US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Color selection looks inviting on the add, the actual colors are awful”

Helpful Report

Posted 6 years ago

“Very unhappy with product. Not at all what I expected.”

Helpful Report

Posted 6 years ago

“Received package with absolutely no product. I wrote to customer service immediately. Even sent pics of damaged, empty envelope. I have yet to get a response.”

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Posted 6 years ago

“I cannot give this product a good rating. The colors do not translate as they appear on the ad. I’ve tried three colors and can’t wear any of them. The glitter is ok... but not what expected”

Helpful Report

Posted 6 years ago

“I emailed the company about my experience and they blamed the lipstick colors being different based off of my phone screen. Let’s qll laugh together. The colors could literally not have been any further from the shade in the picture. One was infamous - berry which appears to be a nude-ish pink color. Pretty neutral. The color I received was a brick red and it was hideous. The other was whisper - mink taupe which again is a pretty neutral nude color in the picture. What I received is basically dukey brown. REAL cute. #saidnooneever I am EXTREMELY DISSATISFIED and will NOT EVER DO BUSINESS WITH THIS JOKE OF A COMPANY EVER AGAIN. Buy your lipstick elsewhere unless you like enjoy wasting your money.”

Helpful Report

Posted 6 years ago

“Not what i expected, not satisfied at all. Very sad”

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Posted 6 years ago

“I wrote a letter I haven’t heard anything back at the product that I got I thought was buy one get one free first of all second of all I put it on it was a matte finish press my lips together there’s hardly any glitter I was not satisfied at all. Looking to get my money back not what I expected”

Helpful Report

Posted 6 years ago

“Quality is not good. The shimmer does not look like advertised. The colors are very different in real life. Waste of $ and they wouldn’t even take a return!”

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Posted 6 years ago

“horribly disappointed in everything. the colors were very different than advertised or shown. the glittery ness of the flip was not as shown. the customer service when i wrote an email was we dont take anything back that was opened! so not nice they had every excuse in the book about the color and lack of glitter!! i expected so much more from this luxury brand!!!!”

Helpful Report

Posted 6 years ago

“Customer service is terrible-products don’t work as advertised.”

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Posted 6 years ago

“Not worth the hype. Very disappointed.”

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Posted 6 years ago

“Horrible. Its dries out your lips and has no sparkle. I did not receive my free one as advertised.”

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Posted 6 years ago

“The colors are NOT what is pictured. The customer service doesnt reply. They don't fix their problems. Worse experience I've had.”

Helpful Report

Posted 6 years ago

“The lipstick is goopy and does not go on smoothly. It also dries out lips and doesn't look good after about 5 minutes.”

Helpful Report

Posted 6 years ago

“Was very disappointed in the product as it did not look like it did as advertised. There were barely any sparkles.”

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Posted 6 years ago

“I purchased 2 of the Undressed Glitter Flips on their Buy One Get One Free deal, and only one came. Not only that, this particular formula is horrible. There is almost no glitter and it's extremely drying. It was not a good Nude color at all. The picture makes it look like it would be a pink undertones, and it's definitely a yellow one. I sent them 2 messages; one customer service form and one email and never received a response. I have another glitter flip that I love, and would love a light pink color in, but I don't think that's a good idea at this point.”

Helpful Report

Posted 6 years ago

“The glitter in this lip gloss is out of control and gets all over your face! The lipstick feels extremely dry and the colors were nothing like what was advertised.”

Helpful Report

Posted 6 years ago

“Not what I expected. This lip gloss is more of a metallic than a glitter”

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Posted 6 years ago

“I ordered 2 colors..I received them in a first class padded envelope. I immediately noticed the boxes were not sealed in any way...the lipsticks inside were not sealed either. Due to this I decided not to try them at all. I believe these items were already used. Upon contacting the company I was told that I could return the items, at MY COST. I was also told that I would receive a refund, minus shipping, for the unused items. This transaction will be my last with this company. If you receive open items...use at your own risk...I refused..now I'm out my time AND money..the company has both! Plan to share this story.”

Helpful Report

Posted 6 years ago

“does not do what it shows in the video. DO WASTE YOUR MONEY”

Helpful Report

Posted 6 years ago

US Ciate London is rated 4.1 based on 3,078 reviews