US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love love LOVE these polishes! Beautiful and dry quickly. Will definitely buy from them again.”

Helpful Report

Posted 6 years ago

“The shipping was quick and the lipstick is amazing! It stays put all day and the color is gorgeous. I love this product!”

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Posted 6 years ago

“I was very impressed with how quickly I got my order and the care in packaging.”

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Posted 6 years ago

“The quality of these nail polishes is amazing! They lay flat and two coats develop a beautiful color. Very satisfied!”

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Posted 6 years ago

“It shimmers as promised, but the wand applicator is not neatly shaped, therefore making a thick, clumpy mess when applying. It's a bit disappointing.”

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Posted 6 years ago

“I love the colors n quick shipping, very happy with my purchase, thank you”

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Posted 6 years ago

“Great products! Love the glitter flips and even got one for free! The magic put potion is also amazing! I was very pleased with the extremely fast shipping especially during the holiday season. I will buy from again and highly recommend.”

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Posted 6 years ago

“I tried to contact customer support, got no reply. Didn't even get my package. Will never use your brand again.”

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Posted 6 years ago

“Prompt delivery during the holiday season! Thank u!”

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Posted 6 years ago

“Didn't like this product at all.Bought the glitter flip in whisper and it's so dark and hardly any glitter. It will be going back. The color on the model doesn't look anything like it does on.”

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Posted 6 years ago

“Fast shipping. Purchase went through easily.”

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Posted 6 years ago

“Ciate London is one of the premiere brands out there today. The quality of the make up is outstanding. You will never be disappointed. I love my Glitter Storm Eyeshadow Palette.”

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Posted 6 years ago

“Fast shipping, even with the holidays. I ordered nail polish & it was very well wrapped. The colors of the nail polish are so unique, & so far they are super long lasting & I am not easy on my nails.”

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Posted 6 years ago

“My overall experience with Ciate is fantastic, However I recieved the wrong make up set and am just waiting to hear back. So, as for right now I'm giving a review of just acceptable until I hear back and see how things get handled. I know their closed for the Christmas holiday as they should be.”

Helpful Report

Posted 6 years ago

“My order is missing 2 of the Burnt Bundles & I have sent 3 emails trying to get the situation taken care of with NO response from Ciaté. Customer Service is horrible with this company and NO phone number to call to speak to a human. Buyers beware!!!”

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Posted 6 years ago

“Have not received package”

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Posted 6 years ago

“I love how it feel on my lips! Beautiful color too and I also love how it goes from Matte to shimmer by rubbing your lips together.”

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Posted 6 years ago

“I was totally shocked that the glitter flip actually works! The colors are beautiful and fun, and I’ve been wearing a different one everyday! They are too pretty to just save them for a special occasion. My only complaint is I wish it didn’t wipe off so easily. By the time I’m halfway through a meal it’s pretty much gone. Overall I’m really happy with it.”

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Posted 6 years ago

“Wife’s favorite highlighter!!”

Helpful Report

Posted 6 years ago

“I order three items on 11/23/18 and it took nearly three weeks to get shipped and delivered to me. I had to reach out three different times to get a response on when my items would ship. And still, I got no answer as to why it took so long for my items to ship. I did get an apology, which was nice, but the customer service was lacking. I really love Ciate products and was happy to order more, I just wish I would have received better customer service.”

Helpful Report

Posted 6 years ago

US Ciate London is rated 4.1 based on 3,078 reviews