Urban Road Reviews

Name: Urban Road
Address: 14 Palings Court, Nerang, Queensland
Rating: 4.77

4.8 Rating 600 Reviews

94 %

of reviewers recommend Urban Road

4.8

Based on 600 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

Visit Website

Email:

info@urbanroad.com.au

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Urban Road 5 star review on 25th October 2024

Kristy T

Urban Road 5 star review on 3rd October 2024

Gina M

Urban Road 5 star review on 28th September 2024

Bec M

Urban Road 5 star review on 26th September 2024

Danika S

Urban Road 5 star review on 25th September 2024

Angela D

122

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some beautiful wallpaper. It’s great quality and looks gorgeous. I couldn’t be happier with Urban Road and recommend them highly.”

Urban Road 5 star review on 3rd December 2023

Helpful Report

Posted 11 months ago

Hi Clare, Thank you for your review. This looks amazing. We are so happy to hear you love it. Please reach out shall you need further assistance.

Posted 11 months ago

“The team go above and beyond to assist with custom requests. I always come back to Urban Road, best selection, best service and best price - what's not to love!”

Helpful Report

Posted 11 months ago

Hi Melissa, Thank you so much for your wonderful review! We're delighted to hear that our team's efforts to assist with custom requests have made a positive impact. It's fantastic to know that you keep coming back to Urban Road for the best selection, service, and prices. We truly appreciate your loyalty and support. If there's anything else we can do for you, please don't hesitate to reach out. Looking forward to serving you again!

Posted 11 months ago

“Great customer service”

Helpful Report

Posted 11 months ago

Hi Vera, Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our customer service. Providing excellent service is our priority, and we appreciate your acknowledgment. If you ever have more feedback or if there's anything else we can assist you with, feel free to reach out. We look forward to serving you again in the future!

Posted 11 months ago

“Part of the matt had an 3cm scuff on the inside were they cut around the print, considering how much I paid and how long it took to arrive wasn't the best, since this was my first order I cannot understand how this was sent out in the first place and wasn't checked before it went out I expected much better since they had so many glowing reviews this is why I chose them in the first place, other than that it was framed quite well, but not to sure if I would purchase from them again in the future.”

Helpful Report

Posted 11 months ago

Hi Mark, We appreciate you sharing your feedback, and we're genuinely sorry for the inconvenience you experienced with your order. This is not the standard we aim to uphold. We'll be reaching out to you shortly to address the issue and ensure we make it right. Your satisfaction is our priority, and we value the opportunity to resolve this for you.

Posted 11 months ago

“Used 5 pieces of your artwork recently to style a beautiful holiday home in Eagle Bay WA. Guests are loving it, and clients very happy with the quality and price.”

Helpful Report

Posted 1 year ago

Hi Jacqui, Thank you for choosing our artwork to style your holiday home in Eagle Bay, WA! We're delighted to hear that both guests and clients are happy with the quality and pricing. If you ever need more artwork or have any feedback, feel free to reach out.

Posted 11 months ago

“Unfortunately, the item was damaged when it arrived (cracked frame) so my client was not impressed. The staff got back to my email discussing this very quickly and gave me a few ways the mishap could be rectified. The client was happy with the option given.”

Helpful Report

Posted 1 year ago

Hi Kate, We apologize for the damaged frame, and we appreciate your prompt communication. It's great to hear the client was satisfied with the resolution that was given. If you need any further assistance, feel free to reach out.

Posted 11 months ago

“Great product, easy to use website. I was kept up to date with purchase progress up to and including delivery. Would highly recommend Urban Road.”

Helpful Report

Posted 1 year ago

Hi Leslie, Thank you for the glowing review! We're thrilled you enjoyed our product and had a seamless experience with our website. Keeping you informed is our priority. Your recommendation is greatly appreciated!

Posted 11 months ago

“We are very happy with our cushions and pictures. The quality if fantastic and the communication and delivery process was smooth.”

