US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The color I picked didn’t look good for my skin tone so I gave to my daughter and she looks fabulous!”

Helpful Report

Posted 5 years ago

“Good customer service so far but not happy with one of the products I received.”

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Posted 5 years ago

“Absolutely love the products. Only downfall was how long it took to ship and recieve it.”

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Posted 5 years ago

“I love the product my only complaint is the cost is on the higher end and with that I would appreciate if the bottles were full so I can feel like I got my money's worth. Also I got storm and it was difficult to wash off. I love the shade though.”

Helpful Report

Posted 5 years ago

“I would have rated Very Good (5 stars) if I had not received the frustrating and disappointing overall experience. I placed my order and waited excitedly, but 10 days went by and I hadn't received an email with any kind if follow up nor had my order been processed. I sent several messages and didnt hear anything back for 2 or 3 days. When I was responded to I was informed that one of my ordered purchases was now sold out so they put my entire order on hold and planned to keep it on hold until it came back in stock...... without any communication with me. They replaced the now sold out color with a different one and I finally got my purchase just shy of three weeks after I ordered it. The products are amazing and i will absolutely continue to use and even tell all my friends and family to buy these products because they are that amazing, but very upset how there was no communication and the frustration the experience caused.”

Helpful Report

Posted 5 years ago

“Wonderwand is my favorite mascara of all time. When I ordered it in the last restock and paid I was then told the website oversold and I wasn’t able to get the mascara. I was sent a coupon by your cs team for 50% off which I happily used. I just wish the stock was replenished more often.”

Helpful Report

Posted 5 years ago

“I loved how quickly my order arrived after it was placed. I also loved the sample highlighter that was included in my package. I have only tried one of my Glitter Flips. The only thing that prevented me from a five star review was the fact the Glitter Flip I did try cracked and flakes off after a few hours. I used a lip scrub before I applied, and I was leaving work and checked myself in the mirror, and it was cracked and patchy. I love the color, and how it sparkles once you press your lips together. I’m going to try to moisturize my lips next time to see if that help. But overall, four stars.”

Helpful Report

Posted 5 years ago

“Beautiful makeup, long wear & easy to us. The bronzer worked very well, the long wear lipstick (I purchased red with & without sparkles) worked well, once it dried it stayed in place. Perfect popping colors that looked great all day & night. Completely happy with the purchase overall, if I could change anything, it's the shipping. Shipping takes FOREVER (2weeks) to get to USA. I almost forgot I purchased it by the time it arrived.”

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Posted 5 years ago

“Really love the glitter flips!! And they came really fast!”

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Posted 5 years ago

“Easy checkout and delivery was quick.”

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Posted 5 years ago

“I love the glitter flip lipstick. I ordered 4 with the bogo and loved it so much I bought 4 more! I just wish the deep purple and the iconic black were in stock when I placed the second order. Hopefully they r both back In stock soon so I can order them as well”

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Posted 5 years ago

“I love, love, love these! The coverage is great and the glitter is beautiful. Yes, it can be drying to the lips but what matte lipstick doesn’t?”

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Posted 5 years ago

“Love Jessica Rabbit”

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Posted 5 years ago

“Loved the glitter flip lip stick just used it in one of my photo shoots!”

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Posted 5 years ago

“Super fast shipping!”

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Posted 5 years ago

“I ordered 2 of the glitter flip lip gloss. Delivery was super fast!! I got my order in 3 days. I love it! It stayed on all day, and I actually forgot i had it on because I didn’t feel it at all. The only drawback is that it is very drying. My lips were chapped the next day. Other than that, it’s exactly what i was hoping for. And the glitter is the best part! I’m definitely going to order more colors. Oh and it came off pretty easy with my regular makeup remover.”

Helpful Report

Posted 5 years ago

“I was so excited to get my Jessica Rabbit collection. The artwork on the outer packaging was amazing. Until you open it and the inner liner where the pallets sit is bent and torn. I was planning on displaying it on my vanity in the box. But that cant happen I wish the pakagers had taken better care on a $99.00 limited edition. ☹️”

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Posted 5 years ago

“I was expecting a bit more glitter than what is in the gloss. Also, the colors shown online are a bit darker than the actual product but overall it's a good product.”

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Posted 5 years ago

“Formula is light weight and doesn’t come off as easily as some others; however, colors were nothing like what was shown or anticipated. Pretty, but way off from what I ordered.”

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Posted 5 years ago

“Fast service”

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Posted 5 years ago

US Ciate London is rated 4.1 based on 3,078 reviews