US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“arrived failey quickly, i bought lipsticks after being exposed to their 12 days of Ciate beauty calendar.”

Helpful Report

Posted 6 years ago

“I didn’t usually use liquid lipstick but I thought this was a fun idea and wanted to give it a try. I was impressed! Super fun and can’t wait to wear it out!”

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Posted 6 years ago

“I really like the glitter, I got 2 different kinds. One, the glitter was very suttle and the second one was more pronounced and I loved it!”

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Posted 6 years ago

“I love ciate makeup this was my first online purchase and I was amazed on how fast I got my products I ordered and like three days later I had my makeup will be ordering more 😊☺😘😍😍😍😍😍😍😍😍😍”

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Posted 6 years ago

“First of all I am very angry that I have reached out to customer service MULTIPLE TIMES with no response back!!! And then they send an email wanting a review?? I just cannot believe this service.”

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Posted 6 years ago

“I’ve tried a few Ciaté London products and they’ve all been amazing quality with super unique elements. The nail polishes have great pigment and are easy to work with. The Glitter Flip lipsticks are out of this world. As a US shopper, I was surprised by how quickly I received my order. Everything arrived packaged carefully and in tact.”

Helpful Report

Posted 6 years ago

“The product I bought was very drying, colors I purchased were unflattering, the products pay off (sparkles) was not as in the commercials”

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Posted 6 years ago

“Terrible lipstick do not like the formulat at all. Very disappointed.”

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Posted 6 years ago

“I love the glitter flips and highlighting blushes, they are both top notch.”

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Posted 6 years ago

“For the price I paid, the quality of the product are worth every cent! Quick, free shipping is always a plus!”

Helpful Report

Posted 6 years ago

“I received a coupon code for BOGO glitter flip. The coupon worked, until I went to pay. Somehow the BOGO code disappeared, and before I noticed, I had hit "pay". I contacted customer support over a week ago and no response yet. I have had the opportunity to try out the lippies, and can report that this is the WORST product I have ever used on my lips. The glitter pay off was minimal after drying and pressing, and the texture is awful and drying. The worst part is I can't return the product due to Ciates return policy. Sigh.”

Helpful Report

Posted 6 years ago

“The colors are absolutely stunning and the glitter just adds that extra sparkle to the look. I was real nervous about the darker colors being too translucent and that a second coat would ruin the effect. As long as you let it dry before smacking your lips together I didn’t have a problem. Warning for those who live in the artic north this is not a product you want to leave in the cold. My package stayed in the mailbox a bit longer than anticipated and the glitter effect didn’t work well but the next day the lipsticks were responding like the videos.”

Helpful Report

Posted 6 years ago

“The products I got work great, but the bail polishes were not wrapped very well and one busted open. There was nail polish on all of the rest of my packaging. Not a good first experience.”

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Posted 6 years ago

“Wasn't enough glitter. Not prominent enough. Wish it stayed longer also Love it otherwise”

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Posted 6 years ago

“Beautiful rich shades. Long lasting lipstick!”

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Posted 6 years ago

“The glitter flip liquid lipstick is everything I hoped it to be and more!!”

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Posted 6 years ago

“The Ciate Gelology nail polishes and top coat are the best things that have ever happened for my nails. I won't use any other brand any more. Worth every penny.”

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Posted 6 years ago

“Love their products”

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Posted 6 years ago

“I sent an email explaining that I wasn’t unable to review my order and didn’t receive one of the glitter lipsticks free. No one ever replied. I overpaid for the products I received and the lipstick is VERY DRYING! Unless this matte is resolved, I will not purchase again.”

Helpful Report

Posted 6 years ago

“I have requested a refund. this product is nothing like the video. It felt like dried mud on my lips, and left a strange pink tint on my lips that I could not get off. I was not happy at all with this product. Sorry!”

Helpful Report

Posted 6 years ago

US Ciate London is rated 4.1 based on 3,078 reviews