“Urban rider do not appear to have enough staff to man their telephone service,it cuts out early and no one picks up. This comment added after six attempts to speak to someone. I have sent an email containing details of my complaint, but do not expect a speedy response if their phone service is anything to go by. I have been chasing this problem since Christmas?”
“Good service although I was disappointed that to return an item that was wrong size cost me ه£15 to send it back it should be free returns, like other company's that's why I only give 3 *”
“Heel strap broke on first wear (indoors). Have been promised an exchange.
Disappointed with the shoe as the strap must be for decoration.
Good customer service”
“Posted the wrong item initially however after contacting to explain what had happened, Edward was extremely helpful and my original item arrived quickly.”
“Easy to use web site for ordering, good range. Item delivered quickly. Disappointed with postage costs - ه£4.99 for a light weight item that could have been posted via standard 2nd class mail.”
