Urban Road Reviews

Name: Urban Road
Address: 14 Palings Court, Nerang, Queensland
Rating: 4.77

4.8 Rating 613 Reviews

94 %

of reviewers recommend Urban Road

4.8

Based on 613 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

Visit Website

Email:

info@urbanroad.com.au

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Urban Road 5 star review on 18th April 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my purchase and speed of delivery”

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Posted 2 days ago

“Love the look and quality of these cushions”

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Posted 3 days ago

“Quick to arrive and packed very well.”

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Posted 5 days ago

“A lovely quality piece 👌 I would definitely recommend URBAN road .”

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Posted 1 week ago

“I absolutely love my print arrived quickly it land is very good quality would deffinalty buy if them again”

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Posted 1 week ago

“Off shore staff do not follow through with actions required to resolve concerns. Did not call back when said they would. Prefer to communicate directly with staff on shore. Resolve concerns promptly. Thanks Lara. Really like Urban Roads art.”

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Posted 2 weeks ago

“Urban Road were great to deal with, very professional. Quality of product and framing was excellent! Prompt delivery too! This is the largest size 144 x 106cm. Love my new artwork!”

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Posted 3 weeks ago

Hi Michelle, Thank you for your wonderful feedback! We’re so pleased to hear that you had a great experience with us and that you love your new artwork. The 141 x 106cm size makes such a stunning statement—we’re thrilled it’s found a place in your home! Enjoy your piece, and we hope to see you again soon. Regards, The Urban Road Team

Posted 3 weeks ago

“Great product”

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Posted 3 weeks ago

Hi Melinda, Thank you for your feedback. We are thrilled to hear you like our products.

Posted 3 weeks ago

“Great quality, really good service.”

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Posted 1 month ago

Thank you for your kind words, Marnina! We're so glad you’re happy with the quality and service. We appreciate your support and look forward to serving you again soon.

Posted 4 weeks ago

“Good quality and fast delivery, we loved the well art very much.”

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Posted 1 month ago

Hi Pansy, thank you for taking the time to share your experience! We're so pleased you love the wall art and that your order arrived quickly. We truly appreciate your support and look forward to serving you again soon.

Posted 4 weeks ago

“Delivered within a reasonable time frame. Print looks beautiful but poor quality for the price. Not glass in frame and back held on with brown masking tape.”

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Posted 1 month ago

We’re glad to hear that you find the print beautiful, and we appreciate your feedback. We want to reassure our customers that every detail in our framing process is chosen with care and intention. Rather than traditional glass, we use museum-grade plexiglass, which is not only crystal clear but also significantly lighter and more durable. This makes it easier to hang without requiring heavy-duty wall mounts and reduces the risk of breakage during shipping, ensuring your artwork arrives safely. As for the brown framing tape, this is a standard industry choice used to seal frames and protect the artwork professionally. It ensures a secure finish while maintaining the integrity of the piece over time. We always strive for transparency in our product descriptions and will take your feedback into consideration. We truly appreciate your thoughts and are always looking for ways to improve our customers' experience.

Posted 1 month ago

“Urban Road's product range and excellent customer service are key to many of my successful client projects. As an interior designer and stylist, I find the wide range of stunning artworks sometimes makes it hard to choose! The breadth of great colour choices and multiple sizes are key to my client's needs, and the fast lead time and affordable choices work brilliantly for my interior decoration business as I transform clients' homes into spaces they love—thanks to the UR team.”

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Posted 4 months ago

Hi Lisa! Thank you so much for your lovely review! We’re absolutely thrilled to hear that our product range and customer service have contributed to your success as an interior designer. It’s fantastic to know our diverse artworks and options perfectly align with your clients' needs. We truly appreciate your trust in the Urban Road team, and we look forward to supporting you in creating even more beautiful spaces in the future! Thank you for being a valued part of our community!

Posted 4 months ago

“So happy with the with the quality of the canvas!”

