US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 6 different Glitter Flips and they were all stunning. I've only wore one long term but it lasted through the night, even with food and drink. Very beautiful, pigmented colors with plenty of glitter and it doesn't feel like you're wearing anything on your lips. Amazing!”

Helpful Report

Posted 6 years ago

“I love it!!!!”

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Posted 6 years ago

“It was really easy navigating through the site and picking out the products I wanted! I bought 4 Glitter Flip lipsticks during the BOGO sale, and I love them! They work really well, and I’m so happy to finally have a few in my makeup collection! Also, they shipped immediately and arrived with another package I had coming so it was very exciting to see both sets of new things at once!”

Helpful Report

Posted 6 years ago

“I don’t know why I waited so long to purchase from Ciaté London but I’m so happy that I finally did!!! Shadows are absolutely amazing! Virtually no fallout. Perfect blendability. Ciaté really put a lot of thought and a whole bunch of love into creating the Glitter Storm Eyeshadow Palette. I hope that they have many more things in store for their loyal customers because I am definitely one of those loyal customers now!💜”

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Posted 6 years ago

“My experience with US Crate London was effortless and efficient. Ordering online took no time at all. The product was delivered on-time and secure.”

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Posted 6 years ago

“The lipstick peeled off the minute I went to press my lipa together for the glitter and then the glitter barely popped out. I'm gonna sti k to jeffree star”

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Posted 6 years ago

“I was not wowed by these lipsticks. I bought 3 and I think they were too pricey and definitely not worth the price.”

Helpful Report

Posted 6 years ago

“I was so happy when I got this my boyfriend said it seemed like it was my birthday with how happy I got! I immediately tried each one on! To my surprise my boyfriend who does not love a lot of makeup glitter actually really liked the colors and loved the fact that the sparkle stayed on my lips and didn’t transfer to his! At first he didn’t know what I was doing when I was smacking my lips together to get the sparkle but then he saw it change and was just as amazed as I was! I will for sure buy more! To get the sparkle to come isn’t hard which at first I couldn’t figure out then I simply watched a video and it was so simple!”

Helpful Report

Posted 6 years ago

“I love the colors that I purchased. I have unfortunately come to realize that as a woman in her 40's the darker colors aren't such a good choice for me any longer”

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Posted 6 years ago

“Amé mi compra, es la primera vez que compro y quedé enamorada de todo!!! Buen empaque, rapidez y llegó en perfecto estado. No será mi última compra. Gracias”

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Posted 6 years ago

“Lots of great reviews online”

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Posted 6 years ago

“I love this brand, but, will start purchasing their items from retailers instead of their website. It took 2 weeks for my order to arrive and I was told my item was out of stock, just to receive a shipping notification the next day. Over all an aggravating experience.”

Helpful Report

Posted 6 years ago

“Seemed like shipping took a WHILE. I thought it was coming from Europe but realized it was coming from New Jersey. Happy with package but just took about 3 weeks to get to me.”

Helpful Report

Posted 6 years ago

“Overall a positive experience. I absolutely love the setting powder.”

Helpful Report

Posted 6 years ago

“Very fast delivery! Great products”

Helpful Report

Posted 6 years ago

“Company has good customer service and fast shipping. I received my package in 2 business days! The palette arrived packaged perfectly.”

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Posted 6 years ago

“LOVE LOVE LOVE!!! If you're a skeptic you shouldn't be!!”

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Posted 6 years ago

“I ordered 4 lip glitter flips. I ADORE treo of them. The other two look hideous on me. I tried too return them, because there's no way I could wear them. Nope. No returns accepted, because I tried them. I guess I'll continue shopping for them from Sephora for spares of the two I love, so I'll have them in my purse too use. Very disappointed with Ciate.”

Helpful Report

Posted 6 years ago

“I recived my parcel yesterday!!!! Thanks a lot, every item is perfect! And I liked the unboxing expirence!!! I will buy from you guys again soon as possible! XOXO Priscilla”

Helpful Report

Posted 6 years ago

“I have yet to receive my product, and the issue has yet to be resolved. It’s been 4 days, and I have received one email back telling me to “double-check”. Obviously if I ordered and PAID for products I have checked with my neighbors, and family. I would like to receive my product or a refund, and have it addressed in a timely manner instead of days after I sent my first email.”

Helpful Report

Posted 6 years ago

US Ciate London is rated 4.1 based on 3,078 reviews