Urban Natural Reviews

Name: Urban Natural
Address: 5 S Willow St, Montclair, New Jersey
Rating: 4.77

4.8 Rating 217 Reviews

94 %

of reviewers recommend Urban Natural

4.8

Based on 217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

(201) 330-1212

Email:

hello@urbannatural.com

Location:

5 S Willow St,
Montclair
New Jersey
07042

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Urban Natural 5 star review on 16th August 2024

Ariana L

Urban Natural 5 star review on 13th May 2024

Danielle S

Urban Natural 5 star review on 12th April 2024

Danielle S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They took alot of time to answer all of our questions about the different brands they carry. They also seamlessly coordinated delivery and setup. We were very happy and will definitely purchase from them again!”

Helpful Report

Posted 4 years ago

“I purchased my latex mattress from this store. Mattress is excellent quality and looks like new after two years of use. I would recommend this place to anyone who would like to purchase good quality items. Great place and smooth transaction overall.”

Helpful Report

Posted 4 years ago

“The Urban Natural team was incredible to work with. They assisted me with a sofa purchase as well as a custom upholstery choice. They provided regular progress updates. Delivery was exceptional white glove service. They also called shortly after delivery, informing me that the sofa was damaged in transit. Even though the damage was minimal enough that I probably would have not noticed, they provided an entirely new sofa. Excellent customer service, and amazing choices in heirloom-quality furniture.”

Helpful Report

Posted 4 years ago

“We were very pleased with our experience at Urban Natural. There was no end to their patience with our unending questions and deliberations. They made the process as easy as possible given that we live a bit of a distance from the store so they would send us fabric samples or just answer questions on the phone. We did go there a couple of times and the store was nicely set up and we felt free to sit on a sofa as long as we needed to, or open a sofa bed to see the mechanism, etc. They really made us feel confident in our purchase by the time we made it. And we love the sofa we bought from them and I also want to add that the delivery process was seamless. FIVE STARS for sure.”

Helpful Report

Posted 4 years ago

“We were delighted to stumble upon Urban Natural . Ali was absolutely a joy to work with in educating us about different options and helping us make selections for our new home. Our friends and guests alike always compliment us on the design and quality of our furniture. We can truly say it is because Ali and the staff at Urban Natural genuinely care about their customers and providing top notch products and service.”

Helpful Report

Posted 4 years ago

“I recently ordered furniture from Urban Natural. Everything was handled online and by phone. It was shipped to Florida and I was very happy with the entire transaction. I never went into the store. They were very professional and I would use them again.”

Helpful Report

Posted 4 years ago

“This is a very good furniture store. Ali's manufacturers are all excellent and all in the US. We cam in for a bench, from a particular vendor in Vermont and ending up buying a dining room table and chairs (and the bench). Our furniture was delivered at no charge to a house in Upstate NY. I recommend them highly.”

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Posted 4 years ago

“Love my table”

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Posted 4 years ago

“Ali runs a beautiful store, with beautiful, high quality merchandise. We've gotten the best pillows we've ever slept on, and one of the nicest mugs we own, from Urban Natural. We hope to be back for a handmade dining table soon.”

Helpful Report

Posted 4 years ago

“I went to the store in Bergen County, NJ, and the salesman was very thorough in explaining the bistro set I was there to buy, which I did purchase, and I love it. Couldn't be happier with the product. Maureen G.”

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Posted 4 years ago

“The rug we ordered from Urban Natural is beautiful and so comfortable. It looks great in my daughter’s bedroom. I love that Urban Naturals has done the hard work of finding great companies that make amazing products. Thank you!”

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Posted 4 years ago

“After much searching, I ordered an American Leather (mine is fabric, though, that’s the brand) from Urban Natural, sight unseen. I did the whole transaction by phone with Ali. He was extremely helpful and friendly throughout the process from the sale through the delivery. Oh, and they also offered me the best price. Highly recommend Urban Natural!”

Helpful Report

Posted 4 years ago

“I am so happy with my “green” sofa. Ali, at Urban Natural helped me decide on the options for my beautiful sofa. It is lovely, and I recommend Urban Natural to anyone who wants a custom sofa. My last sofa, which I bought from a well-known furniture store, was a disaster. The fabric began to change color within six months of purchase. And then I developed an extreme allergic reaction to the sofa. Most likely, the fabric dye.”

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Posted 4 years ago

“Best purchase I've made! I LOVE our Cisco bros sofa, it's perfect”

Helpful Report

Posted 4 years ago

“I have been working with Urban Natural for over 2 years and have slowly been furnishing my home from their thoughtfully curated collection. Ali puts a lot of thought into helping me select pieces that will fit my space and aesthetic, and makes the entire process really effortless. He also stands behind every piece - he has longstanding relationships with the manufacturers and I do feel like this furniture will last me a lifetime. I keep going back because I love everything I’ve bought from the store, and it’s really a pleasure working with Ali.”

Helpful Report

Posted 4 years ago

“Urban Natural always keep their customers' orders up to date. The custom made items were also finished before the projected time. Much appreciated.”

Helpful Report

Posted 4 years ago

“I have purchased a number of things from Urban Natural and could not be happier. I purchased two gorgeous beds, a book shelf in cherry wood for my office, an oak buffet, and oxygen pillows. The service is amazing. The owner and staff took so much time to go over options with me and never pressured me to buy. I typically returned several times before picking out what I wanted and the owner and his staff were always patient and helpful. The quality of the furniture is outstanding. It is solid wood and non-toxic material in their sofas and chairs and mattresses. There is no store that comes close to Urban Natural in quality and in offering green organic alternatives. I cannot recommend them enough as the go to for anyone's next furniture purchase!!!!!!”

Helpful Report

Posted 4 years ago

“The decor and quality of the wood furnishings & upholstered pieces has good lines & finishes. Beautiful woods. Mechanisms work well & the owner and his sales rep are not only helpful but take the time to stay in touch if you are postponing your order or require servicing afterwards as we required.”

Helpful Report

Posted 4 years ago

“We had a great experience buying a live edge dining room table from Urban Home. Ali was wonderful to work with and knowledgeable about all the products. He was able to help us customize the size of our table to fit our small space in order to maximize seating. When we are ready to purchase our new bed, this will be our go-to place.”

Helpful Report

Posted 4 years ago

“I moved to New Jersey with no furniture for my bedroom. When I found Urban Natural, it was easy to book an appointment for a private viewing of the showroom. Ali, the owner, took me through all my options for mattresses, bed frames, side tables, lamps, decor - as I was in the market for a top to bottom bedroom furnishing. The best part about my visit to the Urban Natural showroom was that he made it a pressure free and comfortable shopping experience. After I decided on my pieces (beautiful and modern wood bedroom set and a mattress), Ali was attentive and followed up with me to ensure the delivery was seamless. I highly recommend Urban Natural as a trusted small business that truly cares about their customers' needs! Cheers!”

Helpful Report

Posted 4 years ago

Urban Natural is rated 4.8 based on 217 reviews