Urban Natural Reviews

Name: Urban Natural
Address: 5 S Willow St, Montclair, New Jersey
Rating: 4.73

4.7 Rating 226 Reviews

93 %

of reviewers recommend Urban Natural

4.7

Based on 226 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

(201) 330-1212

Email:

hello@urbannatural.com

Location:

5 S Willow St,
Montclair
New Jersey
07042

Write Your review

Tell us how Urban Natural made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Joshua was so helpful in sending us sample fabrics and helping us order exactly what we needed. Terrific customer service.”

Helpful Report

Posted 2 years ago

“Staff is very helpful. As a repeat customer, we can see staff is making an effort to help us in every way they can”

Helpful Report

Posted 2 years ago

“The person? Who handled me when I placed the order was very attentive and polite. The second woman that I spoke with was not really trying to help me. I had been promised that the delivery could be adjusted since we travel back and forth to NC. However, this took much discussion to be sbke to arrange. I felt she was very patronizing. I’m sorry to write all this but it is how I fee. The pice is beautiful and the delivery was flawless, I wish I could say the same about my other contact.”

Helpful Report

Posted 2 years ago

“The sales staff were great.”

Helpful Report

Posted 2 years ago

“We recently purchased a floor model lounge chair and ottoman. The experience was perfect from beginning to end. The online sales rep was very helpful, shipping was quicker than expected, and the chair itself exceeded expectations. Thanks so much!”

Helpful Report

Posted 2 years ago

“Because of my location, I ordered entirely online with considerable assistance by telephone and email. Swatches were mailed, and advice was given--such as "this is the most comfortable dining chair in the store," making my experience fantastic. I am a veteran of Urban Natural, and can therefore by repetitive purchases be believed. Ali and his staff are amazing, and the products are beautiful and extremely well-made. I love this business and you will too.”

Helpful Report

Posted 2 years ago

“We've had our furniture damaged in delivery multiple times, which is not their fault, but their customer service never fails to be exceptional and everything is replaced.”

Helpful Report

Posted 2 years ago

“Best customer service I've ever received! They were extremely patient when I changed my order and couldn't do enough to help me.”

Helpful Report

Posted 2 years ago

“Urban Natural provides superior customer service, quality furniture and design.”

Helpful Report

Posted 2 years ago

“So pleased with my coffee table purchase from Urban Natural. An American Made quality piece carefully constructed and beautifully finished. Exceptional customer service. Christin was very knowledgeable and helpful. After my order was placed she kept me updated on the production status of my order and subsequent shipping.”

Helpful Report

Posted 2 years ago

“We purchased the Cisco April bed from Urban Natural. The customer service here is 100% , they are the best at communicating all details on the order, delivery, product information. We will be making more purchases in the future!”

Helpful Report

Posted 2 years ago

“I was pleased with the exceptional service I received online and with the product delivered. All of my many questions were answered promptly and my salesperson couldn't have been nicer.”

Helpful Report

Posted 2 years ago

“Love our beautiful Cisco Louis sofa!! We had long delays due to Covid/supply chain stuff (out of Urban Naturals control) and Christin was great to work with graciously keeping us updated all along the way.”

Helpful Report

Posted 2 years ago

“Great quality mattresses and customer service to match”

Helpful Report

Posted 2 years ago

“Great product, great service. A+”

Helpful Report

Posted 2 years ago

“Ordered a sofa from Urban Natural. Great to work with. Prompt to call and email. Haven’t received the sofa yet but also not ready for it yet.”

Helpful Report

Posted 2 years ago

“Great Experience. Sales staff was professional, provided multiple updates on order completion, as furniture had to be manufactured, and they delivered the finished product within the designated timeframe. Top tier quality furniture and would buy from them again.”

Helpful Report

Posted 2 years ago

“What I most appreciated about working with Urban Natural was their commitment to service. When there was a mixup with price of the lamp I purchased, and then when the wrong glass arrived, Ali and Christian worked closely with me to make it right. My new floor lamp is beautiful.”

Helpful Report

Posted 2 years ago

“Great Company. Showroom Sales Reps. Customer Service and Delivery all top notch. The entire staff was professional and accommodating at every stage of our purchase experience. A pleasure to do business with.”

Helpful Report

Posted 2 years ago

“Great customer service. Very patient and worked with us until we were satisfied with our mattress choice! Sleeping so well now.”

Helpful Report

Posted 2 years ago

Urban Natural is rated 4.7 based on 226 reviews