Urban Road Reviews

Name: Urban Road
Address: 14 Palings Court, Nerang, Queensland
Rating: 4.77

4.8 Rating 613 Reviews

94 %

of reviewers recommend Urban Road

4.8

Based on 613 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

Visit Website

Email:

info@urbanroad.com.au

Write Your review

Tell us how Urban Road made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Urban Road 5 star review on 18th April 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service Fast delivery Art looked great as expected from website”

Helpful Report

Posted 9 months ago

Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience with our service and that the art met your expectations. Fast delivery and quality are priorities for us, so we’re glad to know we hit the mark. If you need anything else or have further questions, please feel free to reach out.

Posted 8 months ago

“Delay in receiving the product but other than that we love the wall mural.”

Helpful Report

Posted 9 months ago

Thank you for your feedback! We’re thrilled to hear that you love the wall mural. We apologize for the delay in receiving the product and appreciate your understanding. If you have any other concerns or need further assistance, please don’t hesitate to reach out.

Posted 8 months ago

“Absolutely perfect..”

Helpful Report

Posted 9 months ago

Thank you so much for your kind words! We’re delighted to hear that everything was absolutely perfect for you. Your satisfaction is our top priority.

Posted 8 months ago

“Both print are excellent, extremely happy”

Helpful Report

Posted 9 months ago

Thank you! We're delighted to hear that you're extremely happy with both prints.

Posted 8 months ago

“Beautiful quality Artwork and the Customer Service was fantastic”

Helpful Report

Posted 9 months ago

Thank you for your kind words! We're thrilled you love the quality of the artwork and had a fantastic experience with our customer service.

Posted 8 months ago

“great service”

Helpful Report

Posted 9 months ago

Thank you for your feedback! We're thrilled to hear you enjoyed our service. Your satisfaction is our top priority.

Posted 8 months ago

“Excellent, quick service and delivery”

Helpful Report

Posted 9 months ago

Thank you for your kind words! We're delighted to hear that you were pleased with our quick service and delivery. Your satisfaction is our priority, and we appreciate your support.

Posted 8 months ago

“they are the best”

Helpful Report

Posted 9 months ago

Thank you for the kind words! We're thrilled to hear you think we're the best! We look forward to helping you again!

Posted 8 months ago

“Excellent painting. Was kept updated regarding delivery and it was delivered when it was advised it would be deliverted.”

Helpful Report

Posted 9 months ago

hank you for your feedback! We're glad to hear that you found the painting excellent and that you appreciated being kept updated on the delivery, which arrived as scheduled. If there's anything else we can do for you, please don't hesitate to let us know.

Posted 9 months ago

“Staff were prompt and professional. I had a number of questions that they answered quickly and the wallpaper quality is excellent and the colours are devine”

Urban Road 5 star review on 24th June 2024

Helpful Report

Posted 9 months ago

Hi Wendy, Wow we love this! We're delighted to hear about your positive experience! Thank you for your kind words regarding our prompt and professional staff, as well as the excellent quality of our wallpaper. We're thrilled that you found the colors divine! If you have any more questions or need further assistance, please don't hesitate to reach out.

Posted 9 months ago

“Quick turnaround and a beautiful piece of art.”

Helpful Report

Posted 10 months ago

Hi Sharon, Thank you for your feedback! We're thrilled that you enjoyed both the quick turnaround and the beautiful art piece. If there's anything else we can do for you, please feel free to reach out. Enjoy your artwork!

Posted 9 months ago

“Very happy with artwork ordered Photo was exactly like real product”

Helpful Report

Posted 10 months ago

Thank you for your feedback! We're glad to hear you're very happy with the artwork and that the photo matched the real product. Enjoy!

Posted 9 months ago

“Fast shipping, beautiful product and great experience 💞”

Helpful Report

Posted 10 months ago

Thank you for your feedback! We're thrilled to hear you had a great experience with our fast shipping and beautiful product. Enjoy!

Posted 9 months ago

“Product is as described - even better in person. Fast well packaged shipping. Thank you”

Helpful Report

Posted 10 months ago

Hi Cathie, Thank you for your feedback! We're glad to hear that the product exceeded your expectations and that the shipping was fast and well-packaged. Enjoy!

Posted 9 months ago

“Amazing service and exceptional quality.”

Helpful Report

Posted 10 months ago

Hi Sheree, Thank you for your kind words! We're thrilled to hear you were pleased with our service and the quality of our products.

Posted 9 months ago

“The product looks great and is good quality, however I had to trim around a black dotted line to get the exact size I needed. Seems odd I had to do that considering I paid for the A1 size I needed. It should have come in the exact size I paid for.”

Helpful Report

Posted 10 months ago

Hi Kaitlyn, Thank you for your feedback and I am so sorry to hear this. We would have loved to have helped further however our team have checked our emails and are not able to see any emails from you regarding this matter. Please know this is not how we want our customers to receive their artwork and please reach out in the future should you have any issues and our team would be more than happy to help. It looks great!!

Posted 9 months ago

“Love the quality of photo and frame Excellent service would recommend to everyone”

Helpful Report

Posted 10 months ago

Thank you for your kind words! We're thrilled to hear you love the quality of the photo and frame, and that you found our service excellent. We appreciate your recommendation to everyone!

Posted 9 months ago

“Excellent service. Fast delivery. Quality product. I got exactly what I ordered. I’m very happy. I already have my eye on another couple of prints from Urban Rd.”

Helpful Report

Posted 10 months ago

I'm thrilled to hear about your positive experience! Thank you for your kind words. We look forward to assisting you with your next prints from Urban Road

Posted 9 months ago

“We have been very happy with the quality of the 3 pictures we have purchased from Urban Road. We have purchased a 4th picture that has not been delivered and we have had no explanation as to what the hold up is, so that is very frustrating.”

Helpful Report

Posted 10 months ago

I'm thrilled to hear you've been happy with the quality of your pictures. However, I'm sorry to hear about the delay with your fourth purchase. We appreciate your patience and understanding.

Posted 9 months ago

“This is the first time I've purchased from Urban Road, but definitely will again. Great service and product.”

Helpful Report

Posted 10 months ago

Thank you so much for your review - That's fantastic to hear! Enjoy your new purchase from Urban Road!

Posted 9 months ago

Urban Road is rated 4.8 based on 613 reviews