Urban Natural Reviews

Name: Urban Natural
Address: 5 S Willow St, Montclair, New Jersey
Rating: 4.77

4.8 Rating 217 Reviews

94 %

of reviewers recommend Urban Natural

4.8

Based on 217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

(201) 330-1212

Email:

hello@urbannatural.com

Location:

5 S Willow St,
Montclair
New Jersey
07042

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Urban Natural 5 star review on 16th August 2024

Ariana L

Urban Natural 5 star review on 13th May 2024

Danielle S

Urban Natural 5 star review on 12th April 2024

Danielle S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service and immaculate delivery. Will be shopping at Urban Natural again.”

Helpful Report

Posted 1 year ago

“The company promised delivery in 3 months but it took 4. Secondly, I kept asking about a delivery date and kept getting the run around. The delivery company was also unaware of when delivery would occur and no one seem to know anything.”

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Posted 1 year ago

“We couldn't love our pull-out sofa more. It is beyond comfortable and looks amazing in the room. So easy to pull out and is a million times better than any other pull-out bed out there. Delivery was super easy and the staff at the store was excellent!”

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Posted 1 year ago

“I am a first time purchaser from Urban Natural, and the customer service experience was fantastic. I ordered multiple samples of fabrics, had furniture renderings made, and spent many hours trying to decide on the perfect swivel chairs and sofa. Joshua helped hold my hand through all the decision making, and made the whole process so easy. I would definitely recommend using Urban Natural for comfortable, beautiful, toxin free furniture that is made in the USA! I am very happy with the experience!”

Helpful Report

Posted 1 year ago

“We love our new Euro compact sleeper sofa. It arrived within 3 weeks of ordering...and we live in a remote location! Excellent white glove delivery. Fabulous customer service at UN...knowledgeable representative answered the phone and cleared all my questions. I highly recommend this company...exceeded my expectations!”

Helpful Report

Posted 1 year ago

“Full of beautiful things and helpful staff. A delightful place to browse or purchase quality, sustainably made pieces”

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Posted 1 year ago

“Love them and all their products”

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Posted 1 year ago

“Excellent can't be beat”

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Posted 1 year ago

“This site is fantabulous! They have furniture styles I have never even seen before. I now have a much broader experience of what is out there. This makes my decorating plans both easier and harder. Easier because their selection is just amazing. Harder because I like it ALL.”

Helpful Report

Posted 1 year ago

“It’s the third time I bought a table from you and I got to say everything went well. I was glad to get the table on sale You have a good quality of furniture but it’s a little costley but you get what you pay for”

Helpful Report

Posted 1 year ago

“Desks are great, but the delivery people did not deliver white glove service (as we paid for) and the stands shipped with the desk were not the ones ordered.”

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Posted 1 year ago

“I was able to take advantage of their moving sale to buy a beautiful floor sample Cisco Home sectional sofa. The team was helpful in addressing a slight bend in one of the metal legs before the sofa was delivered. The delivery was fast and on time, and the sofa was perfect!`”

Urban Natural 5 star review on 26th July 2023

Helpful Report

Posted 1 year ago

“Exactly the eco-friendly and chic pair of ottomans I’d wanted, at a price that made sense”

Urban Natural 5 star review on 20th July 2023

Helpful Report

Posted 1 year ago

“Fast delivery service.”

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Posted 1 year ago

“The mattress was delivered on time. It's a pleasure to sleep on it. Got rid of my backpain.”

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Posted 1 year ago

“I appreciate the customer support. Outstanding, I had a problem with American Leather and liked how UN went to bat for me!”

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Posted 1 year ago

“Staff are very knowledgeable and provide excellent service.”

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Posted 1 year ago

“The ship time was very very long. Longer then advertised. Coordinating with UN’s shipping carrier was tedious. I found the UN’s customer service rep that was assigned to my order to be very rude and negatively impacted my experience. I would not recommend them and I won’t be a returning customer. With that said, the coffee table I bought was as described and well made.”

Helpful Report

Posted 1 year ago

“I’m so glad to have found this wonderful store. It is off the beaten path outside Bloomfield and I felt a great vibe of quality and design from the moment I walked in the door. The staff was knowledgeable and friendly and the prices were reasonable. As a matter of fact there was a good selection of floor models at discounted prices. The delivery of my couch was fast and I love it!”

Urban Natural 5 star review on 2nd May 2023

Helpful Report

Posted 1 year ago

“I'm overall happy with my item, I just wish the product description had included the detail that the ottoman rotates/spins.”

Helpful Report

Posted 1 year ago

Urban Natural is rated 4.8 based on 217 reviews