US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products were great and the shipping was faster than expected.”

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Posted 4 years ago

“During this pandemic, I wondered how fast the items would arrive . I was in no rush. However they did arrive in less than two weeks . It’s great items and service .”

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Posted 4 years ago

“Amazing !!!! It came so quick !”

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Posted 4 years ago

“Love the colors and sparkle but transfer is an issue but other than that perfect ❤️”

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Posted 4 years ago

“Generally love this brand and their products. I am always willing to try new things because I trust their quality.”

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Posted 4 years ago

“This Burnt blush is a good fit with my skin color. The blush is subtle, but shows just enough and continues to hold up through an entire day. Appreciate the illumination that is included. The transaction with Ciaté London was very efficient, even during this crazy time with the CV-19, and communication is excellent.”

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Posted 4 years ago

“Great shopping experience. Great customer service. And the products I purchased are amazing. Highly recommend.”

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Posted 4 years ago

“I love this mascara!!”

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Posted 4 years ago

“My order came way faster than expected and I’m in love with both items I purchased.”

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Posted 4 years ago

“Love the products & very fast shipping!!”

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Posted 4 years ago

“I love your Products they go on easy and very glittery and the highlighter is beautiful .”

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Posted 4 years ago

“I love all of my products but I wish my lip items were long lasting especially since they were so expensive.”

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Posted 4 years ago

“My first experience ordering from US Ciate London was excellent. The website is easy to navigate and order processing went smoothly. The items I ordered arrived in a timely manner and in good condition.”

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Posted 4 years ago

“Item I purchased had beautiful packaging and I just loved the color and quality of the lipstick.”

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Posted 4 years ago

“I recieved my order quickly and ordered a eyeshadow palette and two of the mat new lipsticks.I love them all.The lipsticks were not extra drying but comfortable to wear.However it did not last as long as a drying lipstick.I liked it because the colors were pretty and easy to wear.Thank you.”

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Posted 4 years ago

“I wish I had seen that you made a lipstick before I bought the lip gloss. The lipgloss is hard for me to apply and it's very thick on my lips. Pretty color and very glittery though.”

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Posted 4 years ago

“Love the nail polish”

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Posted 4 years ago

“I don't know what happened. I was to receive my order and somehow the shipment went back to their warehouse. I waited an extra 2-3 days. The shipping isn't Ciate's fault, but I wish I wasn't forced to wait. I loved the products when I finally did receive them. The packaging meant the nail polish was protected for they were in plastic bags and the lipsticks were in pretty boxes.”

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Posted 4 years ago

“Website did not allow me to order to different colors of the same item- ended up getting two of the same color, therefore having to pay shipping to reorder color I wanted.”

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Posted 4 years ago

“Communication about when I would receive my order was automatic, which is helpful. Shipping was fast. The products were packaged very well. The products that I ordered were high quality. Will definitely order again!!”

Helpful Report

Posted 4 years ago

US Ciate London is rated 4.1 based on 3,078 reviews