“I initially ordered a small matte black Shoei helmet from the store. It was too small and I returned it (for $86). I requested a medium on the return form and emailed the company asking for a medium to m be sent. They sent me another small. After requesting label I again requested a medium to be sent (with the word medium in bold print). Anyway after 4 emails requesting a medium to be sent I received a refund. When I asked why, I was informed it was MY fault since I didn't request a medium on the form of the small they sent in error. Spend your hard earned money somewhere customer satisfaction is a priority.”
“Said to buy size down for boots, nonsense. Now waiting into my second week for a size change but package has gone missing. They won't take any responsibility. And the don't pick up the phone ever, wet wipes”
“Appalling customer service. They don't answer emails, and have an automated voicemail that tells you they can't be bothered to speak to you, so email them for a rapid response. Nearly two weeks and still no response regarding my return. Don't touch these muppets with a barge-pole.”
“Their returns/replacement customer service is abysmal, poor communication & now over 2 weeks so far for a replacement helmet, I will not be a repeat customer.”
