Urban Road Reviews

Name: Urban Road
Address: 14 Palings Court, Nerang, Queensland
Rating: 4.77

4.8 Rating 600 Reviews

94 %

of reviewers recommend Urban Road

4.8

Based on 600 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

Visit Website

Email:

info@urbanroad.com.au

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Urban Road 5 star review on 25th October 2024

Kristy T

Urban Road 5 star review on 3rd October 2024

Gina M

Urban Road 5 star review on 28th September 2024

Bec M

Urban Road 5 star review on 26th September 2024

Danika S

Urban Road 5 star review on 25th September 2024

Angela D

122

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful products, excellent service and speedy delivery Highly recommended.”

Helpful Report

Posted 2 years ago

Hi Kristin, Thank you so much for your feedback, we appreciate it! -Joanne, UR Team.

Posted 2 years ago

“BEAUTIFUL Artwork that gives my space a sophisticated and vibrant feel.”

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Posted 2 years ago

Thank you so much for your feedback, we appreciate it! -Joanne, UR Team.

Posted 2 years ago

“So after 3.5 months of the promised delivery date, finally I got informed that the product is here. It’s been two and half weeks since I have been informed by the manager that my product was with the delivery company. Still no sign or tracking number. When I rang today, I was informed that there are issues. What a load of lies. I will never get my product. I will have to cope my loss.”

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Posted 2 years ago

“Really beautiful artwork, delivered with care 🙏”

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Posted 2 years ago

Hi Megan, Thank you so much for your feedback, we appreciate it! -Joanne, UR Team.

Posted 2 years ago

“Originally rated 1 out of 5, but this was a mistaken review meant for another company! Was very happy with the timeliness and quality of my Urban Road product.”

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Posted 2 years ago

Hi There, Thank you for taking the time to provide your feedback, I am very sorry to hear that you have not received your purchase. Upon checking the tracking information linked to your order number, this was scanned as delivered on May 10th at 2:30 pm therefore we would not have identified that there was an issue with the delivery. I have also had a look in our system and all of your purchase confirmation emails and tracking updates are marked as sent, perhaps these have filtered through to your junk inbox by mistake? My apologies that no one has been in contact with an update, I am not sure who you spoke with- I will follow up with the team here regarding this. Please feel free to contact me directly info@urbanroad.com.au or during business hours on 07 4229 0862, I would be happy to assist you in investigating this further. Hope to hear from you soon - Joanne, UR Customer Service.

Posted 2 years ago

Thank you so much for updating your review and for clarifying the situation, we appreciate it so much and we are so glad to hear that you are happy! -Joanne, UR Team.

Posted 2 years ago

“Great quality. As is on website”

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Posted 2 years ago

Thank you so much for letting us know! -Joanne, UR Team.

Posted 2 years ago

“Love their products”

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Posted 2 years ago

Thank you so much Gina :)

Posted 2 years ago

“great service”

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Posted 2 years ago

Thank you Kate!!

Posted 2 years ago

“I'm absolutely thrilled with the abstract picture I purchased from Urban Road. It's beautiful and it was delivered really quickly, wrapped perfectly and the courier delivered it straight to my back door which was very thoughtful. Will definitely purchase again. Thank you.”

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Posted 2 years ago

Thank you so much Vicki, we are glad to hear that you are happy with the service and products! We look forward to assisting you again in the future. -Joanne, UR Team.

Posted 2 years ago

“Very good quality and quick delivery”

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Posted 2 years ago

Thanks so much Julie!

Posted 2 years ago

“Beautiful artwork and wonderful service.”

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Posted 2 years ago

Thanks so much for the feedback Carla! -Joanne, UR Team.

Posted 2 years ago

“Had what I wanted and delivered it without issue or problem”

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Posted 2 years ago

That is wonderful news, so glad we could help. Thanks for the review! -Joanne, UR Team.

Posted 2 years ago

“Extremely good customer service!”

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Posted 2 years ago

Thanks so much, Madeleine, we are always happy to help! -Joanne, UR Team.

Posted 2 years ago

“Bought 2 artworks now, one a print and one a framed canvas print. Love them 💕 will be buying another very soon.”

Helpful Report

Posted 2 years ago

Hi Gillian, Thank you so much for the review, so happy to hear that you love them!! -Joanne, UR Team.

Posted 2 years ago

“Urban Roads website was easy to navigate and make a purchase. They kept me informed of my items progress and it arrived in a timely manner.”

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Posted 2 years ago

Hi Dawn, Thank you so much for taking the time to leave us a review, we are delighted to hear your feedback and look forward to assisting you again in future. -Joanne, UR Team.

Posted 2 years ago

“Disappointed in the size of the sample as it did not have much of the design for $10!!!”

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Posted 2 years ago

Hi Pamela, Thank you for taking the time to provide us with your feedback, as discussed over the phone this design is a bit more difficult to accurately depict in our sample sizes as the feature elements in the image are fairly spaced out. As mentioned we have created a second sample for you and this has since been dispatched and should be on it's way to you now! We would appreciate your feedback on this one when it arrives and I do hope that we were able to rectify the issue for you. -Joanne, UR Team.

Posted 2 years ago

“Fast delivery and great service thank you 😊”

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Posted 2 years ago

Thanks Kerry, it is our pleasure! So glad to hear you are happy. -Joanne, UR Team.

Posted 2 years ago

“Very happy with my delivery.”

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Posted 2 years ago

Thank you so much for the feedback :)

Posted 2 years ago

“All good arrived in good time and good condition. Will definately use again.”

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Posted 2 years ago

Hi Caroline, Thanks so much for the review, so glad to hear you will be shopping with us again we really appreciate it! -Joanne, UR Team.

Posted 2 years ago

“very effient service”

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Posted 2 years ago

Thanks so much Kerry! -Joanne, UR Team.

Posted 2 years ago

Urban Road is rated 4.8 based on 600 reviews