Urban Road Reviews

Name: Urban Road
Address: 14 Palings Court, Nerang, Queensland
Rating: 4.77

4.8 Rating 603 Reviews

94 %

of reviewers recommend Urban Road

4.8

Based on 603 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

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Email:

info@urbanroad.com.au

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Urban Road 5 star review on 2nd December 2024

Hannah &

Urban Road 5 star review on 25th October 2024

Kristy T

Urban Road 5 star review on 3rd October 2024

Gina M

Urban Road 5 star review on 28th September 2024

Bec M

Urban Road 5 star review on 26th September 2024

Danika S

123

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered within a reasonable time frame. Print looks beautiful but poor quality for the price. Not glass in frame and back held on with brown masking tape.”

Helpful Report

Posted 17 hours ago

We’re glad to hear that you find the print beautiful, and we appreciate your feedback. We want to reassure our customers that every detail in our framing process is chosen with care and intention. Rather than traditional glass, we use museum-grade plexiglass, which is not only crystal clear but also significantly lighter and more durable. This makes it easier to hang without requiring heavy-duty wall mounts and reduces the risk of breakage during shipping, ensuring your artwork arrives safely. As for the brown framing tape, this is a standard industry choice used to seal frames and protect the artwork professionally. It ensures a secure finish while maintaining the integrity of the piece over time. We always strive for transparency in our product descriptions and will take your feedback into consideration. We truly appreciate your thoughts and are always looking for ways to improve our customers' experience.

Posted 17 hours ago

“Please with the frame and print, but delivery took a lot longer than expected”

Helpful Report

Posted 6 months ago

Thank you for your review, Lisa! We’re glad to hear that you’re pleased with the frame and print. We sincerely apologize for the longer delivery time and appreciate your patience. If you have any further questions or need assistance, feel free to reach out!

Posted 4 months ago

“Purchased two stretched canvas prints . Whilst happy with the design, I was disappointed that one of the canvases had smudge marks, which wasn't part of the pattern, making it look dirty in one section.”

Helpful Report

Posted 6 months ago

Hi Therese, Sorry to hear you are not happy with your artwork. One of our CS team members has reached out to investigate the matter with you. Please reach out if you have any further questions.

Posted 4 months ago

“The product looks great and is good quality, however I had to trim around a black dotted line to get the exact size I needed. Seems odd I had to do that considering I paid for the A1 size I needed. It should have come in the exact size I paid for.”

Helpful Report

Posted 9 months ago

Hi Kaitlyn, Thank you for your feedback and I am so sorry to hear this. We would have loved to have helped further however our team have checked our emails and are not able to see any emails from you regarding this matter. Please know this is not how we want our customers to receive their artwork and please reach out in the future should you have any issues and our team would be more than happy to help. It looks great!!

Posted 7 months ago

“Print arrived buckled and has line creases in it. Given the cost of the print I would expect it to be packaged better to avoid an issue such as this.”

Helpful Report

Posted 10 months ago

So sorry to hear this! It sounds like this has been damaged in transit. Our customer service team will reach out to you promptly.

Posted 9 months ago

“Service was great but not overly happy with final product.”

Helpful Report

Posted 10 months ago

“I have ordered a print, which can’t be framed without an additional expense of using a mat board around it as the print is too close to the edge of the paper. I have contacted Urban road for a feedback and all the response I received was asking why I used an external framer instead of ordering it already framed.”

Helpful Report

Posted 11 months ago

Thank you for sharing your feedback with us. We've noticed that our customer care team is currently in communication with you regarding your order to ensure we find a suitable resolution. Upon reviewing our initial response to you, it appears that our inquiry may have been misunderstood as seeking feedback solely for our own knowledge. We sincerely apologise if this was the case and for any confusion it may have caused. Your satisfaction is our top priority, and we genuinely appreciate the opportunity to address any concerns you may have. Thank you for taking the time to share your feedback with us, and please rest assured that we are committed to providing you with the best possible service experience.

Posted 11 months ago

“Part of the matt had an 3cm scuff on the inside were they cut around the print, considering how much I paid and how long it took to arrive wasn't the best, since this was my first order I cannot understand how this was sent out in the first place and wasn't checked before it went out I expected much better since they had so many glowing reviews this is why I chose them in the first place, other than that it was framed quite well, but not to sure if I would purchase from them again in the future.”

Helpful Report

Posted 1 year ago

Hi Mark, We appreciate you sharing your feedback, and we're genuinely sorry for the inconvenience you experienced with your order. This is not the standard we aim to uphold. We'll be reaching out to you shortly to address the issue and ensure we make it right. Your satisfaction is our priority, and we value the opportunity to resolve this for you.

Posted 1 year ago

“Unfortunately, the item was damaged when it arrived (cracked frame) so my client was not impressed. The staff got back to my email discussing this very quickly and gave me a few ways the mishap could be rectified. The client was happy with the option given.”

Helpful Report

Posted 1 year ago

Hi Kate, We apologize for the damaged frame, and we appreciate your prompt communication. It's great to hear the client was satisfied with the resolution that was given. If you need any further assistance, feel free to reach out.

Posted 1 year ago

“The mirror I bought was absolutely exquisite. However, there was no fixture / fitting on the back of the mirror to help me put it on the wall. So it is just sitting on the floor at home until I figure out what to do.”

Helpful Report

Posted 1 year ago

Hi Kristy, Thank you for your feedback and sorry to hear of this. Our customer care team will be in touch shortly to discuss and rectify this for you urgently. For any order issues or enquiries please reach out to our team at info@urbanroad.com.au and we are happy to rectify for you.

Posted 1 year ago

“The frame and print was beautiful, no issues with delivery. The reason for middle ground rating was for the full RRP I would have expected a glass frame, not plastic. For this reason I returned the product to Myer for full refund.”

Helpful Report

Posted 1 year ago

“The joining work on the framework was a little scuffed and I had to touch them up with a black pen.”

Helpful Report

Posted 1 year ago

“Waited close to 3 weeks for my order, with no update or contact. I had to phone to chase up. Then when finally came to deliver, the driver put my order 2 doors down at the wrong address. Happy with the quality of my artwork though.”

Helpful Report

Posted 2 years ago

“Products looked good 'online' however I have yet to receive my 2 prints so perhaps you could resend this 'Review notice' at the end of January 2023, hopefully they will have surfaced by then. Regards Ray Middleton 0400 230 370”

Helpful Report

Posted 2 years ago

“service was great, delivery was fast. And the framing was beautiful. Unfortunately the colours on the print were faint and not as rich as advertised.”

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Posted 3 years ago

Hi There, So sorry to hear this, we do try our best to give the most accurate representation in the images provided on our website, as this can sometimes be challenging we do offer a change of mind policy should you not be completely satisfied with your Artwork. Please get in touch with us at info@urbanroad.com.au so we can chat more. -Joanne, UR Team.

Posted 3 years ago

“Whilst the actual artwork is good, it was left by our front door with no attempt made to ring the bell. Also, the hanging wire was attached on the wrong end (to hang the art work upside down).”

Helpful Report

Posted 3 years ago

Thank you so much for your review - We value your feedback so much as it helps us to provide a better experience and product to all customers. As per our email conversation we have now processed the partial refund for you and we are so very sorry again for the issues with your order.