Urban Road Reviews

Name: Urban Road
Address: 14 Palings Court, Nerang, Queensland
Rating: 4.77

4.8 Rating 614 Reviews

94 %

of reviewers recommend Urban Road

4.8

Based on 614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

Visit Website

Email:

info@urbanroad.com.au

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Urban Road 5 star review on 26th April 2025

126

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products and service!”

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Posted 2 years ago

“This is my second canvas from Urban Road love them.”

Urban Road 5 star review on 7th January 2023

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Posted 2 years ago

“Amazing service and product. Really please with the care taken during delivery and the updates received.”

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Posted 2 years ago

“Fastest turn around for printing on demand, in the Australian Market. The wholesale department is fantastic. So responsive & helpful - thank you Lara. I wish all wholesale suppliers were like youj.”

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Posted 2 years ago

“Quality products. Easy to navigate site with lots of variety.”

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Posted 2 years ago

“Amazing quality and amazing service . I purchased 2 gorgeous prints . Will be purchasing more from urban road . Highly recommend them 💖”

Urban Road 5 star review on 30th July 2022

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Posted 2 years ago

“Super fast delivery, beautiful cushions…cannot fault except the size of the box 📦 twice as big as what it needed to be , otherwise perfect transaction, thank you”

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Posted 2 years ago

“Excellent Service”

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Posted 2 years ago

“Urban Road are always excellent to deal with. Great product, service and prompt with their delivery. I would always try and use their products as a first choice.”

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Posted 2 years ago

“Shipping was fast - loved that. I like how you show the prints in several ways on your site.”

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Posted 2 years ago

“Loved my first purchase but the second didn’t got so well I purchased the sofas for my business and needed 2 - waited for the second one to be in stock, then waited for it to arrive only to be told it was mistakenly sold to me and received a refund . so now I will have 2 completely different pieces of furniture for my business - not ideal.”

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Posted 2 years ago

“Wonderful customer service. My recent cushion purchase had a couple of faults. When I contacted Urban Road they were very helpful and organised a replacement that arrived so quickly. I definately wouldn't hesitate to shop with them again.”

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Posted 2 years ago

Hi Lisa, Thank you so much for your feedback, it was my pleasure to assist and so glad we could get it sorted for you! -Joanne, UR Team.

Posted 2 years ago

“I only bought a sample but now very excited to buy my wallpaper. Any interaction I have had has been super professional”

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Posted 2 years ago

Hi Sarah, Thank you so much for the feedback, we can't wait for you to have your wallpaper up so you can see its full beauty! -Joanne, UR Team.

Posted 2 years ago

“Customer service (Joanne Troy) was exceptional, and helpful beyond anything I have experienced.”

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Posted 2 years ago

Thank you so much it is my pleasure, always happy to help!! -Joanne, UR Team.

Posted 2 years ago

“Beautiful products, excellent service and speedy delivery Highly recommended.”

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Posted 2 years ago

Hi Kristin, Thank you so much for your feedback, we appreciate it! -Joanne, UR Team.

Posted 2 years ago

“BEAUTIFUL Artwork that gives my space a sophisticated and vibrant feel.”

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Posted 2 years ago

Thank you so much for your feedback, we appreciate it! -Joanne, UR Team.

Posted 2 years ago

“So after 3.5 months of the promised delivery date, finally I got informed that the product is here. It’s been two and half weeks since I have been informed by the manager that my product was with the delivery company. Still no sign or tracking number. When I rang today, I was informed that there are issues. What a load of lies. I will never get my product. I will have to cope my loss.”

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Posted 2 years ago

“Really beautiful artwork, delivered with care 🙏”

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Posted 2 years ago

Hi Megan, Thank you so much for your feedback, we appreciate it! -Joanne, UR Team.

Posted 2 years ago

“Originally rated 1 out of 5, but this was a mistaken review meant for another company! Was very happy with the timeliness and quality of my Urban Road product.”

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Posted 2 years ago

Hi There, Thank you for taking the time to provide your feedback, I am very sorry to hear that you have not received your purchase. Upon checking the tracking information linked to your order number, this was scanned as delivered on May 10th at 2:30 pm therefore we would not have identified that there was an issue with the delivery. I have also had a look in our system and all of your purchase confirmation emails and tracking updates are marked as sent, perhaps these have filtered through to your junk inbox by mistake? My apologies that no one has been in contact with an update, I am not sure who you spoke with- I will follow up with the team here regarding this. Please feel free to contact me directly info@urbanroad.com.au or during business hours on 07 4229 0862, I would be happy to assist you in investigating this further. Hope to hear from you soon - Joanne, UR Customer Service.

Posted 2 years ago

Thank you so much for updating your review and for clarifying the situation, we appreciate it so much and we are so glad to hear that you are happy! -Joanne, UR Team.

Posted 2 years ago

“Great quality. As is on website”

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Posted 2 years ago

Thank you so much for letting us know! -Joanne, UR Team.

Posted 2 years ago

Urban Road is rated 4.8 based on 614 reviews