Urban Road Reviews

Name: Urban Road
Address: 14 Palings Court, Nerang, Queensland
Rating: 4.77

4.8 Rating 613 Reviews

94 %

of reviewers recommend Urban Road

4.8

Based on 613 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

Visit Website

Email:

info@urbanroad.com.au

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Urban Road 5 star review on 18th April 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was messed up, otherwise no problems.”

Helpful Report

Posted 7 months ago

Hi Keith! Thank you for your review and feedback! We’re sorry to hear that there was an issue with the delivery, but we’re glad to know everything else went smoothly. Your satisfaction matters a lot to us, and we appreciate your understanding. We hope to have the opportunity to serve you better next time!

Posted 6 months ago

“Followed the questionnaire process to find my perfect piece and it was spot on! Absolutely love my new wall art in a newly renovated space.”

Helpful Report

Posted 7 months ago

Hi there! Thank you so much for your delightful review! We’re so glad to hear that the questionnaire helped you find the perfect piece for your newly renovated space. It's fantastic that you're loving your new wall art! Your satisfaction is incredibly important to us, and we can’t wait to assist you again in the future!

Posted 6 months ago

“Extremely good range and good personal support”

Helpful Report

Posted 7 months ago

Hi Julie! Thank you so much for your amazing review! We're thrilled to hear that you appreciate our extensive range and the personal support we provide. Your satisfaction is our top priority, and your feedback motivates us to keep delivering the best experience possible. We can't wait to assist you again in the future!

Posted 6 months ago

“A beautiful quality product, which arrived in good condition. The company kept in touch regularly, and I would definitely recommend Urban Road wall art.”

Helpful Report

Posted 7 months ago

Hi Christine! Thank you so much for your fantastic review! We’re delighted to hear that you love the quality of your product and that it arrived in perfect condition. Staying in touch with our customers is so important to us, and your recommendation means everything! We look forward to bringing more beautiful wall art to your home soon!

Posted 6 months ago

“"The print quality is amazing and the frame is very solid."”

Helpful Report

Posted 7 months ago

Hi Patrycja! Thank you so much for your wonderful review! We’re thrilled that you’re impressed with the amazing print quality and solid frame. Your support means a lot to us, and we can’t wait to bring more beautiful pieces to your space in the future!

Posted 6 months ago

“Please with the frame and print, but delivery took a lot longer than expected”

Helpful Report

Posted 7 months ago

Thank you for your review, Lisa! We’re glad to hear that you’re pleased with the frame and print. We sincerely apologize for the longer delivery time and appreciate your patience. If you have any further questions or need assistance, feel free to reach out!

Posted 6 months ago

“Gorgeous print ,love the colours, wonderful addition to the room..”

Helpful Report

Posted 8 months ago

Hi Debbie! We're so glad you love the gorgeous print and colors! It’s fantastic to hear that it’s a wonderful addition to your room. Your kind words truly brighten our day! Thanks for sharing your experience, and we hope to see you again soon for more beautiful art!

Posted 6 months ago

“Very happy with my art work looked just like it did online. Ordering process and delivery all went well.”

Helpful Report

Posted 8 months ago

Hi Claudia! We're thrilled to hear that you're happy with your artwork! It’s always great when things go smoothly from ordering to delivery. Your satisfaction means the world to us, and we can’t wait to see you again for more art in the future! Thanks for your wonderful feedback!

Posted 6 months ago

“Purchased two stretched canvas prints . Whilst happy with the design, I was disappointed that one of the canvases had smudge marks, which wasn't part of the pattern, making it look dirty in one section.”

Helpful Report

Posted 8 months ago

Hi Therese, Sorry to hear you are not happy with your artwork. One of our CS team members has reached out to investigate the matter with you. Please reach out if you have any further questions.

Posted 6 months ago

“I recently purchased 3x prints from Urban Road , and they are just what my walls needed 😍 The quality of the prints and framing are very good. The prints arrived well packed with no damage👍🏻so a big thank you to Urban Road and the courier , given they had to be delivered to the NT 😊 I definitely will be shopping again with Urban Road.”

Urban Road 5 star review on 23rd August 2024

Helpful Report

Posted 8 months ago

Hi Jennifer! Wow love this! Looks amazing and we are so happy to hear you are happy! We appreciate your feedback and please reach out if you need further assistance at all

Posted 6 months ago

“Love these creative cushion, very unique. Disappointed I was unable to use the generous $50 Welcome offer.”