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Posted 4 months ago

Thank you so much for your wonderful feedback! We're thrilled to hear you're happy with the quality of your canvas. Your satisfaction means the world to us, and it’s great to know we hit the mark for you. If you need further assistance. please don't hesitate to let us know.

Posted 4 months ago

“Took a while to post but once a asked it was sent straight away”

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Posted 5 months ago

Hi Rene! Thank you for your wonderful review! We're thrilled to hear that once you reached out, everything was sent your way promptly. Your feedback is greatly appreciated, and we're always here to help ensure your experience with Urban Road is smooth and enjoyable. We look forward to serving you again in the future! Thank you for being a part of our community!

Posted 5 months ago

“We had the opportunity and time to plan when moving from a family home to an apartment. Urban Road helped to make colour, design and furniture choices easy. It was based on our atheistic, the layout of the apartment (with no renovation) and Urban Roads’ know how and up to date design. We only brought the furniture we needed and that would fit both the space and design (each piece was measured and laid on the floor plan) and sold or gave away the rest. Before moving in we used the palette of paint provided for each room to take the overwhelming colour decisions away. Even the painter was impressed that the colour choices worked so well once it was all on the walls. And 4 years later we are still in love with the design and choices. If I was to do anything differently it would have been to be bolder and add wallpaper to a section of the master bedroom, and if funds allowed to redo the flooring. There is always next time though! Thank you, still love it. Was a great investment in our home and having professional help put our minds at ease.”

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Posted 5 months ago

Hi Emily! Thank you so much for your fantastic review! We’re delighted to hear that Urban Road made your transition to apartment living seamless and enjoyable. It’s wonderful to know that our design choices have stood the test of time and that you’re still loving your space four years later! Your feedback about being bolder with wallpaper is noted, and we can’t wait to help you with your next design adventure! Thank you for trusting us to be a part of your journey—here's to more beautiful spaces in the future!

Posted 5 months ago

“Absolutely gorgeous prints exactly what I needed for my space. I would have given 5 stars, except there was a tiny dent in the canvas, but I could clearly see that happened during transit due to a small hole in the box. Honestly though only I would notice it, it’s that small and I’m sure it’ll come out in time. Service was fantastic and I will definitely be buying more from Urban Road in the future.”

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Posted 5 months ago

Hi Melanie! Thank you for taking the time to leave us such a lovely review! We’re so happy to hear that you found the perfect prints for your space. We apologize for the tiny dent during transit—though it's great to know it won’t affect your enjoyment of the artwork. It’s lovely to hear that our service met your expectations, and we look forward to having you back for your next purchase! Thank you for your support!

Posted 5 months ago

“They fly off the shelves at work 🙌🙌🙌 ordering more now”

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Posted 5 months ago

Hi Kristy! Thank you for your fantastic review! 🌟 We're so glad to hear that our pieces are flying off the shelves at work! It's truly great to know you're ordering more. Your support means the world to us, and we can't wait to see what you pick next! Keep spreading the love for Urban Road! 🙌

Posted 5 months ago

“A little hesitant to purchase a print online but couldn’t be happier that we did! After looking for so long for a print that both my husband and I agreed on we couldn’t go past this one! We absolutely love it! The colours are perfect which the photos don’t do it justice. Beautiful quality print and would definitely be looking to Urban Road in the future for more wall art! Delivery was a little delayed but not an issue.”

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Posted 6 months ago

Hi Gina! Thank you so much for your amazing review! We’re thrilled that you and your husband found the perfect print after such a search! It's wonderful to know that the colors and quality exceeded your expectations. We appreciate your understanding regarding the delivery and can't wait to help you with more art for your walls in the future!

Posted 6 months ago

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Posted 6 months ago

“Very happy.”

Urban Road 5 star review on 25th September 2024

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Posted 6 months ago

Hi Angela! Thank you for your wonderful review! This looks amazing!! We’re so happy to hear that you’re very happy with your experience. Your satisfaction means the world to us, and we look forward to serving you again soon!

Posted 6 months ago

Urban Road is rated 4.8 based on 613 reviews