Urban Road Reviews

Name: Urban Road
Address: 14 Palings Court, Nerang, Queensland
Rating: 4.77

4.8 Rating 603 Reviews

94 %

of reviewers recommend Urban Road

4.8

Based on 603 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

Visit Website

Email:

info@urbanroad.com.au

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Urban Road 5 star review on 2nd December 2024

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123

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely gorgeous prints exactly what I needed for my space. I would have given 5 stars, except there was a tiny dent in the canvas, but I could clearly see that happened during transit due to a small hole in the box. Honestly though only I would notice it, it’s that small and I’m sure it’ll come out in time. Service was fantastic and I will definitely be buying more from Urban Road in the future.”

Helpful Report

Posted 4 months ago

Hi Melanie! Thank you for taking the time to leave us such a lovely review! We’re so happy to hear that you found the perfect prints for your space. We apologize for the tiny dent during transit—though it's great to know it won’t affect your enjoyment of the artwork. It’s lovely to hear that our service met your expectations, and we look forward to having you back for your next purchase! Thank you for your support!

Posted 4 months ago

“Delivery was messed up, otherwise no problems.”

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Posted 5 months ago

Hi Keith! Thank you for your review and feedback! We’re sorry to hear that there was an issue with the delivery, but we’re glad to know everything else went smoothly. Your satisfaction matters a lot to us, and we appreciate your understanding. We hope to have the opportunity to serve you better next time!

Posted 4 months ago

“Very happy with the print but I would have liked the option of a slimmer frame. 55mm is very " chunky " especially when hung in a hallway. Also the hanging wire is almost midway down the frame which results in the frame hanging on an angle- further out from the wall at the top of the frame”

Helpful Report

Posted 7 months ago

Thank you for your feedback! We’re glad to hear that you’re very happy with the print. We understand your concern about the frame width and the hanging wire placement. Your suggestions are valuable, and we’ll certainly take them into account as we work to improve our products. If you have any other questions or need further assistance, please let us know.

Posted 7 months ago

“Delay in receiving the product but other than that we love the wall mural.”

Helpful Report

Posted 7 months ago

Thank you for your feedback! We’re thrilled to hear that you love the wall mural. We apologize for the delay in receiving the product and appreciate your understanding. If you have any other concerns or need further assistance, please don’t hesitate to reach out.

Posted 7 months ago

“We have been very happy with the quality of the 3 pictures we have purchased from Urban Road. We have purchased a 4th picture that has not been delivered and we have had no explanation as to what the hold up is, so that is very frustrating.”

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Posted 9 months ago

I'm thrilled to hear you've been happy with the quality of your pictures. However, I'm sorry to hear about the delay with your fourth purchase. We appreciate your patience and understanding.

Posted 7 months ago

“I was very pleased with the artwork I chose. The service I received from Urban Road was very good and although the delivery took longer than I anticipated (but wasn't an issue) I was kept informed via tracking. The artwork arrived in good condition and was easy to put up on the wall.”

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Posted 10 months ago

“Arrived within disclosed timeframe and was well packaged and great quality.”

Helpful Report

Posted 1 year ago

We're delighted to hear that your order arrived within the disclosed timeframe, and you found it well packaged with great quality. Thank you for sharing your positive experience! If you have any more feedback or if there's anything else we can assist you with, feel free to reach out. Enjoy your purchase!

Posted 1 year ago

“The art work and frame are great, the hanging mechanism could be improved.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're glad to hear that you love the artwork and frame. Your input about the hanging mechanism is valuable, and we'll certainly take it into consideration for future improvements. If you have any further comments or if there's anything else we can assist you with, feel free to reach out. Enjoy your art!

Posted 1 year ago

“Nice piece, however I can’t give it 5 stars as the delivery took some time and the print lacks vibrancy, fairly dull compared to the website.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologise for any inconvenience regarding the delivery time and the perceived lack of vibrancy in the print compared to the website. We appreciate your honest input, and we'll certainly take this into consideration for improvement. If there's anything specific you'd like assistance with or if you have additional comments, feel free to let us know. We value your opinion and aim to enhance your overall experience.

Posted 1 year ago

“Good variety of artwork to choose from. Safely packaged so not damaged during transit.”

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Posted 1 year ago

We're pleased to hear that you found a good variety of artwork to choose from and that the items were safely packaged to prevent damage during transit. Your satisfaction is important to us, and we appreciate your positive feedback.Thank you for choosing our products! 😊

Posted 1 year ago

“The service was good.Easy to deal with.A problem arose with the delivery partners but was solved fairly easily.Any emails I sent were quickly dealt with.The print was a Christmas gift got my daughter and she is very pleased with it”

Helpful Report

Posted 1 year ago

We're pleased to hear that you had a positive experience with our service and that any issues with the delivery partners were resolved easily. It's great to know that your daughter is very pleased with the Christmas gift. If you ever have more feedback or if there's anything else we can assist you with, feel free to reach out. Thank you for choosing our product, and we appreciate your support! 😊

Posted 1 year ago

“Good Service!”

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Posted 1 year ago

Thank you for your 4 star rating of Urban Road! We are glad you enjoyed our good service!

Posted 1 year ago

“My wallpaper samples were well packaged and good quality.”

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Posted 1 year ago

Thank you so much for your 4 star rating, Susan! I'm glad to hear you liked how your wallpaper samples were packaged and the good quality they were in. It means a lot to me!

Posted 1 year ago

“Wonderful products, and great customer service. My art work was even better than I expected and the chair was beautiful and very high quality. Highly recommend Urban Road. Will be purchasing lots from them.”

Helpful Report

Posted 1 year ago

Thank you so much, Lee, for the kind words and your 4 star rating of Urban Road! We are honored to know we have been able to provide you with great products, and even better customer service! We are so grateful for your loyal patronage and look forward to seeing you around Urban Road again soon!

Posted 1 year ago

“Artwork and framing fantastic. My client loves it.”

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Posted 1 year ago

Wow, thank you Vicki for giving us 4 stars! We are so glad that you and your client enjoyed our Artwork and framing - it was fantastic! We really appreciate your loyalty and patronage. Thanks again!

Posted 1 year ago

“Love the products purchased but disappointed if you put must sign for the package the courier still leaves the items at the door even if you’re not home”

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Posted 1 year ago

Hi Jacqueline, Thank you for your feedback and we are so happy to hear you love your new purchase.

Posted 1 year ago

“Quick service”

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Posted 1 year ago

Hi Zina, We are glad to hear! Thank you!

Posted 1 year ago

“Good customer service, very keen to help answer my questions, you need to reevaluate the courier company you are using. My canvas was delivered to somebody else.”