US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing wow I love this product so much I oreded an neither one thank you so much glitter is awsome”

Helpful Report

Posted 4 years ago

“Love love love”

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Posted 4 years ago

“I LOVE the triple shot xxl mascara! It's amazing! In fact I've loved everything I've tried from this company! Shipping was super fast too.”

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Posted 4 years ago

“I am very happy with my first purchase from Ciaté. I purchased some mascara and powder. I love the smell of the powder and the mascara makes my lashes awesome. I had an issue with the price charged so I contacted customer service and they corrected the problem right away. I will definitely be back as a customer.”

Helpful Report

Posted 4 years ago

“Great products and great customer service. An eye shadow pallet that I ordered got damaged during shipping, I simply emailed a photo of the damaged product and they shipped out a new one ASAP. Kyle was who I worked with and he was extremely helpful.”

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Posted 4 years ago

“I’m being asked to review an item I haven’t received despite being charged $14 for 2 day delivery ☹️”

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Posted 4 years ago

“The site is easy to navigate and my order arrived very quickly. This is the first time I ordered from Ciate London. I ordered 4 nail polishes. I am looking forward to using them as the quality of the products is superb.”

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Posted 4 years ago

“I have yet to find a product that I don’t like. I LOVE the Fierce Flicks eyeliner as nothing stays in place like it; no smearing, smudging or black eyes. The eye shadow is amazing and lasts without creasing and the Watermelon lip oil is fantastic! The site is easy to navigate and shipping is super fast. All around great experience!”

Helpful Report

Posted 4 years ago

“I like the products I bought and good”

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Posted 4 years ago

“The lip colors I got don’t look anything like that they looked liked online. I ordered because I have one other color that I love but was not available. I decided to buy 3 the looked like very beautiful nudes. They turned out so bright not nude like at all, I won’t be using them.”

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Posted 4 years ago

“Love them”

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Posted 4 years ago

“The shipping of my order was prompts and the quality of the products superb! A fan after one purchase. :)”

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Posted 4 years ago

“I love this mascara i got it as a sample from ipsy and fell inlove with it. Really volumizes and lengthens the lashes. Did not smudge. I had to buy. My new to go to mascara. Just love how my eye and lashes look.”

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Posted 4 years ago

“Adored the plant pots advent calendar!!”

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Posted 4 years ago

“Very Good”

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Posted 4 years ago

“The mirror is beautiful”

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Posted 4 years ago

“I have purchased ciate from sephora, pleased with the product, ordered directly from ciate this time, worst customer service, never again will I buy ciate!!!”

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Posted 4 years ago

“Great, except for being out of Fabulous Flicks eyeliner! Fast shipping!”

Helpful Report

Posted 4 years ago

“Can’t because I never received the package. Got message it was delivered but it wasn’t!”

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Posted 4 years ago

“all the products were cute and functional. fast shipping.”

Helpful Report

Posted 4 years ago

US Ciate London is rated 4.1 based on 3,078 reviews