US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i received a damaged item and was unable to retun or get a reund.... so very annoying.”

Helpful Report

Posted 5 years ago

“Don't like it..not as advertised. Want money back. Waste of my money.”

Helpful Report

Posted 5 years ago

“Colors were not as pictured in examples on site and came off patchy when pressed together for glitter effect. Reached out to customer service and haven’t heard anything back.”

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Posted 5 years ago

“Never recieved my order I was supposed to receive it last Saturday but it never came... wasted money...thanks for nothing”

Helpful Report

Posted 5 years ago

“Still haven’t gotten my order. I have emailed customer service and gotten no response. Two items were canceled and refunded. Total nightmare. Will be filing a claim with PayPal if items do not arrive next week”

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Posted 5 years ago

“Worst lipstick ever! It doesn’t glitter and it bleeds. I will never purchase again.”

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Posted 5 years ago

“Poor peoduct, came dried out, chalkish and has to be discarded - thought it might be tampered. Customer service would not help. Color hiddious looking.”

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Posted 5 years ago

“It is impossible to give a review for an item I never received. Order it last week and still have not heard back from customer service to help me track my package. At this point I would like a refund.”

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Posted 5 years ago

“The color looks nothing like advertised!”

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Posted 5 years ago

“Havent recieved or been given shipping confirmation placed order over a week ago and no response from company about my order”

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Posted 5 years ago

“Still have yet to receive the item I have purchased a week ago.”

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Posted 5 years ago

“Products don’t do what they’re supposed to & applying it can be messy.”

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Posted 5 years ago

“Honestly these were not what i was expecting. There was not the much glitter pay out like advertised and the colors looked much different in person compared to looking at them online. Overall I must say i was dissapointed in what I recieved.”

Helpful Report

Posted 5 years ago

“I never have received my product and was refunded 6.09 shipping cost very disappointing”

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Posted 5 years ago

“The colors are not accurate in the pictures.”

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Posted 5 years ago

“I ordered 2 glitter flips and I’m very disappointed. They are not like the videos at all!”

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Posted 5 years ago

“It's misleading and messy .very disappointed”

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Posted 5 years ago

“Unfortunately I really don’t care for tbis product. The colors are nothing like they were pictured as and the sparkle just never happened no matter how many different things I tried. I’m sorry. I also reached out to the company and never heard back”

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Posted 5 years ago

“I was disappointed that I could not return my purchase. Everyone else accepts returns.”

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Posted 5 years ago

“The colors are BEAUTIFUL! The formula is perfect. it doesn't dry out or crack on your lips.”

Helpful Report

Posted 5 years ago

US Ciate London is rated 4.1 based on 3,078 reviews