Helpful Report

Posted 8 months ago

Hi Janice, Sorry to hear this. Rest assured your next purchase we would be more than happy to honour the discount for you! Please reach out to our team and we will look after you with this code.

Posted 6 months ago

“Great quality cushions that I didn’t see on the market - nice to have velvet and Boucle texture variation. Muted clay, blush and maroon work as a series that looks plush and high end. I accidentally bought 4 x 60cm square which is actually about a euro size for our sofa. It seemed enormous at the time (it uses a 65cm insert) but the oversized look actually works.”

Urban Road 5 star review on 10th August 2024

Helpful Report

Posted 8 months ago

Thank you for your amazing review! We're so glad to hear that you love the quality and textures of our cushions. The color combinations you mentioned truly elevate any space! It's great to know that the oversized look is working well for your sofa. If you ever need more design inspiration or assistance, please reach out. Enjoy your beautifully plush cushions!

Posted 6 months ago

“Love our two black and white prints. Well constructed and very happy with the product.”

Helpful Report

Posted 8 months ago

Thank you so much for your wonderful review, Joan! We’re thrilled to hear that you love your black and white prints and are happy with the quality. Your satisfaction means everything to us! If you need anything else in the future, just let us know. Enjoy your beautiful prints!

Posted 6 months ago

“Speedy, efficient service and product was fabulous quality”

Helpful Report

Posted 8 months ago

Thank you so much for your fantastic review, Kaye! We’re delighted to hear that you experienced speedy and efficient service and that you’re pleased with the quality of our product. Your support means a lot to us! If you ever need anything else, just let us know. Enjoy your fabulous find!

Posted 6 months ago

“I received the wrong item, and I still haven’t heard anything about details for my correct item to be shipped to me.”

Helpful Report

Posted 8 months ago

Hi There, Thank you for reaching out to us and so sorry to hear of the mix up! I can see our Customer Care team rectified this matter for you urgently. Please reach out of you need any further assistance.

Posted 6 months ago

“I ordered the wrong size , I rang Urban Road and I was able to reorder and get my money back. Great service. The framed print is beautiful.”

Helpful Report

Posted 8 months ago

Thank you for your kind words, Ulrike! We’re thrilled to hear that you had a positive experience with our service and that you’re happy with your beautiful framed print. Your satisfaction means the world to us! If there’s anything else we can assist you with, don’t hesitate to get in touch. Enjoy your new artwork!

Posted 6 months ago

“Efficient service and good quality goods”

Helpful Report

Posted 9 months ago

Thank you for your feedback! We’re pleased to hear that you found our service efficient and our goods of good quality. Your satisfaction is important to us, and we appreciate your support. If there’s anything else you need, feel free to reach out!

Posted 8 months ago

“Love my artwork, just beautiful!”

Helpful Report

Posted 9 months ago

We’re so glad to hear you love your artwork! It’s wonderful to know that it’s bringing beauty to your space. If you have any more feedback or need assistance in the future, we’re here to help. Enjoy your new art!

Posted 8 months ago

“Very happy with the print but I would have liked the option of a slimmer frame. 55mm is very " chunky " especially when hung in a hallway. Also the hanging wire is almost midway down the frame which results in the frame hanging on an angle- further out from the wall at the top of the frame”

Helpful Report

Posted 9 months ago

Thank you for your feedback! We’re glad to hear that you’re very happy with the print. We understand your concern about the frame width and the hanging wire placement. Your suggestions are valuable, and we’ll certainly take them into account as we work to improve our products. If you have any other questions or need further assistance, please let us know.

Posted 8 months ago

“I received my pictures a couple of weeks ago and am thrilled with how they look in my lounge room. They are exactly like viewed on the website which was easy to navigate and order. The delivery timeline was prompt and the pictures were well packed to ensure safe arrival.”

Helpful Report

Posted 9 months ago

Thank you for your detailed review! We’re so pleased to hear that you’re thrilled with how the pictures look in your lounge room and that they matched your expectations from the website. It’s great to know that you found our ordering process easy to navigate and that the delivery was prompt and secure. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance or have more feedback, please don’t hesitate to reach out!

Posted 8 months ago

Urban Road is rated 4.8 based on 613 reviews