US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered one item more then a week ago & received a tracking number but it seems my item still has not been shipped. Then after trying to find a customer service number on their site, I only found an email. After sending an email, I still have not received any response or been contacted & the tracking information is still listed as pending. I received emails for reviews but I still have not spoken to a customer service representative.”

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Posted 4 years ago

“I ordered awhile ago and still have not received it. I am so disappointed.”

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Posted 4 years ago

“Shipping is taking forever! I love your mascara but I ordered two as gifts on the 15th and it’s Christmas and they’re not here.”

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Posted 4 years ago

“Wow it’s very good my skin is glowing sining”

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Posted 4 years ago

“Package was supposed to be here before Christmas and it says that you guys created a label and never even sent it out yet”

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Posted 4 years ago

“Ciate is the ONLY brand of nail polish I use. It is the best! I ordered some for my sister for Christmas and one came defective. Instead of making excuses, Ciate customer service sent me a new one at no charge. The new one even arrived before Christmas!”

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Posted 4 years ago

“Blah blah blah ipsy”

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Posted 4 years ago

“love this mascara”

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Posted 4 years ago

“Haven’t received the order...it is really late...”

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Posted 4 years ago

“I'll be honest this was my first and last time ordering from ciate. My experience wasn't good at all. I made 2 orders in November for black friday deals I tried using a 15% discount code that I received from ciate for creating an account but to my surprise it was a discount that never worked so it was useless, I tried multiple times to make sure that the system could read it but it kept saying is not a valid code, what a scam! I placed my 1st order and like 2-3 days later a placed a 2nd order I was supposed to received a tracking number and after like 2-3 weeks nothing I had to contact a ciate representative 2 days later she confirmed that my orders weren't even created and than there were working on it. Days later I finally received a tracking number, I've been waiting and I do understand that because of the holidays packages are taking longer that usual but this is just rotten luck! the local usps tracking number on my 1 st order 90963US it was out for delivery yesterday like at 6:15am and when I got home there was no ciate package, I checked the tracking number and today it says ready for pickup! Really!?!?!?!? my second order says arriving late. My whole experience from checkout to not knowing if I'll even receive my orders at all it's been stressful. My friend from work ordered just like 2 days before I did and she received her order in like less than a week. If my orders are lost by the usps I'll contact ciate just to request my money back I don't want any products anymore. What a headache!”

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Posted 4 years ago

“I ordered my product on November 29th and still haven’t received it. I had to send at least 3 emails to even get a response. I love the products and have suggested them to many friends, I just can’t believe I don’t have my order yet.”

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Posted 4 years ago

“I love the glitter flip!! Shipping takes much longer than expected though.”

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Posted 4 years ago

“I still have not received my purchase”

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Posted 4 years ago

“Never received my order”

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Posted 4 years ago

“I love the Watermelon lip oil.!!”

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Posted 4 years ago

“Have not received my order to date”

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Posted 4 years ago

“Today is the 19th and my order hasn’t moved since the 10th. I’ve requested help with the delivery and there’s no response. Very disappointed.”

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Posted 4 years ago

“I have not received it. Can you tell me when I will receive it?”

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Posted 4 years ago

“Product is superior and received the product super fast; within days of ordering.”

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Posted 4 years ago

“Never received product. Still waiting.”

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Posted 4 years ago

US Ciate London is rated 4.1 based on 3,078 reviews