Login
Start Free Trial Are you a business?? Click Here

US Ciate London Reviews

4.1 Rating 3,078 Reviews
75 %
of reviewers recommend US Ciate London
4.1
Based on 3,078 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read US Ciate London Reviews
Visit Website

Email:

Ellie.Read@ciatelondon.com

Write Your review

I was so happy to find your lipmask I got it in an Ipsy bag and just had to buy more. I look forward to trying more of your products. Thank you again
Helpful Report
Posted 3 years ago
Everything arrived on time and was notified where my shipment was
Helpful Report
Posted 3 years ago
Very quick and good representation on the web site. Fast Shipping. Got it very quickly. Love the mirror I purchased. Wonderful experience!
Helpful Report
Posted 3 years ago
Great company and very responsive
Helpful Report
Posted 3 years ago
I absolutely loooovvvveee Ciate London. It is the best mascara ever.
Helpful Report
Posted 3 years ago
Love love love every single product I have tried ❤❤
Helpful Report
Posted 3 years ago
I wore the eyeshadow for the first time today and got a ton of compliments. The glitterflip lipstick is so beautiful, very sparkly, but subtle because the glitter isn't huge. I love the mascara, been through a few with Mac, not going back!
Helpful Report
Posted 3 years ago
I am so unhappy. I ordered this product and recieved it on Tuesday the 6th of June, 2021. I began applying the product one time per day beginning Wednesday the 7th of June, 2021. I applied the microblade brow brush the following days to include Thursday, Friday and Saturday the 10th of June, 2021. I had to shake it a bit because it seemed to be empty. I was able to get a little bit to apply but I had to fill in with a pencil that I had already have. Sunday June 11 2021 I could not apply any, it was completely dry. Monday June 12, 2021 I made a last attempt with no success again it was completey dry and/or empty. What a disappointment and this pencil is NOT cheap! I will never order this again. Not worth the price for a 5 day life
Helpful Report
Posted 3 years ago
My absolute favorite makeup company I made a mistake on my last order and they fixed for me right away even tho it was my fault I love love love there makeup line.
Helpful Report
Posted 3 years ago
I received my package super fast. My only sadness is that the dewy stick that I purchased was melted when I received it
Helpful Report
Posted 3 years ago
The make up are great love how now I could have some of my favorite characters in my vanity :)
Helpful Report
Posted 3 years ago
I ordered the Edna Mode palette and one eye liner as a gift for a friend. Unfortunately when it arrived, one of the eyeshadow colors was shattered. I emailed customer service and they got back to me quickly asking for a photo of said shattered product, I sent the photo and nearly immediately received an email saying they’d sent a new palette. I’m not a big makeup gal, and I bought these as a gift so I haven’t tested the product, but the customer service gets 10/10.
Helpful Report
Posted 3 years ago
I recently fell in love with this brand when I watched Bethan Lloyd on YouTube do a review and INSTANTLY had to try it!
Helpful Report
Posted 3 years ago
love this mascara! shipping was quick, quick, quick.
Helpful Report
Posted 3 years ago
This is my absolute brow product ever!!! I have been using it for a few years, always getting more and more. It's super easy to use and it really fills in my sparse eyebrows. I would highly recommend it!
Helpful Report
Posted 3 years ago
Love ciate Wonderwand mascara so much, I ordered directly from Ciate in England!!! I live in Canada and Sephora is no longer supplying it.
Helpful Report
Posted 3 years ago
Great, vivid colors in cute packaging. The yellow takes some building up but not bad at all! Such unique shades aswell.
Helpful Report
Posted 3 years ago
I LOVE my Coconut Vacay setting spray !! It feels so fresh & smells so good when I spray it on & works wonderfully to keep my makeup in place all day
Helpful Report
Posted 3 years ago
I love the product, and the customer service was great to!!
Helpful Report
Posted 3 years ago
I absolutely love the watermelon burst products I ordered. High quality!
Helpful Report
Posted 3 years ago
US Ciate London is rated 4.1 based on 3,078 reviews