Urban Road Reviews

Name: Urban Road
Address: 14 Palings Court, Nerang, Queensland
Rating: 4.77

4.8 Rating 613 Reviews

94 %

of reviewers recommend Urban Road

4.8

Based on 613 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

Visit Website

Email:

info@urbanroad.com.au

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Urban Road 5 star review on 18th April 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been purchasing from urban road now for 3 years and every time they deliver superior and consistent quality. Exceptional customer service too. Very happy with my pieces.”

Helpful Report

Posted 1 year ago

It's fantastic to hear that you've been consistently satisfied with the superior quality of Urban Road's products over the past three years. We're also glad to know that you've experienced exceptional customer service. Thank you for your continued support, and we're thrilled to have you as a happy customer!

Posted 1 year ago

“The service was good.Easy to deal with.A problem arose with the delivery partners but was solved fairly easily.Any emails I sent were quickly dealt with.The print was a Christmas gift got my daughter and she is very pleased with it”

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Posted 1 year ago

We're pleased to hear that you had a positive experience with our service and that any issues with the delivery partners were resolved easily. It's great to know that your daughter is very pleased with the Christmas gift. If you ever have more feedback or if there's anything else we can assist you with, feel free to reach out. Thank you for choosing our product, and we appreciate your support! 😊

Posted 1 year ago

“We purchased an art work on line, and I was a bit nervous that colours and quality would not be as good in real life. However, we are thrilled. The colours are just as they appeared and quality even better than we imagined. We would not hesitate purchasing from Urban Road in the future.”

Helpful Report

Posted 1 year ago

We're thrilled to hear that the artwork exceeded your expectations, with the colors matching what you saw online and the quality even better than imagined. Thank you for choosing Urban Road! We look forward to serving you again in the future. If you ever have more feedback or need assistance, feel free to reach out. Your satisfaction is important to us! 😊

Posted 1 year ago

“Very happy, I made the order then had to make a change, someone answered the phone and was very helpful. Delivery was as promised. No complaints”

Helpful Report

Posted 1 year ago

We're delighted to hear that you had a positive experience with us! It's great to know that our customer service team was helpful when you needed to make a change, and that the delivery met your expectations. Thank you for your order and for sharing your feedback. If you ever need assistance in the future, feel free to reach out. We appreciate your support! 😊

Posted 1 year ago

“Excellent work colours used by the artist have been well chosen. My taste.”

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Posted 1 year ago

We're pleased to hear that you appreciate the excellent work, especially the well-chosen colors by the artist. It's wonderful when the art aligns with your taste. If you have any more thoughts to share or if there's anything else you'd like, feel free to reach out. Thank you for your positive feedback! 😊

Posted 1 year ago

“Fantastic service. Great product. Fast delivery. Easy to order. Thankyou”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We're thrilled to hear that you had a fantastic experience with our service, found the product great, and appreciated the fast delivery and easy ordering process. Your satisfaction is our priority. Thank you for choosing us!

Posted 1 year ago

“Fantastic”

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Posted 1 year ago

Thank you! We're delighted that you think our product or service is fantastic. If you have any specific feedback or if there's anything else we can assist you with, feel free to let us know. We appreciate your support! 😊

Posted 1 year ago

“Great quality products for a good price.”

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Posted 1 year ago

Thank you for your positive feedback! We're glad you appreciate the great quality of our products at a good price. Your satisfaction is important to us! 😊

Posted 1 year ago

“Loved my piece of art.”

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Posted 1 year ago

We're thrilled to hear you loved your art piece! Thank you for sharing your positive feedback. If you ever need more art or have any questions, feel free to reach out. Enjoy your masterpiece! 🎨✨

Posted 1 year ago

“We love it! Delivered as agreed. Thanks”

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Posted 1 year ago

Thank you for the excellent 5-star rating, Grant! We really appreciate it.

Posted 1 year ago

“WELL WRAPPED GOOD QUALITY”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating, We really appreciate your kind words - it's great to hear that you were pleased with the overall well wrapped quality of our Urban Road products. We're grateful for your loyalty, and we look forward to helping you further.

