US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping was fast, and the products are wonderful.”

Helpful Report

Posted 5 years ago

“They have fast shipping and I’m very happy with all 6 products I’ve received from them”

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Posted 5 years ago

“Don't like it..not as advertised. Want money back. Waste of my money.”

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Posted 5 years ago

“Colors were not as pictured in examples on site and came off patchy when pressed together for glitter effect. Reached out to customer service and haven’t heard anything back.”

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Posted 5 years ago

“Great, swift service--my order arrived within a few days! And THANK YOU for bringing back your Wonderwand Mascara!!! It's literally the best mascara I've ever tried (and I've tried A LOT) and I honestly don't know how I'd ever find another comparable mascara if Wonderwand ever got discontinued. Thank you for keeping it, it's a FANTASTIC product!!!!!”

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Posted 5 years ago

“I've tried to leave reviews on the website, Facebook but unless I'm leaving the Fantastic review you don't allow reviews to be posted. The packaging says the powder is 5.2 Oz, but it absolutely is not as I have products that are correctly 5.2 Oz... And this was halfway full.”

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Posted 5 years ago

“Ciate makes great makeup. The shipping was on time and my Glitter Flips are perfect.”

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Posted 5 years ago

“Completely in love with my glitter flip!!! I was not expecting it to be so beautiful. The color stays on for a long time and the glitter is fabulous.”

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Posted 5 years ago

“Not only did I receive my package quickly, but I’m absolutely loving the lipsticks. Thanks for being great! @jennycruzjimenez”

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Posted 5 years ago

“Delivery time was ok. Website easy to use. Referred a friend but never got my $10 coupon”

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Posted 5 years ago

“The online color representation of the Glitter Flips is no where close to the actual colors. I sent a courtesy email to customer service prior to completing this survey to express my dissatisfaction and disappointment. I would not have purchased any of these had I known the true color. The response I received from customer service was very flippant and blamed the discrepancy on my own device and settings. Based on the lack of customer service and the misrepresentation of colors, I will not recommend this company especially for on line orders.”

Helpful Report

Posted 5 years ago

“My order came really fast and the gel-kohl eyeliner is the best I have ever found!”

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Posted 5 years ago

“Love the glitter pop. True to its word 🌟”

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Posted 5 years ago

“Shipping took longer than it said but, worth the wait!”

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Posted 5 years ago

“Thank you for the e-mail to let me know that what I wanted was back in stock..It was very easy to order and it shipped to me very quickly..Great experience with Ciate!”

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Posted 5 years ago

“Great product. Works as advertised, smells great and looks amazing!”

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Posted 5 years ago

“My product arrived SO fast, I was a little shocked!! The product is beautiful! Ive been wanting these for so long and finally gave in and I am SO glad I found this company! It works like magic and I already am in love with this formula. My lips look amazing!!”

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Posted 5 years ago

“Never recieved my order I was supposed to receive it last Saturday but it never came... wasted money...thanks for nothing”

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Posted 5 years ago

“The product was here very fast and I was updated at every stop. It was an easy and very worth while experience.”

Helpful Report

Posted 5 years ago

“Good lip stain, lasts a long time! Love the metallic color.”

Helpful Report

Posted 5 years ago

US Ciate London is rated 4.1 based on 3,078 reviews