US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven't received my order. Very disappointed”

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Posted 3 years ago

“I excited to receive my package in such a timely manner, however I was missing one of my products I emailed you and hope we can resolve this issue and send me the product that I’m lacking Piggy Power lipstick. Regards Priscilla”

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Posted 3 years ago

“I have not received my items can u please check on this”

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Posted 3 years ago

“Hi I have ordered from this company and I haven't received any of my packages or my any feedback from them letting me know that there is returning my money to my card so this would happen to me with this company it's really to get a live representative and to speak to them I will never order from this website again”

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Posted 3 years ago

“Though I placed my order on Jan. 31st, I still have not received my product.”

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Posted 3 years ago

“I have been ordering the wonderwand mascara for a long time. This order is not the same. Instead of silver, the tube is rose gold, and the mascara is not as good. I would like a refund or the correct product sent please.”

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Posted 3 years ago

“Wish I had actually received my package, it’s now over a week late and no sign of it”

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Posted 3 years ago

“Sorry to said I can't rate my purchase since I still have not received it.”

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Posted 3 years ago

“Still have not received order or a response to an email about my order”

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Posted 3 years ago

“I did not receive my package!”

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Posted 3 years ago

“The Disco Nap lip product irritated my sensitive skin right away.”

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Posted 3 years ago

“Absolutely the worst website I’ve ever shopped with. Terrible customer service. If something happens to your package, they don’t respond. You won’t receive your items, and you can kiss your money goodbye. I will NEVER shop with brand again, anywhere.”

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Posted 3 years ago

“I received this email BEFORE I have received my order.”

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Posted 3 years ago

“I never received my order!”

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Posted 3 years ago

“i never received my order.”

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Posted 3 years ago

“I still have not received my order It’s been almost a week and a half it’s very frustrating . I wish I would have purchased from Sephora instead .”

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Posted 3 years ago

“Never got it”

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Posted 3 years ago

“I ordered one item more then a week ago & received a tracking number but it seems my item still has not been shipped. Then after trying to find a customer service number on their site, I only found an email. After sending an email, I still have not received any response or been contacted & the tracking information is still listed as pending. I received emails for reviews but I still have not spoken to a customer service representative.”

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Posted 3 years ago

“I ordered awhile ago and still have not received it. I am so disappointed.”

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Posted 3 years ago

“Package was supposed to be here before Christmas and it says that you guys created a label and never even sent it out yet”

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Posted 4 years ago

US Ciate London is rated 4.1 based on 3,078 reviews