Helpful Report

Posted 1 year ago

Hi Sharon, Thank you for your wonderful feedback! We're thrilled to hear that you are very happy with our cushions and pictures. Ensuring fantastic quality and a smooth communication and delivery process are our priorities. If you ever need anything else or have further feedback, please don't hesitate to reach out.

Posted 11 months ago

“The mirror I bought was absolutely exquisite. However, there was no fixture / fitting on the back of the mirror to help me put it on the wall. So it is just sitting on the floor at home until I figure out what to do.”

Helpful Report

Posted 1 year ago

Hi Kristy, Thank you for your feedback and sorry to hear of this. Our customer care team will be in touch shortly to discuss and rectify this for you urgently. For any order issues or enquiries please reach out to our team at info@urbanroad.com.au and we are happy to rectify for you.

Posted 1 year ago

“One of our prints had a slightly damaged frame. It did not happen during delivery as it had been patched. I still love the prints but I emailed Urban Road with a photo of the damage and have had no reply. This was very disappointing.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear you have not had a response from our team. We have looked at our email history and do not seem to have an email for this order. Our Customer service team have emailed you to rectify urgently.

Posted 1 year ago

“Great customer service and quick delivery. Recommend”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating! We're proud to offer great customer service and quick delivery, and it's always encouraging to hear from satisfied customers like you. We really appreciate it!

Posted 1 year ago

“Great service and prompt delivery are always guaranteed with Urban Road. Thanks for the great quality artwork and your amazing service!”

Helpful Report

Posted 1 year ago

Thank you for your fantastic 5-star rating of Urban Road! We pride ourselves on providing great service and prompt delivery, so we're thrilled you've had such a positive experience. We are grateful for your loyalty and thank you for your kind words about the quality of our artwork and service.

Posted 1 year ago

“I have bought some beautiful pieces from Urban Road and would recommend this store ⭐️”

Helpful Report

Posted 1 year ago

Thank you for the 5 star rating, Alexandra! I'm pleased to hear that you've had a positive experience with Urban Road. I have bought some beautiful pieces from Urban Road and would recommend this store ⭐️ Thanks again for taking the time to leave such a glowing review.

Posted 1 year ago

“Good Service!”

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Posted 1 year ago

Thank you for your 4 star rating of Urban Road! We are glad you enjoyed our good service!

Posted 1 year ago

“Beautiful products that are even better than pictured on the website.”

Helpful Report

Posted 1 year ago

Thank you Jessica for your 5-star rating of Urban Road! We are so glad you love our beautiful products that are even better than pictured on the website. We really appreciate your loyalty and for taking the time to leave us this review!

Posted 1 year ago

“My wallpaper samples were well packaged and good quality.”

Helpful Report

Posted 1 year ago

Thank you so much for your 4 star rating, Susan! I'm glad to hear you liked how your wallpaper samples were packaged and the good quality they were in. It means a lot to me!

Posted 1 year ago

“Wonderful products, and great customer service. My art work was even better than I expected and the chair was beautiful and very high quality. Highly recommend Urban Road. Will be purchasing lots from them.”

Helpful Report

Posted 1 year ago

Thank you so much, Lee, for the kind words and your 4 star rating of Urban Road! We are honored to know we have been able to provide you with great products, and even better customer service! We are so grateful for your loyal patronage and look forward to seeing you around Urban Road again soon!

Posted 1 year ago

“Great system and service.”

Helpful Report

Posted 1 year ago

Thank you so much, Beichen, for taking the time to give us a 5-star rating! We really appreciate your loyalty and recognition of our great system and service. We thank you for your valuable feedback!

Posted 1 year ago

“Artwork and framing fantastic. My client loves it.”

Helpful Report

Posted 1 year ago

Wow, thank you Vicki for giving us 4 stars! We are so glad that you and your client enjoyed our Artwork and framing - it was fantastic! We really appreciate your loyalty and patronage. Thanks again!

Posted 1 year ago

“Amazing service, beautiful products”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Urban Road, Vicki-Lyn! We are so glad to hear that you've been enjoying our amazing service and beautiful products. Your loyalty to our business is greatly appreciated!

Posted 1 year ago

Urban Road is rated 4.8 based on 600 reviews