Urban Road Reviews

Name: Urban Road
Address: 14 Palings Court, Nerang, Queensland
Rating: 4.77

4.8 Rating 613 Reviews

94 %

of reviewers recommend Urban Road

4.8

Based on 613 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

Visit Website

Email:

info@urbanroad.com.au

Write Your review

Tell us how Urban Road made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Urban Road 5 star review on 18th April 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic product and great customer service”

Helpful Report

Posted 2 years ago

Hi Mirna, Thank you for your feedback! We are so glad to hear!

Posted 2 years ago

“The artwork arrived on time and came carefully packaged. I was impressed with the quality of the print, and the size fits perfectly into an existing picture frame that I had. The customer service was outstanding. I would recommend them and wouldn't hesitate to use them again.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind feedback! We are so happy to hear you are loving your new artwork. Glad we could assist.

Posted 2 years ago

“Great service, website and process all great. Very happy with qaulity of print. Packaging for delivery was excellent, without any damage.”

Helpful Report

Posted 2 years ago

Hi Craig, Thank you for your kind feedback! We are glad to hear you are happy with your new artwork!

Posted 2 years ago

“excellent response to emails. Quality is good and fair for the price you pay. Asked invoice without the cost ad I was listened.”

Helpful Report

Posted 2 years ago

Hi Daniele, Thank you for your feedback. We are so glad to hear.

Posted 2 years ago

“The art I purchased is just beautiful. I purchased it on behalf of a woman I support who has a disability. She is moving to a new home and we wanted to have a piece of art the reflected her heritage and culture. She was also born on Wiradjuri land, so the Bila piece was just perfect. Please pass on our thanks to the artist Amanda Hinkelmann, and let her know her artistry and talent is both admired and appreciated. Thankyou.”

Urban Road 5 star review on 19th March 2023

Helpful Report

Posted 2 years ago

Thank you so much for your feedback! We are so happy to hear you love it! It looks great!

Posted 2 years ago

“Overall a good experience. I'm very pleased with the piece of art that I purchased.”

Helpful Report

Posted 2 years ago

Hi John, Thank you for your feedback! We are so happy to hear you are loving your artwork.

Posted 2 years ago

“pleasure to do business with them. Good quality and arrived in good time.”

Helpful Report

Posted 2 years ago

Hi Patricia, Thank you so much for your feedback!

Posted 2 years ago

“Easy to use website, great ordering process, amazing quality, wide range of products, fantastic prices and incentives for wholesalers and above and beyond service from Lara. 10/10, what more can you ask for?!”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback Jannah. We will be sure to pass this on to Lara!

Posted 2 years ago

“Ordered a set of three cushions and they turned up quickly. However one of the zippers was not working properly. It was pickup and a new one delivered within days the service was outstanding. A very happy customer. Kim”

Helpful Report

Posted 2 years ago

Thank you for your feedback Kim. So glad we could sort this promptly for you!

Posted 2 years ago

“Excellent quality artwork and service!”

Helpful Report

Posted 2 years ago

“Great quality and variety art work, have never been dissapointed, exceptional customer service.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Nellina! We are so happy to hear!

Posted 2 years ago

“Good customer service, very keen to help answer my questions, you need to reevaluate the courier company you are using. My canvas was delivered to somebody else.”

Helpful Report

Posted 2 years ago

“Very happy with service at Urban Road. Original item was faulty and the replacement process was faultless. Thank you”

Helpful Report

Posted 2 years ago

Thank you for your feedback Samantha, happy to assist you and glad we could resolve this for you!

Posted 2 years ago

“Excellent quality, great customer service, and quick delivery.”

Helpful Report

Posted 2 years ago

“Love my new vase and very quick delivery”

Urban Road 5 star review on 19th February 2023

Helpful Report

Posted 2 years ago

Thank you Samantha - looks stunning!

Posted 2 years ago

“My clients were beyond happy with all the artwork they purchased. They loved every one. Service was also great as usual”

Helpful Report

Posted 2 years ago

“Waited close to 3 weeks for my order, with no update or contact. I had to phone to chase up. Then when finally came to deliver, the driver put my order 2 doors down at the wrong address. Happy with the quality of my artwork though.”

Helpful Report

Posted 2 years ago

“My print is stunning and looks exactly as I seen it online”

Urban Road 5 star review on 16th February 2023

Helpful Report

Posted 2 years ago

“Print I received very quickly and the quality was beyond all of my expectations!!”

Helpful Report

Posted 2 years ago

“Love my purchases Received promptly during peak Xmas period Items well packaged and every bit as beautiful as I’d hoped. Online chat staff extremely helpful”

Helpful Report

Posted 2 years ago

Urban Road is rated 4.8 based on 613 reviews