Urban Road Reviews

Name: Urban Road
Address: 14 Palings Court, Nerang, Queensland
Rating: 4.77

4.8 Rating 600 Reviews

94 %

of reviewers recommend Urban Road

4.8

Based on 600 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

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Email:

info@urbanroad.com.au

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Urban Road 5 star review on 25th October 2024

Kristy T

Urban Road 5 star review on 3rd October 2024

Gina M

Urban Road 5 star review on 28th September 2024

Bec M

Urban Road 5 star review on 26th September 2024

Danika S

Urban Road 5 star review on 25th September 2024

Angela D

122

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a while to post but once a asked it was sent straight away”

Helpful Report

Posted 3 weeks ago

Hi Rene! Thank you for your wonderful review! We're thrilled to hear that once you reached out, everything was sent your way promptly. Your feedback is greatly appreciated, and we're always here to help ensure your experience with Urban Road is smooth and enjoyable. We look forward to serving you again in the future! Thank you for being a part of our community!

Posted 2 weeks ago

“We had the opportunity and time to plan when moving from a family home to an apartment. Urban Road helped to make colour, design and furniture choices easy. It was based on our atheistic, the layout of the apartment (with no renovation) and Urban Roads’ know how and up to date design. We only brought the furniture we needed and that would fit both the space and design (each piece was measured and laid on the floor plan) and sold or gave away the rest. Before moving in we used the palette of paint provided for each room to take the overwhelming colour decisions away. Even the painter was impressed that the colour choices worked so well once it was all on the walls. And 4 years later we are still in love with the design and choices. If I was to do anything differently it would have been to be bolder and add wallpaper to a section of the master bedroom, and if funds allowed to redo the flooring. There is always next time though! Thank you, still love it. Was a great investment in our home and having professional help put our minds at ease.”

Helpful Report

Posted 3 weeks ago

Hi Emily! Thank you so much for your fantastic review! We’re delighted to hear that Urban Road made your transition to apartment living seamless and enjoyable. It’s wonderful to know that our design choices have stood the test of time and that you’re still loving your space four years later! Your feedback about being bolder with wallpaper is noted, and we can’t wait to help you with your next design adventure! Thank you for trusting us to be a part of your journey—here's to more beautiful spaces in the future!

Posted 3 weeks ago

“Absolutely gorgeous prints exactly what I needed for my space. I would have given 5 stars, except there was a tiny dent in the canvas, but I could clearly see that happened during transit due to a small hole in the box. Honestly though only I would notice it, it’s that small and I’m sure it’ll come out in time. Service was fantastic and I will definitely be buying more from Urban Road in the future.”

Helpful Report

Posted 3 weeks ago

Hi Melanie! Thank you for taking the time to leave us such a lovely review! We’re so happy to hear that you found the perfect prints for your space. We apologize for the tiny dent during transit—though it's great to know it won’t affect your enjoyment of the artwork. It’s lovely to hear that our service met your expectations, and we look forward to having you back for your next purchase! Thank you for your support!

Posted 3 weeks ago

“They fly off the shelves at work 🙌🙌🙌 ordering more now”

Helpful Report

Posted 3 weeks ago

Hi Kristy! Thank you for your fantastic review! 🌟 We're so glad to hear that our pieces are flying off the shelves at work! It's truly great to know you're ordering more. Your support means the world to us, and we can't wait to see what you pick next! Keep spreading the love for Urban Road! 🙌

Posted 3 weeks ago

“A little hesitant to purchase a print online but couldn’t be happier that we did! After looking for so long for a print that both my husband and I agreed on we couldn’t go past this one! We absolutely love it! The colours are perfect which the photos don’t do it justice. Beautiful quality print and would definitely be looking to Urban Road in the future for more wall art! Delivery was a little delayed but not an issue.”

Helpful Report

Posted 1 month ago

Hi Gina! Thank you so much for your amazing review! We’re thrilled that you and your husband found the perfect print after such a search! It's wonderful to know that the colors and quality exceeded your expectations. We appreciate your understanding regarding the delivery and can't wait to help you with more art for your walls in the future!

Posted 4 weeks ago

Helpful Report

Posted 1 month ago

“Very happy.”

Helpful Report

Posted 1 month ago

Hi Angela! Thank you for your wonderful review! This looks amazing!! We’re so happy to hear that you’re very happy with your experience. Your satisfaction means the world to us, and we look forward to serving you again soon!

Posted 4 weeks ago

“Delivery was messed up, otherwise no problems.”

Helpful Report

Posted 1 month ago

Hi Keith! Thank you for your review and feedback! We’re sorry to hear that there was an issue with the delivery, but we’re glad to know everything else went smoothly. Your satisfaction matters a lot to us, and we appreciate your understanding. We hope to have the opportunity to serve you better next time!

Posted 4 weeks ago

“Followed the questionnaire process to find my perfect piece and it was spot on! Absolutely love my new wall art in a newly renovated space.”

