again.”

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Posted 4 years ago

UpTrade is rated 4.5 based on 952 reviews