Urban Road Reviews

Name: Urban Road
Address: 14 Palings Court, Nerang, Queensland
Rating: 4.77

4.8 Rating 602 Reviews

94 %

of reviewers recommend Urban Road

4.8

Based on 602 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

Visit Website

Email:

info@urbanroad.com.au

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with artwork ordered Photo was exactly like real product”

Helpful Report

Posted 6 months ago

Thank you for your feedback! We're glad to hear you're very happy with the artwork and that the photo matched the real product. Enjoy!

Posted 5 months ago

“Fast shipping, beautiful product and great experience 💞”

Helpful Report

Posted 6 months ago

Thank you for your feedback! We're thrilled to hear you had a great experience with our fast shipping and beautiful product. Enjoy!

Posted 5 months ago

“Product is as described - even better in person. Fast well packaged shipping. Thank you”

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Posted 6 months ago

Hi Cathie, Thank you for your feedback! We're glad to hear that the product exceeded your expectations and that the shipping was fast and well-packaged. Enjoy!

Posted 5 months ago

“Amazing service and exceptional quality.”

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Posted 6 months ago

Hi Sheree, Thank you for your kind words! We're thrilled to hear you were pleased with our service and the quality of our products.

Posted 5 months ago

“The product looks great and is good quality, however I had to trim around a black dotted line to get the exact size I needed. Seems odd I had to do that considering I paid for the A1 size I needed. It should have come in the exact size I paid for.”

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Posted 6 months ago

Hi Kaitlyn, Thank you for your feedback and I am so sorry to hear this. We would have loved to have helped further however our team have checked our emails and are not able to see any emails from you regarding this matter. Please know this is not how we want our customers to receive their artwork and please reach out in the future should you have any issues and our team would be more than happy to help. It looks great!!

Posted 5 months ago

“Love the quality of photo and frame Excellent service would recommend to everyone”

Helpful Report

Posted 6 months ago

Thank you for your kind words! We're thrilled to hear you love the quality of the photo and frame, and that you found our service excellent. We appreciate your recommendation to everyone!

Posted 5 months ago

“Excellent service. Fast delivery. Quality product. I got exactly what I ordered. I’m very happy. I already have my eye on another couple of prints from Urban Rd.”

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Posted 6 months ago

I'm thrilled to hear about your positive experience! Thank you for your kind words. We look forward to assisting you with your next prints from Urban Road

Posted 5 months ago

“We have been very happy with the quality of the 3 pictures we have purchased from Urban Road. We have purchased a 4th picture that has not been delivered and we have had no explanation as to what the hold up is, so that is very frustrating.”

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Posted 6 months ago

I'm thrilled to hear you've been happy with the quality of your pictures. However, I'm sorry to hear about the delay with your fourth purchase. We appreciate your patience and understanding.

Posted 5 months ago

“This is the first time I've purchased from Urban Road, but definitely will again. Great service and product.”

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Posted 6 months ago

Thank you so much for your review - That's fantastic to hear! Enjoy your new purchase from Urban Road!

Posted 5 months ago

“Great service and choice of artwork”

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Posted 6 months ago

Thank you for your kind words! We're delighted you enjoyed our service and artwork selection.

Posted 5 months ago

“Urban Edge art is of a high standard. They were prompt and kept us informed of all stages up to delivery. The little details like the felt padded corners that contact the wall was a great unexpected bonus. Will use again as they are very reasonably priced also.”

Helpful Report

Posted 6 months ago

Thank you for your feedback! We're delighted to hear you appreciate the quality of our art and our attention to detail. Keeping you informed throughout the process is important to us. We look forward to serving you again with our reasonably priced offerings!

Posted 5 months ago

“Am so happy with the canvas.. Look amazing .. everyone has commented on it. Can’t recommend Urban Road highly enough..”

Helpful Report

Posted 6 months ago

Thank you for your wonderful feedback! We're thrilled to hear that you love the canvas and that it's receiving compliments from everyone. We appreciate your recommendation!

Posted 5 months ago

“A beautiful print with excellent quality framing. The delivery was received in a timely manner.”

Urban Road 5 star review on 21st May 2024

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Posted 7 months ago

Hi Jacqueline, Thank you so much for sending this through and for your review! Wow we love this it looks stunning! Enjoy!

Posted 5 months ago

“Print arrived buckled and has line creases in it. Given the cost of the print I would expect it to be packaged better to avoid an issue such as this.”

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Posted 7 months ago

So sorry to hear this! It sounds like this has been damaged in transit. Our customer service team will reach out to you promptly.

Posted 6 months ago

“I was very pleased with the artwork I chose. The service I received from Urban Road was very good and although the delivery took longer than I anticipated (but wasn't an issue) I was kept informed via tracking. The artwork arrived in good condition and was easy to put up on the wall.”

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Posted 7 months ago

“Service was great but not overly happy with final product.”

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Posted 7 months ago

“Very easy to navigate tge dite …. So do happy with the end result”

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Posted 7 months ago

“Great customer service and speedy delivery to the UK”

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Posted 7 months ago

“Amazing quality artwork and framework. I will 100% support this business again!”

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Posted 7 months ago

Thank you so much for your glowing review! We're thrilled to hear that you found our artwork and framework to be of amazing quality. Your support means the world to us, and we can't wait to serve you again in the future.

Posted 6 months ago

“Excellent product a n d staff very helpful.”

Helpful Report

Posted 7 months ago

Thank you for your kind words! We’re delighted to hear that you found our product excellent and our staff very helpful. Your satisfaction is important to us, and we look forward to serving you again.

Posted 6 months ago

Urban Road is rated 4.8 based on 602 reviews