Helpful Report

Posted 1 month ago

Hi there! Thank you so much for your delightful review! We’re so glad to hear that the questionnaire helped you find the perfect piece for your newly renovated space. It's fantastic that you're loving your new wall art! Your satisfaction is incredibly important to us, and we can’t wait to assist you again in the future!

Posted 4 weeks ago

“Extremely good range and good personal support”

Helpful Report

Posted 2 months ago

Hi Julie! Thank you so much for your amazing review! We're thrilled to hear that you appreciate our extensive range and the personal support we provide. Your satisfaction is our top priority, and your feedback motivates us to keep delivering the best experience possible. We can't wait to assist you again in the future!

Posted 4 weeks ago

“A beautiful quality product, which arrived in good condition. The company kept in touch regularly, and I would definitely recommend Urban Road wall art.”

Helpful Report

Posted 2 months ago

Hi Christine! Thank you so much for your fantastic review! We’re delighted to hear that you love the quality of your product and that it arrived in perfect condition. Staying in touch with our customers is so important to us, and your recommendation means everything! We look forward to bringing more beautiful wall art to your home soon!

Posted 4 weeks ago

“"The print quality is amazing and the frame is very solid."”

Helpful Report

Posted 2 months ago

Hi Patrycja! Thank you so much for your wonderful review! We’re thrilled that you’re impressed with the amazing print quality and solid frame. Your support means a lot to us, and we can’t wait to bring more beautiful pieces to your space in the future!

Posted 4 weeks ago

“Please with the frame and print, but delivery took a lot longer than expected”

Helpful Report

Posted 2 months ago

Thank you for your review, Lisa! We’re glad to hear that you’re pleased with the frame and print. We sincerely apologize for the longer delivery time and appreciate your patience. If you have any further questions or need assistance, feel free to reach out!

Posted 1 month ago

“Gorgeous print ,love the colours, wonderful addition to the room..”

Helpful Report

Posted 2 months ago

Hi Debbie! We're so glad you love the gorgeous print and colors! It’s fantastic to hear that it’s a wonderful addition to your room. Your kind words truly brighten our day! Thanks for sharing your experience, and we hope to see you again soon for more beautiful art!

Posted 1 month ago

“Very happy with my art work looked just like it did online. Ordering process and delivery all went well.”

Helpful Report

Posted 2 months ago

Hi Claudia! We're thrilled to hear that you're happy with your artwork! It’s always great when things go smoothly from ordering to delivery. Your satisfaction means the world to us, and we can’t wait to see you again for more art in the future! Thanks for your wonderful feedback!

Posted 1 month ago

“Purchased two stretched canvas prints . Whilst happy with the design, I was disappointed that one of the canvases had smudge marks, which wasn't part of the pattern, making it look dirty in one section.”

Helpful Report

Posted 2 months ago

Hi Therese, Sorry to hear you are not happy with your artwork. One of our CS team members has reached out to investigate the matter with you. Please reach out if you have any further questions.

Posted 1 month ago

“I recently purchased 3x prints from Urban Road , and they are just what my walls needed 😍 The quality of the prints and framing are very good. The prints arrived well packed with no damage👍🏻so a big thank you to Urban Road and the courier , given they had to be delivered to the NT 😊 I definitely will be shopping again with Urban Road.”

Urban Road 5 star review on 23rd August 2024

Helpful Report

Posted 2 months ago

Hi Jennifer! Wow love this! Looks amazing and we are so happy to hear you are happy! We appreciate your feedback and please reach out if you need further assistance at all

Posted 1 month ago

“Love these creative cushion, very unique. Disappointed I was unable to use the generous $50 Welcome offer.”

Helpful Report

Posted 3 months ago

Hi Janice, Sorry to hear this. Rest assured your next purchase we would be more than happy to honour the discount for you! Please reach out to our team and we will look after you with this code.

Posted 1 month ago

“Great quality cushions that I didn’t see on the market - nice to have velvet and Boucle texture variation. Muted clay, blush and maroon work as a series that looks plush and high end. I accidentally bought 4 x 60cm square which is actually about a euro size for our sofa. It seemed enormous at the time (it uses a 65cm insert) but the oversized look actually works.”

Urban Road 5 star review on 10th August 2024

Helpful Report

Posted 3 months ago

Thank you for your amazing review! We're so glad to hear that you love the quality and textures of our cushions. The color combinations you mentioned truly elevate any space! It's great to know that the oversized look is working well for your sofa. If you ever need more design inspiration or assistance, please reach out. Enjoy your beautifully plush cushions!

Posted 1 month ago

“Love our two black and white prints. Well constructed and very happy with the product.”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful review, Joan! We’re thrilled to hear that you love your black and white prints and are happy with the quality. Your satisfaction means everything to us! If you need anything else in the future, just let us know. Enjoy your beautiful prints!

Posted 1 month ago

Urban Road is rated 4.8 based on 600 reviews