Posted 1 year ago

“I was needing assistance with an order to be sent quickly. I txt them and they helped me out promptly, it was great. Also the quality of everything is awesome.”

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Posted 1 year ago

We're delighted we could assist you promptly! Thank you for reaching out and for the positive feedback on the quality. If you ever need further assistance or have more orders in the future, feel free to contact us. Enjoy your awesome items! 🌟

Posted 1 year ago

“great product and delivery”

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Posted 1 year ago

Thank you for the positive feedback! We're delighted to know you're happy with both the product and delivery experience. If you ever need anything else, feel free to reach out!

Posted 1 year ago

“I ordered some beautiful wallpaper. It’s great quality and looks gorgeous. I couldn’t be happier with Urban Road and recommend them highly.”

Urban Road 5 star review on 3rd December 2023

Helpful Report

Posted 1 year ago

Hi Clare, Thank you for your review. This looks amazing. We are so happy to hear you love it. Please reach out shall you need further assistance.

Posted 1 year ago

“The team go above and beyond to assist with custom requests. I always come back to Urban Road, best selection, best service and best price - what's not to love!”

Helpful Report

Posted 1 year ago

Hi Melissa, Thank you so much for your wonderful review! We're delighted to hear that our team's efforts to assist with custom requests have made a positive impact. It's fantastic to know that you keep coming back to Urban Road for the best selection, service, and prices. We truly appreciate your loyalty and support. If there's anything else we can do for you, please don't hesitate to reach out. Looking forward to serving you again!

Posted 1 year ago

“Great customer service”

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Posted 1 year ago

Hi Vera, Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our customer service. Providing excellent service is our priority, and we appreciate your acknowledgment. If you ever have more feedback or if there's anything else we can assist you with, feel free to reach out. We look forward to serving you again in the future!

Posted 1 year ago

“Part of the matt had an 3cm scuff on the inside were they cut around the print, considering how much I paid and how long it took to arrive wasn't the best, since this was my first order I cannot understand how this was sent out in the first place and wasn't checked before it went out I expected much better since they had so many glowing reviews this is why I chose them in the first place, other than that it was framed quite well, but not to sure if I would purchase from them again in the future.”

Helpful Report

Posted 1 year ago

Hi Mark, We appreciate you sharing your feedback, and we're genuinely sorry for the inconvenience you experienced with your order. This is not the standard we aim to uphold. We'll be reaching out to you shortly to address the issue and ensure we make it right. Your satisfaction is our priority, and we value the opportunity to resolve this for you.

Posted 1 year ago

“Used 5 pieces of your artwork recently to style a beautiful holiday home in Eagle Bay WA. Guests are loving it, and clients very happy with the quality and price.”

Helpful Report

Posted 1 year ago

Hi Jacqui, Thank you for choosing our artwork to style your holiday home in Eagle Bay, WA! We're delighted to hear that both guests and clients are happy with the quality and pricing. If you ever need more artwork or have any feedback, feel free to reach out.

Posted 1 year ago

“Unfortunately, the item was damaged when it arrived (cracked frame) so my client was not impressed. The staff got back to my email discussing this very quickly and gave me a few ways the mishap could be rectified. The client was happy with the option given.”

Helpful Report

Posted 1 year ago

Hi Kate, We apologize for the damaged frame, and we appreciate your prompt communication. It's great to hear the client was satisfied with the resolution that was given. If you need any further assistance, feel free to reach out.

Posted 1 year ago

“Great product, easy to use website. I was kept up to date with purchase progress up to and including delivery. Would highly recommend Urban Road.”

Helpful Report

Posted 1 year ago

Hi Leslie, Thank you for the glowing review! We're thrilled you enjoyed our product and had a seamless experience with our website. Keeping you informed is our priority. Your recommendation is greatly appreciated!

Posted 1 year ago

Urban Road is rated 4.8 based on 613 reviews