Urban Road Reviews

Name: Urban Road
Address: 14 Palings Court, Nerang, Queensland
Rating: 4.77

4.8 Rating 602 Reviews

94 %

of reviewers recommend Urban Road

4.8

Based on 602 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

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Email:

info@urbanroad.com.au

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality cushions that I didn’t see on the market - nice to have velvet and Boucle texture variation. Muted clay, blush and maroon work as a series that looks plush and high end. I accidentally bought 4 x 60cm square which is actually about a euro size for our sofa. It seemed enormous at the time (it uses a 65cm insert) but the oversized look actually works.”

Urban Road 5 star review on 10th August 2024

Helpful Report

Posted 4 months ago

Thank you for your amazing review! We're so glad to hear that you love the quality and textures of our cushions. The color combinations you mentioned truly elevate any space! It's great to know that the oversized look is working well for your sofa. If you ever need more design inspiration or assistance, please reach out. Enjoy your beautifully plush cushions!

Posted 2 months ago

“Love our two black and white prints. Well constructed and very happy with the product.”

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Posted 4 months ago

Thank you so much for your wonderful review, Joan! We’re thrilled to hear that you love your black and white prints and are happy with the quality. Your satisfaction means everything to us! If you need anything else in the future, just let us know. Enjoy your beautiful prints!

Posted 2 months ago

“Speedy, efficient service and product was fabulous quality”

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Posted 4 months ago

Thank you so much for your fantastic review, Kaye! We’re delighted to hear that you experienced speedy and efficient service and that you’re pleased with the quality of our product. Your support means a lot to us! If you ever need anything else, just let us know. Enjoy your fabulous find!

Posted 2 months ago

“I received the wrong item, and I still haven’t heard anything about details for my correct item to be shipped to me.”

Helpful Report

Posted 4 months ago

Hi There, Thank you for reaching out to us and so sorry to hear of the mix up! I can see our Customer Care team rectified this matter for you urgently. Please reach out of you need any further assistance.

Posted 2 months ago

“I ordered the wrong size , I rang Urban Road and I was able to reorder and get my money back. Great service. The framed print is beautiful.”

Helpful Report

Posted 4 months ago

Thank you for your kind words, Ulrike! We’re thrilled to hear that you had a positive experience with our service and that you’re happy with your beautiful framed print. Your satisfaction means the world to us! If there’s anything else we can assist you with, don’t hesitate to get in touch. Enjoy your new artwork!

Posted 2 months ago

“Efficient service and good quality goods”

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Posted 5 months ago

Thank you for your feedback! We’re pleased to hear that you found our service efficient and our goods of good quality. Your satisfaction is important to us, and we appreciate your support. If there’s anything else you need, feel free to reach out!

Posted 4 months ago

“Love my artwork, just beautiful!”

Helpful Report

Posted 5 months ago

We’re so glad to hear you love your artwork! It’s wonderful to know that it’s bringing beauty to your space. If you have any more feedback or need assistance in the future, we’re here to help. Enjoy your new art!

Posted 4 months ago

“Very happy with the print but I would have liked the option of a slimmer frame. 55mm is very " chunky " especially when hung in a hallway. Also the hanging wire is almost midway down the frame which results in the frame hanging on an angle- further out from the wall at the top of the frame”

Helpful Report

Posted 5 months ago

Thank you for your feedback! We’re glad to hear that you’re very happy with the print. We understand your concern about the frame width and the hanging wire placement. Your suggestions are valuable, and we’ll certainly take them into account as we work to improve our products. If you have any other questions or need further assistance, please let us know.

Posted 4 months ago

“I received my pictures a couple of weeks ago and am thrilled with how they look in my lounge room. They are exactly like viewed on the website which was easy to navigate and order. The delivery timeline was prompt and the pictures were well packed to ensure safe arrival.”

Helpful Report

Posted 5 months ago

Thank you for your detailed review! We’re so pleased to hear that you’re thrilled with how the pictures look in your lounge room and that they matched your expectations from the website. It’s great to know that you found our ordering process easy to navigate and that the delivery was prompt and secure. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance or have more feedback, please don’t hesitate to reach out!

Posted 4 months ago

“Great service Fast delivery Art looked great as expected from website”

Helpful Report

Posted 5 months ago

Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience with our service and that the art met your expectations. Fast delivery and quality are priorities for us, so we’re glad to know we hit the mark. If you need anything else or have further questions, please feel free to reach out.

Posted 4 months ago

“Delay in receiving the product but other than that we love the wall mural.”

Helpful Report

Posted 5 months ago

Thank you for your feedback! We’re thrilled to hear that you love the wall mural. We apologize for the delay in receiving the product and appreciate your understanding. If you have any other concerns or need further assistance, please don’t hesitate to reach out.

Posted 4 months ago

“Absolutely perfect..”

Helpful Report

Posted 5 months ago

Thank you so much for your kind words! We’re delighted to hear that everything was absolutely perfect for you. Your satisfaction is our top priority.

Posted 4 months ago

“Both print are excellent, extremely happy”

Helpful Report

Posted 5 months ago

Thank you! We're delighted to hear that you're extremely happy with both prints.

Posted 4 months ago

“Beautiful quality Artwork and the Customer Service was fantastic”

Helpful Report

Posted 5 months ago

Thank you for your kind words! We're thrilled you love the quality of the artwork and had a fantastic experience with our customer service.

Posted 4 months ago

“great service”

Helpful Report

Posted 5 months ago

Thank you for your feedback! We're thrilled to hear you enjoyed our service. Your satisfaction is our top priority.

Posted 4 months ago

“Excellent, quick service and delivery”

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Posted 5 months ago

Thank you for your kind words! We're delighted to hear that you were pleased with our quick service and delivery. Your satisfaction is our priority, and we appreciate your support.

Posted 4 months ago

“they are the best”

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Posted 5 months ago

Thank you for the kind words! We're thrilled to hear you think we're the best! We look forward to helping you again!

Posted 4 months ago

“Excellent painting. Was kept updated regarding delivery and it was delivered when it was advised it would be deliverted.”

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Posted 5 months ago

hank you for your feedback! We're glad to hear that you found the painting excellent and that you appreciated being kept updated on the delivery, which arrived as scheduled. If there's anything else we can do for you, please don't hesitate to let us know.

Posted 5 months ago

“Staff were prompt and professional. I had a number of questions that they answered quickly and the wallpaper quality is excellent and the colours are devine”

Urban Road 5 star review on 24th June 2024

Helpful Report

Posted 5 months ago

Hi Wendy, Wow we love this! We're delighted to hear about your positive experience! Thank you for your kind words regarding our prompt and professional staff, as well as the excellent quality of our wallpaper. We're thrilled that you found the colors divine! If you have any more questions or need further assistance, please don't hesitate to reach out.

Posted 5 months ago

“Quick turnaround and a beautiful piece of art.”

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Posted 6 months ago

Hi Sharon, Thank you for your feedback! We're thrilled that you enjoyed both the quick turnaround and the beautiful art piece. If there's anything else we can do for you, please feel free to reach out. Enjoy your artwork!

Posted 5 months ago

Urban Road is rated 4.8 based on 602 reviews