US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got 2 colors of the glitter flip and they didn’t get glittery when I pressed my lips together :(”

Helpful Report

Posted 5 years ago

“Horrible experience. I won’t be returning as a customer. I want off of the mailing list and my account deleted.”

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Posted 5 years ago

“You sent me the wrong color. I was supposed to get red and I got pink. Very unhappy with order. Not worth my money to send back. I still don't have your red color !!! Joann Quinlan-Ryan 2917 Isle view Ln St Charles MO 63303”

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Posted 5 years ago

“The post office lost my package which I realize wasn't the companies fault but when I notified them they asked for a different address to send it to so it didn't happen again... Well I only live in 1 place I don't have another address and then I never heard back!!”

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Posted 5 years ago

“Items are made in china. Should be stated clearly. Very disappointed.”

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Posted 5 years ago

“Fast delivery”

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Posted 5 years ago

“Umm, I haven't even received my package and you're demanding I review it? Maybe if you could get back to me on its status, refund or expedited shipping for a new order of the same items you would receive a better review. It's been out for delivery for 5 days. Still nothing.”

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Posted 5 years ago

“Package your customers items with more care.”

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Posted 5 years ago

“The lipstick looked glittery in the pictures but it not at all.”

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Posted 5 years ago

“Glitter flip is extremely dry, not comfortable on the lips. Not glittery and goes on lumpy. The glitter storm lipstick is somewhat better but transfers easily and you end up with glitter all over your face. I wish I had taken a pass on these products.”

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Posted 5 years ago

“I do not think much of my purchase. I thought I was getting a Bronze color, I got orange. Nothing special with the glitter, no more than I have purchased in the store.”

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Posted 5 years ago

“My item came in broken very disappointed”

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Posted 5 years ago

“I was super excited to get this product because of the reviews, however now I have used it I’m very upset. it flakes off when you’re putting it on the clumps up the only part that’s good about it is that it’s not as hard to clean off. I would like to get my money back!!”

Helpful Report

Posted 5 years ago

“Haven't received. Customer service lacking.”

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Posted 5 years ago

“Never received my purchase!!”

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Posted 5 years ago

“Customer service awful. Will never order from you again. Shame, pretty lipsticks though.”

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Posted 5 years ago

“I just recently purchased 6 of the glitter flip liquid lipsticks and was disappointed by the glittering shine. I was expecting high shine and when I received them there was hardly any sparkle at all. I would have been happier if they were in person how they were advertised. The colors were nice just lacking the shimmering effect.”

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Posted 5 years ago

“Delivered to NJ not my address. I really wanted this for event coming up, EXTREMELY disappointing”

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Posted 5 years ago

“Product smells foul. Rancid. Returned and they sent a new one. Still reeked. Bought one on Sephora. Smell not as strong. Not putting on my face. Shame.”

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Posted 5 years ago

“The product wasnt good at all!”

Helpful Report

Posted 5 years ago

US Ciate London is rated 4.1 based on 3,078 reviews