Urban Road Reviews

Name: Urban Road
Address: 14 Palings Court, Nerang, Queensland
Rating: 4.77

4.8 Rating 600 Reviews

94 %

of reviewers recommend Urban Road

4.8

Based on 600 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

Visit Website

Email:

info@urbanroad.com.au

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Urban Road 5 star review on 25th October 2024

Kristy T

Urban Road 5 star review on 3rd October 2024

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Urban Road 5 star review on 28th September 2024

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Urban Road 5 star review on 26th September 2024

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Urban Road 5 star review on 25th September 2024

Angela D

122

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my new print!”

Helpful Report

Posted 3 years ago

“Friendly, and helpful service and a beautiful product ordered and received quickly.”

Urban Road 5 star review on 25th March 2021

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Posted 3 years ago

“Great art delivered quickly once it was ready.”

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Posted 3 years ago

“Fantastic service in resolving a query I had. One can order with confidence. Refreshing to see such commitment to quality.”

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Posted 3 years ago

Hi Lizette, Thank you for your review and thank you for your call this afternoon. As per our call today, our customer service team don't use a no-reply email and so we are not too sure where your original enquiry was sent to sadly, which does explain the delay in a resolution being provided to you. I'm so happy to have spoken to you today so that I can help resolve this issue for you straight away. We are happy to offer a partial refund for your order and this will be processed today. Please don't hesitate to contact us for any further assistance by contacting our customer service team directly on info@urbanroad.com.au and hope you have a lovely afternoon. Kindest regards, Brenton Chappell Customer Care Manager

Posted 3 years ago

“Excellent customer service. Wry helpful and friendly.”

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Posted 3 years ago

“Very quick with delivery and professional”

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Posted 3 years ago

“Extremely happy with the quality of the canvas print ordered. Customer service was excellent - professional, friendly and very willing to help with any issues, questions etc.”

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Posted 3 years ago

“While the print was a bit pricey, it was very good quality and arrived promptly. I can't fault my experience with Urban Road.”

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Posted 3 years ago

“As described and quick delivery very happy”

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Posted 3 years ago

“Brilliant service, brilliant products”

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Posted 3 years ago

“Dont mind spending the dollars when you are assured quality. Professional, Fast Efficient, Courteous and Well informed staff. Sales Support AAA+”

Urban Road 5 star review on 16th March 2021

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Posted 3 years ago

“Friendly service, high quality product and amazing range. This is my second purchase from Urban Road and I would recommend to anyone.”

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Posted 3 years ago

“Amazing customer service and product!! Highly recommend. Was nervous buying artwork online however the service I received over the phone put my mind at ease and I’m super happy!”

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Posted 3 years ago

“High end quality product, delivered in an efficient and protected manner with followup too boot. Highly recommend Urban Road”

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Posted 3 years ago

“My canvas print was delivered within a month and is absolutely beautiful. The Frame is perfect!”

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Posted 3 years ago

“My order took over a month to come when it was supposed to arrive within 10 days. I did ring to enquire where it was and Brendan? was extremely helpful and apologetic.”

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Posted 3 years ago

“Customer service is second to none. I enquired about the delay to my order via email and was contacted back almost immediately. There was a sincere apology with the promise of a resolution within the next few days and I was given an immediate refund discount. My order was then sent the following day and arrived within 2 days. The quality of the piece is beautiful, just as shown on the website. The packaging was also impeccable. I love my new piece and would recommend highly to anyone wishing to buy new artwork. Thank you sincerely.”

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Posted 3 years ago

“Great quality prints,good service, would use them again”

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Posted 3 years ago

“Fast service, wonderful product!”

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Posted 3 years ago

“Ordering was easy, picture was packaged well and arrived without any damage. Appreciated the follow up call to confirm receipt of purchase and to check there were no issue.”

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Posted 3 years ago

Urban Road is rated 4.8 based on 600 reviews