UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.53

4.5 Rating 952 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

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“Buying the phone was great. Shipping a little slow. Biggest downfall. Phone had a recall and can not be updated so there for it is useless. Very disappointed. A lot of money wasted for a phone that is not useable.”

Helpful Report

Posted 4 years ago

Hi Christina, We certainly wouldn't leave you in a situation such as this one. Please reach out to our customer care at (972) 833-0136 so that we can get you taken care of. Apologies for the troubles, but again, we will make it right. Thank you!

Posted 4 years ago

“Reasonable prices. Quick shipping. Excellent communication. I would recommend!”

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Posted 4 years ago

“Although UpTrade did not have the correct shipping information posted, they emailed me back within 24 hours and notified me when the package would be getting in. The phone is in great condition and functions perfectly!”

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Posted 4 years ago

“It was great no complaints. Equipment has been working very good. It was in great condition.”

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Posted 4 years ago

“This is a great company. I like buying older phones but I never felt confident doing it so I would buy cheap knockoffs from Amazon or wherever because they were new and cheap. I wanted name brand, solidly designed phones but not at those prices. Used phones made sense to me but I couldn’t really see what I was buying and I was afraid that the sellers wouldn’t stand behind there products. Up Trade shows me the actual phone I’m buying, tells me the good and the bad, and what they did to get it ready for a new owner. I bought an IPhone 10 saved a bunch of money over the other places selling the same phone, even other pre owned phones, and I have a company that stands behind their product. I’m only buying from UpTrade from now on.”

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Posted 4 years ago

“Phone arrived exactly as described. Very pleased with shipping time (3 days), as well as quality of service. I have been recommending UpTradeIt to anyone who will listen, or needs a new phone.”

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Posted 4 years ago

“Was really surprised at quality of refurbished phone . Customer service was excellent. I will never buy another new phone again. Will buy them here. Highly recommend site. Also can purchase extended warranty if you like. Reasonable price phones and good quality.”

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Posted 4 years ago

“Good price, good product, good delivery (slight delay because of holiday days), good customer service communication. Best of all, good price. Can’t beat it.”

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Posted 4 years ago

“I never got my case and no one is responding to me about it”

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Posted 4 years ago

Hi Ferron, Our agents have been trying to contact you regarding your concerns, but they have been unable to reach you via email or phone call. We would love to help resolve this issue. When you are available, please give us a call at (972)-833-0136 or send an email to support@uptradeit.com.

Posted 4 years ago

“You get exactly what they promise. The phone condition descriptions are very accurate and the battery condition is spot on. Significantly lower price for a phone that is as good as new.”

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Posted 4 years ago

“Received my phone quickly. It was well packaged and in perfect condition.”

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Posted 4 years ago

“This is an awesome site. I purchased a 256gb iPhone X for under $400. It is in mint condition and perfect. My shipping plus $20 was refunded because I waited a bit longer (over Christmas) to receive it.”

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Posted 4 years ago

“I couldn't be happier with my phone. I appreciate your inspection notes on your products. The phone I purchased was rated Best with the inspection notes that there were very slight scratches on sides and a few on the back surface. Well I wasn't able to detect any imperfections; the phone looks new! I will recommend your company to anyone in the market for buying a used phone. Love your mission!”

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Posted 4 years ago

“My item was late but I appreciate the fact that you gave me a 20 dollar refund for shipping and you did very promptly”

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Posted 4 years ago

“I was skeptical about sending my iPhone X through the mail to a company I didn’t have much knowledge about. If you’re hesitant, don’t be, they will take such great care of you at Uptrade it. I’m so thankful to have found such a trustworthy company in the land of scams and ”it’s not my problem”. I will recommend them to all of my friends and family.”

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Posted 4 years ago

“Delivery took longer than it said it would. However, item was not damaged and was sold for an amazing price!”

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Posted 4 years ago

“UpTrade item took a while to be delivered. But the item was in the condition that the website said it’d be and the price was amazing.”

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Posted 4 years ago

“1/14/2020 ordered a phone, website didn't seem like it worked correctly (didn't redirect to the confirmation page), but my credit card was charged. I called and they didn't have a record of my order, so after a few days they refunded my money and I ordered another phone - this time my credit card wasn't charged. When I called they said, "we're having technical difficulties". They put the phone I wanted on hold and said they would call back. Two days later I called and finally got the phone ordered 1/21/2020 The representative (on the phone) said he would rush it and it should arrive by Monday 1/27/2020. Monday came and went and it is now Friday 1/31/2020 and still don't have a phone. I contacted them again and their response was "USPS Parcel Select generally takes longer to deliver to its final destination and I do apologize for the delay. " USPS tracking shows it arriving on 2/3/2020.”

Helpful Report

Posted 4 years ago

Hi John, Apologies on the confusion with the shipping process. We have spoken to USPS about their process and we have resolved the shipping issues that caused this scenario. Thank you for bringing it to our attention and we will make sure this does not happen again. We did make sure to reimburse your shipping as this should not have happened. Please reach out to us at (972) 833-0136 if you have any other questions or concerns. We are happy to help.

Posted 4 years ago

“A bit of a wait for my phone, but once I got it I loved it!”

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Posted 4 years ago

“My experience was awful. I find it very hard to Express the disappointment and sadness your establishment has caused my household. It is now thirty minutes passed midnight, on Christmas Eve. I am a single father of an exceptionally deserving, amazing 13 year old girl. My daughter wanted one thing, and one thing only from her father this Christmas. An iPhone X. I struggle ever single day to provide my daughter with what she deserves. I did absolutely EVERYTHING I could to come up with the money to give my daughter what she deserves. I gave my very last dollar to you people. I ordered the phone on Wednesday the 17th. Priority Shipping. Now its about to be Christmas morning, I CAN NOT sleep. Because I gave my money to you and I have absolutely nothing for my daughter on Christmas morning.”

Helpful Report

Posted 4 years ago

Hi Nathan, We feel absolutely terrible that you did not receive your device in time for Christmas. We would love to make it up to you. Please reach out to us at (972) 833-0136 so we can try and make things right by you.

Posted 4 years ago

UpTrade is rated 4.5 based on 952 reviews