US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“7 out of eight items that I ordered arrived in good shape. However, one item, the Marbled Metals Eclipse - Gold eyeshadow, was in extremely poor shape and I feel that I got ripped off. When I opened the container of eyeshadow by unscrewing the main lid, the white cap that is directly on top of the eyeshadow was loose and not on the product. Thus the eyeshadow was on the main lid, rim of the jar, and the product inside the jar consisted of 5 pea sized round gobs of dried out product. I apparently received an open, previously enjoyed, or damaged product and thus would never order online from this company again.”

Helpful Report

Posted 3 years ago

“Excellent customer service! I couldn't believe how fast it arrived after placing the order.”

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Posted 3 years ago

“The shipping was so quick and the products is just amazing! The extraordinary foundation is my favorite!!”

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Posted 3 years ago

“I am loving your products!! I was trying to get blush for long time in the USA, finally I get it. Thank you so much for shipping my items so fast.”

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Posted 3 years ago

“Color was way too dark and consistency too thick. I expected much more of a glow. The amount of product in the tube for the price is not a good value either. Wouldn't recommend or repurchase.”

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Posted 3 years ago

“Super quick deliver and I'm loving your creme shadows!”

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Posted 3 years ago

“Beautiful color..”

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Posted 3 years ago

“I love the moondusk!!!”

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Posted 3 years ago

“I love the colours of the eye shadow as well the lip stick go with my complexion very well”

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Posted 3 years ago

“Love the glitter flip lipstick and the liquid eyeshadow. Thanks so much for the great sales!”

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Posted 3 years ago

“i do love the saturation of color with the glitter flip lip color but not enough glitter!”

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Posted 3 years ago

“Love the quality and fast shipping!”

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Posted 3 years ago

“Makeup is beautiful”

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Posted 3 years ago

“I love the products but the customer service and follow up to my complaint has been sub-par and left a bad taste in my mouth.”

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Posted 3 years ago

“Love the powder! Ordering was easy, and delivery was as expected.”

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Posted 3 years ago

“Very prompt shipping and received tracking info in a timely manner.”

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Posted 3 years ago

“Loved my products 😍”

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Posted 3 years ago

“Love the product, however the only shipping option I was given was 22 day priority and after paying for that it took 5 days to arrive.”

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Posted 3 years ago

“My favorite color lipstick was discontinued and the company suggested another color that is perfect and I received my order within a few days of placing it. Talk about fantastic service!!!”

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Posted 3 years ago

“Not sure you want to hear from me or not. I am very disappointed that as of today, I have not received my order. Back in March I order your blush and never received. Could you please return my money or ship me my blush. Dyanne Trevino, 12331 Abbey Park, San Antonio, TX 78249”

Helpful Report

Posted 3 years ago

US Ciate London is rated 4.1 based on 3,078 reviews