US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to track my own package down because the automatic address field used by Ciate was incorrect and there was no way to fix it and when I tried to contact them, it took three days and their response was "sorry we already sent the order" and i was told to go to the address and ask for my package. I had to go to a stranger to do this and it was so uncomfortable and awkward. Customer service offered nothing after they took my money.”

Helpful Report

Posted 5 years ago

“Love the color”

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Posted 5 years ago

“the color doesn't look like the picture, it's much brighter”

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Posted 5 years ago

“Yeh color I received is extremely darker than what was expected. I would like to return this item”

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Posted 5 years ago

“What I really like about this brand is the nail colors, they are so unique, and last a little longer than other nail brands I have used in the past.”

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Posted 5 years ago

“I ordered whisper and recieved chaos lip gloss. It is nothing like the video. I am more than disappointed. My favorite lip gloss is actually 1 dollar. La colors in topaz....I should have taken the 15 dollars and bought 15 la colors in topaz. Wasted my money with Ciate and didn't receive the right product.”

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Posted 5 years ago

“Very easy to order online and shipping is quick. I was tuned into Ciaté by Chloe Morello and I really love your products! Thanks !!”

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Posted 5 years ago

“Love the black its awesome. I have the dark red also. Both are pretty I just like the black better. Shipping was fast too.”

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Posted 5 years ago

“Pretty good brand. Been supporting the brand for awhile now”

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Posted 5 years ago

“I love how fast they send out there products.”

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Posted 5 years ago

“Not happy with product”

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Posted 5 years ago

“I loved the presentation, the products were shipped really fast!”

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Posted 5 years ago

“I have loved and had great results with all Ciate London products I've used. The polish is long lasting. The cosmetics are beautiful and the price is on point.”

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Posted 5 years ago

“This product is extremely dry on the lips, and in no way is as glittery as the ad shows. I also ordered and paid for 3 and only received 1 AND no one will answer my emails to try and get a refund for the two that never arrived!”

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Posted 5 years ago

“Good communication and updates about order via email.”

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Posted 5 years ago

“I just received the color Trouble, which is supposed to be coral. It was separated/dry in the tube, and when I tried it, it went on streaky and dried a weird brown color. I loved the trial I got from Sephora in another color, but this was very disappointing. Don’t think I’ll be ordering from this company again.”

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Posted 5 years ago

“I bought 3 colors of Glitter Flip; purple, bright pink, and black, and they are absolutely stellar. The pink is a little more red than I was wanting, so I don't wear it much, I wish they had more of a hot pink available. But the purple and black I wear almost everyday, and they are gorgeous. They also stay on really well, I only have to touch it up once or twice a day, usually after eating. Probably the best all day stay lip color I've tried!!”

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Posted 5 years ago

“We absolutely love the glosses that sparkle!! The colors are awsome and last all day!!!”

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Posted 5 years ago

“Easy ordering and fairly quick shipping.”

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Posted 5 years ago

“My order shipped super fast, and I enjoyed the free shipping.”

Helpful Report

Posted 5 years ago

US Ciate London is rated 4.1 based on 3,078 reviews