Urban Road Reviews

Name: Urban Road
Address: 14 Palings Court, Nerang, Queensland
Rating: 4.77

4.8 Rating 600 Reviews

94 %

of reviewers recommend Urban Road

4.8

Based on 600 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

Visit Website

Email:

info@urbanroad.com.au

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Urban Road 5 star review on 25th October 2024

Kristy T

Urban Road 5 star review on 3rd October 2024

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Urban Road 5 star review on 28th September 2024

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Urban Road 5 star review on 26th September 2024

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Urban Road 5 star review on 25th September 2024

Angela D

122

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality and quick delivery”

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Posted 3 years ago

Thank you so much Iva! -Joanne, UR Team.

Posted 3 years ago

“We absolutely love it.”

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Posted 3 years ago

Thank you so much Wafa! -Joanne, UR Team.

Posted 3 years ago

“Great quality and service. Frame got damaged in freight and they were efficient to respond to my email and replacement.”

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Posted 3 years ago

Thank you so much for your lovely feedback, we are always happy to help! -Joanne, UR Team.

Posted 3 years ago

“I had to buy something under the $650 required trade spend and I rang up and was able to so which I appreciate”

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Posted 3 years ago

“Easy to follow tracking of product”

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Posted 3 years ago

Thank you Carol! -Joanne, UR Team.

Posted 3 years ago

“service was great, delivery was fast. And the framing was beautiful. Unfortunately the colours on the print were faint and not as rich as advertised.”

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Posted 3 years ago

Hi There, So sorry to hear this, we do try our best to give the most accurate representation in the images provided on our website, as this can sometimes be challenging we do offer a change of mind policy should you not be completely satisfied with your Artwork. Please get in touch with us at info@urbanroad.com.au so we can chat more. -Joanne, UR Team.

Posted 3 years ago

“Easy, hassle free transaction with so much to choose from. Our delivery turned up much quicker than expected. We love our aboriginal art… looks absolutely amazing in out wall.”

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Posted 3 years ago

Yay, thanks Rachael! So happy to read this lovely feedback, enjoy your beautiful prints. -Joanne, Ur Team.

Posted 3 years ago

“Great quality, highly recommend Urban Road”

Urban Road 5 star review on 24th August 2021

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Posted 3 years ago

Thank you Melissa, they look stunning! -Joanne, UR Team.

Posted 3 years ago

“Poor delivery service. And lack of service regarding time restraint issues. Over a month to get from QLD to NSW.”

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Posted 3 years ago

Good afternoon, I wanted to reach out to say thank you for passing along your feedback – and to apologise for falling short. I sincerely appreciate you letting us know that your experience with the delivery of your order was not acceptable and we too agree with you that it was not the standard we would expect from our courier networks. As mentioned in our tracking notification email and our subsequent email conversations, there have sadly been quite a lot of delays with couriers in the greater Sydney area which has in turn resulted in your order taking much longer than it should to arrive. This experience is in no way what we intended, and again, we’re really sorry. Whilst we do make every effort to update customers on shipping delays, we will continue to look at new ways we can ensure customers have more frequent updates on these delays when they occur. All that said, I wanted to reiterate how thankful we are that you shared your concerns with us. When you give us this feedback, it helps us build a better experience for our customers, so thank you for helping us in our mission to always be better. Don't hesitate to reach out to us if you have any more questions, comments, or concerns. We’re thankful that you took the time to share your concerns with us and sorry once again. Kindest regards, Urban Road

Posted 3 years ago

“Very happy”

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Posted 3 years ago

Glad to hear it Kaylene! -Joanne, Ur Team.

Posted 3 years ago

“Art purchase made easy. Lots of choice in artworks, price bracket, subject matter. Art delivered very quickly and wrapped immaculately to prevent damage. Would highly recommend.”

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Posted 3 years ago

Thank you SO much Jane! Enjoy your artwork. -Joanne, Ur Team.

Posted 3 years ago

“I am a very happy customer! My prints arrived safely and promptly. I ordered two photographic prints, and I will be ordering a third one to complete the look I want for the wall.”

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Posted 3 years ago

“Gorgeous print, dispatched quickly and well packaged, very pleased with it. Was quite concerned after reading reviews about the courier company, but although they left the package in full view of the street rather than at the front door, very happy that it arrived safely.”

Urban Road 5 star review on 15th August 2021

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Posted 3 years ago

“Prompt service”

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Posted 3 years ago

“great service, speedy delivery and artworks are fantastic!”

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Posted 3 years ago

“Great customer service, quick to respond and a beautiful end result on my wall!”

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Posted 3 years ago

“Easy to order. Nice product and delivery good.”

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Posted 3 years ago

“Highly recommended. Prompt delivery, reasonably priced. Received call after few days checking if I was happy with the product. Excellent customer service”

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Posted 3 years ago

“Very friendly and quick responses.”

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Posted 3 years ago

“Always please with my purchases from Urban Road.”

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Posted 3 years ago

Urban Road is rated 4.8 based on 600 reviews