UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.53

4.5 Rating 952 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

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“Phone was in excellent condition, as advertised. Great price. Shipping was on the slow side (Amazon Prime has ruined us all), but that is a minor complaint.”

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Posted 4 years ago

“Great service.. Have already recommended to several people...”

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Posted 4 years ago

“Even though I had an issue with the shipping, they made themselves available to help and even refunded me a portion of the cost.”

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Posted 4 years ago

“Excellent service and communication”

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Posted 4 years ago

“I wrote a review earlier and now I'm updating it after I've received a second phone. I'll give the whole story. I first ordered an iPhone SE that was advertised as "Best" condition and having 85% battery capacity. The battery went from 100 to 1% in 1 hour of use. It also doesn't report battery life accurately, so it may die suddenly when it says 50%. Customer service was very bad too. First, the phone shipped out 1 week late. Secondly, I talked to 2 separate people about this issue and both times, they said they'll look into the issue and get right back to me, and then they forgot about it. So after 3 days of consecutive calls, I finally got a shipping label to return the phone and options to exchange it for a better one (same price, so not really a "deal"). This only occurred after I spoke with the Customer Service Manager, who argued with me for 20 minutes and insinuated they couldn't help me further because I wrote them a 1-star review that accurately described the situation. Now I have an iPhone 6S and yes, it's better, but still has battery issues. It says it's at 85% capacity, but I need to charge it at noon if I want to use it for the rest of the day. It actually just died when it reported 50% battery. It looks like the saga continues and I'll need to pay to have the battery replaced, which will cost me another $40. I give them 2 stars because at least they tried to remediate the first situation. However, the phones they sell kind of suck and so does their customer service.”

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Posted 4 years ago

“Great service and great products”

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Posted 4 years ago

“Paid for expedited and shipping was delayed. Tracking showed shipping labels printed and delay was in release from facility. Called and no update was provided.”

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Posted 4 years ago

“Honest company with real people in their customer service department. I have sold and bought phones and had excellent experiences for both.”

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Posted 4 years ago

“I was skeptical at first but once I got my phone I was 100% satisfied. The phone was exactly as described and nobody came close to the price!”

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Posted 4 years ago

“iPhone bought for my daughter was exactly as described and was clean ready to be activated on her network!”

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Posted 4 years ago

“Very positive experience. Great phones in described condition. I had very happy children.”

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Posted 4 years ago

“Sending in my iPhone was a simple process. I received updates and notifications via email as well as SMS to keep me aware of the process. I appreciated them sharing a video of the unboxing process to see that my phone arrived safely. There was an issue where they disagreed with the stated condition of my phone, but after I reached out to customer support I was contacted directly and we were able to sort it out. I really appreciated them calling me and making things right. I would suggest that they include photos any time they disagree with the stated condition of a phone, just to avoid confusion. I will definitely consider UpTrade again in the future.”

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Posted 4 years ago

“Easy and convenient. Would do business again.”

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() - Posted 4 years ago

“with my first 2 orders i had to wait a while before my products were mailed but this time it was instant and loved that.”

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() - Posted 4 years ago

“Shipping took a little long (in the age of one day prime shipping we are spoiled lol). But it’s really not a big deal for me. Phone was perfect, just as described. Would order again.”

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() - Posted 4 years ago

“Devices are inexpensive and great quality. They also have unique photos of every device which was a nice touch. Gave me the confidence to buy based on the pictures of the condition. Worked out well!”

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Posted 4 years ago

“Never heard of these guys before but decided to try them out after seeing an endorsement from another website. The first purchase went fine but it seemed to have taken them forever to start shipping. What’s up with that? You have the product. Just mail it! The second purchase they flubbed by sending me the wrong product. So now I have to wait for them to get their product back on top of the wait on shipping it to me and their usual delay after the order. And then very disappointingly, there is another delay before they ship out the right item and they didn’t even expedite it. They don’t seem to be an honest and conscientious operation and you see that when things don’t go as planned, however if they can work out the (startup?) bugs they could be excellent. I would still buy from them again.”

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Posted 4 years ago

“Ryan was amazing to wotmrk with, nhe answered all my questions I had.”

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Posted 4 years ago

“Ryan was amazing, and a pleasure to work with. He answered all and any of my questions I had.”

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Posted 4 years ago

“I was very pleased with the condition of this iPhone 7. They graded it as fair, but it looks great to me! Everything was exactly as described, battery health 100%, 128GB, and everything is working as it should. It did ship quickly, and in time, as well. I would definitely recommend buying from them, and will use them again, as needed.”

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Posted 4 years ago

UpTrade is rated 4.5 based on 952 reviews