US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered to glitter flip lipsticks and a chrome nail polish. I recieved the email indicating when my order was shipped and delivered but the package was never actually delivered. I've sent an email indicating this and a week later still haven't even gotten a reply. I'd really like my order as it was for a gift or at the very least know what happened to it.”

Helpful Report

Posted 6 years ago

“LOVE LOVE LOVE this lippy!! The color is a little different than the photos, but I think that is typical for any lip color online on different complexions. This lipstick is long lasting, wears well, and is definitely sparkly. I will be getting some more colors!”

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Posted 6 years ago

“Website was easy to use. My order came very quickly.”

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Posted 6 years ago

“Prompt delivery and updates referencing the same.”

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Posted 6 years ago

“Quick shipping, so far I am liking the mascara. Super rich in pigment, seperates my lashes, and does give me a bit of length.”

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Posted 6 years ago

“Love the products!! People stop me to ask about the nail polish (Cabret). Is there a store I could go to see the nail polish line. Would love to see colors in person. I’m in Bergen County, NJ”

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Posted 6 years ago

“Totally disappointed in this product!! Not a spit of glitter. False advertising for sure. And to think you charge $19each. I was ripped off of $57!!”

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Posted 6 years ago

“The color is NOTHING like the photo. I’ve sent 4 messages to customer service over the last week... NO RESPONSE!! Stay away from this company! It’s a Facebook scam seller Grade: F for FAIL”

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Posted 6 years ago

“Product does what it advertises”

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Posted 6 years ago

“Good product, Great service.”

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Posted 6 years ago

“The website was hard to navigate. I meant to get two different colors and I ended up with two of the same color because it was hard to tell what I had ordered.”

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Posted 6 years ago

“While I THINK I will like the Glitter Flip, I don't know if I will get the opportunity! I purchased a color that doesn't match my complexion. It is unopened, unused as per the website directions. I have 14 days to return it for exchange. However, I have not heard back from customer service! I emailed my dilemma a few days ago (FAQs on the website said to if in need of returns). I still have not heard and I am running out of the 14 days!”

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Posted 6 years ago

“I didn't find my product & service was vary bad”

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Posted 6 years ago

“Love, love, love this lippie!”

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Posted 6 years ago

“The product was not glossy at all. In the pictures and videos it is glossy. And it was chalky. Do not recommend to anyone. Waste of money.”

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Posted 6 years ago

“I absolutely love it! I love when you smack your lips together the you see the glitter start coming out! I got one of the new shades actually the lightest one and I’m obsessed, so excited to buy more!”

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Posted 6 years ago

“Love them!!”

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Posted 6 years ago

“It does not work as shown.”

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Posted 6 years ago

“Efficient, fast delivery, great products.”

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Posted 6 years ago

“Love all the products they offer. Descriptions are accurate. Absolutely recommend any product you are selling.”

Helpful Report

Posted 6 years ago

US Ciate London is rated 4.1 based on 3,078 reviews