US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My item was not properly packaged and broke in transit. A sheetof paper is not going to keep an eyeshadow palette safe from bouncing about. I wrote in to let the company know that my item was damaged and was told that I now have to wait for a whole new shipment to come in to get a replacement item. I placed my initial order very early on in the day of release for the limited run makeup that I purchased. I’m never ordering online again because I don’t trust how my item was packed.”

Helpful Report

Posted 5 years ago

“I don't like what I received. The red is way too bright and not the color from the website. The other color does not sparkle. Complete waste of money.”

Helpful Report

Posted 5 years ago

“I was so excited about this glitter lipstick. I got 2 and both color is so cute but glitter didn't come out as picture does.... You can see little bit of glitter....Im little disappointed..”

Helpful Report

Posted 5 years ago

“Very watery like. Colors don’t really match pics. Not worth the price. Very dissatisfied.”

Helpful Report

Posted 5 years ago

“The lipsticks don’t stay on like I was lead to believe. For what they cost it’s not worth the price. Very disappointed.”

Helpful Report

Posted 5 years ago

“The online color representation of the Glitter Flips is no where close to the actual colors. I sent a courtesy email to customer service prior to completing this survey to express my dissatisfaction and disappointment. I would not have purchased any of these had I known the true color. The response I received from customer service was very flippant and blamed the discrepancy on my own device and settings. Based on the lack of customer service and the misrepresentation of colors, I will not recommend this company especially for on line orders.”

Helpful Report

Posted 5 years ago

“Not impressed it’s sticky it doesn’t shimmer like you said it would and it rubs off For the cost i wouldn’t buy it again”

Helpful Report

Posted 5 years ago

“Shipping took a while longer than I would hope and the product quality isnt very good.”

Helpful Report

Posted 5 years ago

“I purchased two Glitter Flips and was happy to receive tracking very quickly. Problem is, tracking still says "in pre shipment" almost 10 days after being told by Ciate "your order has shipped!". This is my second crummy experience trying to purchase from this company.”

Helpful Report

Posted 5 years ago

“Very disappointed in the glitter flip lipstick. My issue is the color shown on your website does not match what was received. I will never use what I purchased. It’s unfirtuante. I tried contacting you on Facebook with no response.”

Helpful Report

Posted 5 years ago

“I bought some glitter flips, these products are very drying on the lips, and when I attempted to put a thin layer of chapstick over top, it seemed like it took away the glitter effect. It's a great concept, but you really need to improve your formula.”

Helpful Report

Posted 5 years ago

“I received 3, one was an empty box, one when opened it the sponge part broke off in the container the one that did work was way more orange than the color looked online but it did glitter”

Helpful Report

Posted 5 years ago

“I ordered the Glitter Flip "Forbidden" advertised as a "dark red." It is PURPLE!!! I wanted to then order the "red" one and it is sold out. Plus, it's not that glittery. Long lasting, but the color advertising is deceptive”

Helpful Report

Posted 5 years ago

“I can't really rate my products, since according to tracking, the order I placed on 2/4 hasn't even shipped yet. I've liked the other Glitter Flip lipsticks I've bought, though. Am I rating the lipstick or the service?”

Helpful Report

Posted 5 years ago

“Not as sparkly as shown, much flatter finish. Very Matte finish. Does last and stay on for a very long time just not glittery as shown.”

Helpful Report

Posted 5 years ago

“I was disappointed. The color was not even close to what was pictured on the site and it makes your lips super dry.”

Helpful Report

Posted 5 years ago

“The lipstick colors are very beautiful but they did have a few flaws. The first flaw is the color which appeared to be glossy even after “popping” on the demo, which it was not. Also the applicators are not very flexible and tend to have little run away hairs that make the lipstick smudge upon application. I would give the lipstick a 6/10.”

Helpful Report

Posted 5 years ago

“the colors were not flattering and showed very little glitter.”

Helpful Report

Posted 5 years ago

“They don’t respond to emails when you are trying to check on your order. I got an email a week ago that it shipped but the website still shows USPS hasn’t even received the order yet. Super disappointed”

Helpful Report

Posted 5 years ago

“i thought i was going to receive a free one as the ad says buy one get one free and only got one”

Helpful Report

Posted 5 years ago

US Ciate London is rated 4.1 based on 3,078 reviews