US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products are great, however I wrote an email to customer service about my orders and never heard back which is very disappointing.”

Helpful Report

Posted 5 years ago

“Love my new lipstick!!!”

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Posted 5 years ago

“I love the Glitter Flip lip colors and your customer service is amazing.”

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Posted 5 years ago

“Love the makeup products I have purchased. Fast shipping and nice quality.”

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Posted 5 years ago

“I loved the lipsticks. Would definitely buy more”

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Posted 5 years ago

“The glitter flip lip stick is AMAZING! Stays on for hours and no sticky feeling!! Super light and comfortable. I’m weird about my lips!”

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Posted 5 years ago

“LOVE Ciaté liquid lip products. I was introduced to the brand through an Ipsy bag and now I’m a loyal fan. The glitter flip Iconic shade is my new favorite!”

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Posted 5 years ago

“The products are beautiful, need to take better care when mailing them though.”

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Posted 5 years ago

“I ordered the new Jessica Rabbit eye shadow palette and highlighter. This is the best quality makeup I think I’ve ever bought. The eyeshadow is so buildable, with very little fallout, and the colors are gorgeous. This is also my new favorite highlighter. It has the perfect glow. This collection introduced me to the brand and it will be my new go-to.”

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Posted 5 years ago

“Very quick shipping, and excellent packaging!”

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Posted 5 years ago

“Great makeup pallet and nice lipstick lipgloss but I choose the one wrong color”

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Posted 5 years ago

“They answer quickly and make things right immediately! I did receive my Jessica Rabbit highlighter and it was BEAUTIFUL but I’m waiting for my lipsticks but they were nice enough to send it to me again and I’m patiently waiting. :)”

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Posted 5 years ago

“Great company I have had no issues ordering from them”

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Posted 5 years ago

“Delivered super quick! Very pleased”

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Posted 5 years ago

“I dont like how the colors dont stay true to the original color. For example, I love how whisper looks when I apply it. After an hour its a different darker color that doesn't look like anything I put on earlier. Still trying to find a shade to fall on love with. I would like to try chaos but afraid to drop another 20 bucks on a shade I am not going to love.”

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Posted 5 years ago

“Outstanding customer service. One of my items arrived damaged, clearly through no fault of the company. The items were packaged very nicely so it must have been mishandled in transit. Once I get the company know they got back to me right away and let me know they would be sending a replacement as soon as possible. I am very happy with my purchases as well. Love the way the products look and feel!”

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Posted 5 years ago

“Perfect and quick shipping”

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Posted 5 years ago

“I am SO disappointed in my recent purchase. The Jessica palette. I was so excited, because I love Jessica rabbit and the colors looked right up my alley. But the quality is SO POOR! the packaging is pretty but the shadows themselves are virtually useless. The mattes disappear with any blending. The shimmers are sealing as I dip my brush in FOR THE FIRST USE and the glittery metallics have ZERO payoff but are weird and fluffy and virtually falling out of the pan when I touch them with my brush. I want my money back. So disappointed.”

Helpful Report

Posted 5 years ago

“Loved the color! Went on pretty smooth.. just small note can be a tad messy when removing because of the glitter. The glitter got all over my chin and outsides of the lip area. But with a extra makeup remove wipe it comes right off.”

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Posted 5 years ago

“Very nice shipping package and great product”

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Posted 5 years ago

US Ciate London is rated 4.1 based on 3,078 reviews