Urban Road Reviews

Name: Urban Road
Address: 14 Palings Court, Nerang, Queensland
Rating: 4.77

4.8 Rating 613 Reviews

94 %

of reviewers recommend Urban Road

4.8

Based on 613 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

Visit Website

Email:

info@urbanroad.com.au

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Urban Road 5 star review on 18th April 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are very happy with our cushions and pictures. The quality if fantastic and the communication and delivery process was smooth.”

Helpful Report

Posted 1 year ago

Hi Sharon, Thank you for your wonderful feedback! We're thrilled to hear that you are very happy with our cushions and pictures. Ensuring fantastic quality and a smooth communication and delivery process are our priorities. If you ever need anything else or have further feedback, please don't hesitate to reach out.

Posted 1 year ago

“The mirror I bought was absolutely exquisite. However, there was no fixture / fitting on the back of the mirror to help me put it on the wall. So it is just sitting on the floor at home until I figure out what to do.”

Helpful Report

Posted 1 year ago

Hi Kristy, Thank you for your feedback and sorry to hear of this. Our customer care team will be in touch shortly to discuss and rectify this for you urgently. For any order issues or enquiries please reach out to our team at info@urbanroad.com.au and we are happy to rectify for you.

Posted 1 year ago

“One of our prints had a slightly damaged frame. It did not happen during delivery as it had been patched. I still love the prints but I emailed Urban Road with a photo of the damage and have had no reply. This was very disappointing.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear you have not had a response from our team. We have looked at our email history and do not seem to have an email for this order. Our Customer service team have emailed you to rectify urgently.

Posted 1 year ago

“Great customer service and quick delivery. Recommend”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating! We're proud to offer great customer service and quick delivery, and it's always encouraging to hear from satisfied customers like you. We really appreciate it!

Posted 1 year ago

“Great service and prompt delivery are always guaranteed with Urban Road. Thanks for the great quality artwork and your amazing service!”

Helpful Report

Posted 1 year ago

Thank you for your fantastic 5-star rating of Urban Road! We pride ourselves on providing great service and prompt delivery, so we're thrilled you've had such a positive experience. We are grateful for your loyalty and thank you for your kind words about the quality of our artwork and service.

Posted 1 year ago

“I have bought some beautiful pieces from Urban Road and would recommend this store ⭐️”

Helpful Report

Posted 1 year ago

Thank you for the 5 star rating, Alexandra! I'm pleased to hear that you've had a positive experience with Urban Road. I have bought some beautiful pieces from Urban Road and would recommend this store ⭐️ Thanks again for taking the time to leave such a glowing review.

Posted 1 year ago

“Good Service!”

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Posted 1 year ago

Thank you for your 4 star rating of Urban Road! We are glad you enjoyed our good service!

Posted 1 year ago

“Beautiful products that are even better than pictured on the website.”

Helpful Report

Posted 1 year ago

Thank you Jessica for your 5-star rating of Urban Road! We are so glad you love our beautiful products that are even better than pictured on the website. We really appreciate your loyalty and for taking the time to leave us this review!

Posted 1 year ago

“My wallpaper samples were well packaged and good quality.”

Helpful Report

Posted 1 year ago

Thank you so much for your 4 star rating, Susan! I'm glad to hear you liked how your wallpaper samples were packaged and the good quality they were in. It means a lot to me!

Posted 1 year ago

“Wonderful products, and great customer service. My art work was even better than I expected and the chair was beautiful and very high quality. Highly recommend Urban Road. Will be purchasing lots from them.”

Helpful Report

Posted 1 year ago

Thank you so much, Lee, for the kind words and your 4 star rating of Urban Road! We are honored to know we have been able to provide you with great products, and even better customer service! We are so grateful for your loyal patronage and look forward to seeing you around Urban Road again soon!

Posted 1 year ago

“Great system and service.”

Helpful Report

Posted 1 year ago

Thank you so much, Beichen, for taking the time to give us a 5-star rating! We really appreciate your loyalty and recognition of our great system and service. We thank you for your valuable feedback!

Posted 1 year ago

“Artwork and framing fantastic. My client loves it.”

Helpful Report

Posted 1 year ago

Wow, thank you Vicki for giving us 4 stars! We are so glad that you and your client enjoyed our Artwork and framing - it was fantastic! We really appreciate your loyalty and patronage. Thanks again!

Posted 1 year ago

“Amazing service, beautiful products”

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Posted 1 year ago

Thank you so much for your 5 star rating of Urban Road, Vicki-Lyn! We are so glad to hear that you've been enjoying our amazing service and beautiful products. Your loyalty to our business is greatly appreciated!

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

Thank you so much, Deb, for taking the time to leave us a 5-star rating! We appreciate your loyalty and it means a lot to have great feedback about our great service. Thank you for being such a loyal customer!

Posted 1 year ago

“Love the 4 prints that I have purchased from Urban Road. We get so many compliments from family and friends about the uniqueness of them. They are a real talking point..”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Urban Road! We are so pleased to learn that you have been enjoying the prints you have purchased and that they have been bringing you and your friends so much joy. We are so thankful for your kind words and your loyal support.

Posted 1 year ago

“I am absolutely thrilled with my recent purchases, just shifting into our new home and can’t wait to hang them.”

Helpful Report

Posted 1 year ago

Thank you so much Lee-Anne for your wonderful 5 star rating of Urban Road! I am absolutely thrilled with my recent purchases, just shifting into our new home and can't wait to hang them. It's great to hear that you had an enjoyable shopping experience with us.

Posted 1 year ago

“Excellent service, quick to respond to queries, helped with art pairings & a quick turn around for delivery. I have a very happy client.”

Helpful Report

Posted 1 year ago

Thank you so much, Katheryn, for your 5 star rating! We are delighted to hear that you had a great experience with us. We strive to provide excellent service, quick responsiveness to queries, helpful art parings, and speedy delivery — we're glad to hear that you and your client are happy with the result. Thank you for your kind feedback!

Posted 1 year ago

“Lovely product, happy so far, will be delighted once we sell it all. Cheers trish”

Helpful Report

Posted 1 year ago

Thanks so much for your 5 star rating of Urban Road, Trish! We're so pleased to hear that you have been thrilled with our products and appreciate you being a loyal customer. Cheers!

Posted 1 year ago

“Absolutely fabulous product and as described. I was thrilled. The service and communication A1 excellent. Thank you so much. Highly recommend”

Helpful Report

Posted 1 year ago

Thank you so much Zelma, for your five star review of our Urban Road product! We are so pleased to hear that you found the product to be absolutely fabulous and as described. We are thrilled that you had a great experience with our service and communication and highly recommend us. Thank you again for your wonderful review!

Posted 1 year ago

“Service was great”

Helpful Report

Posted 1 year ago

Thank you Debra for your 5 star rating and your kind words. We appreciate your loyalty and are so pleased that you had an exceptional experience with our service. Thank you for being a part of our Urban Road family.

Posted 1 year ago

Urban Road is rated 4.8 based on 613 reviews