US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very solid customer service--prompt, helpful, and addressed my concern (a wrong shade) to my satisfaction. I would happily have shipped the wrong shade back, but they saved me from having to do so.”

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Posted 5 years ago

“Love it ..fast shipping too”

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Posted 5 years ago

“Will never order from you again. WORST customer service!”

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Posted 5 years ago

“Love the makeup 💗💗will use forevermore 💗💗”

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Posted 5 years ago

“Love this lip color. 1st color I have found that I really like.”

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Posted 5 years ago

“I love the wonderwand mascara. Absolutely the best one. And ciate is a great company, they even sent me a gift after my first purchase. I love it.”

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Posted 5 years ago

“Love the shade options and glitter”

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Posted 5 years ago

“I love their lip products. The glitter matte lipstick and velvet matte lipstick is the best lip product I’ve ever used.”

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Posted 5 years ago

“Best lip glitter ever!!!! All the rest are bad knockoffs....everything it says in the add and more. I own 10 of them n want more”

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Posted 5 years ago

“I purchased with hopes that I would like the products but without much expectation. I was pleasantly surprised and absolutely loved everything I purchased. The eye palettes are super pigmented, the colors are beautiful and the quality is beyond great. Will definitely be buying from Ciaté again. I'm nowhere near being a pro at makeup but I wore all the makeup that I bought from Ciaté out the other day got compliments on my look. It helped me feel super confident. Loved it (Ps: Picture was after wearing the makeup for 10+ hours).”

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Posted 5 years ago

“Works really good. Very pretty”

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Posted 5 years ago

“Loving the products!!”

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Posted 5 years ago

“Love the lip pop!! Great color, great staying power! Wouldn't pay $19, but I got it for $9! Free shipping is nice also.”

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Posted 5 years ago

“I just love Ciate London's products. My favorites are the Glitter Storm lipsticks, the glitters actually stay and last for a long time. Loads of compliments from both men and women. Thank you Ciate London. Michelle.”

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Posted 5 years ago

“The colors are amazing. They color is long lasting. Only issue was that the wand tip was not smooth. It was bent.”

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Posted 5 years ago

“Oh my GOSH!! I love my glitter lipsticks! I bough 4 and they are look amazing and last pretty much all day!”

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Posted 5 years ago

“Fast shipping but actual color is very far off from model and swatch on the website. I thought with it being called Infamous-berry, it would have more pink and purple tones. There's a lot of orange and it does not look good on me”

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Posted 5 years ago

“Prompt shipping”

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Posted 5 years ago

“Everything I have gotten has been great with the exception of the glitter flip.”

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Posted 5 years ago

“Shipping was fast and received a free gift (highlighter). 1 out of 2 items as described. They should stick to nail polish. The return policy makes no sense. I can return and item but not after trying it and don’t know what it’s like without trying it... catch 22”

Helpful Report

Posted 5 years ago

US Ciate London is rated 4.1 based on 3,078 reviews