US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super disappointed. Order 3 product, first time ordering Ciaté, and the colors are not similar to what’s shown online OR on the box. I wasted $60”

Helpful Report

Posted 5 years ago

“I got my product ok but I was very disappointed in the packaging directions. I can't read the little sheets of information that came with the products.”

Helpful Report

Posted 5 years ago

“I don't like the colors. They're quite different from the pictures. Not very glittery, and this matter for my taste.”

Helpful Report

Posted 5 years ago

“Very disappointed colors are not full resemble cheap Halloween lipsticks and very drying. Maybe it’s a bad batch I really wanted wanted to like the products purchased. I tried both on the lighter side and darker to compare. Every time I try to apply even if I try chapstick before or not it fails in filing in resulting in patches and unfortunate glitter distribution. I was excited when I saw Jeffrey Star try them.”

Helpful Report

Posted 5 years ago

“As I told costumer service they seem pretty but the jars was not sealed tightly and product got out of the boxes.”

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Posted 5 years ago

“Did not like the brush ....not as much glitter like advertised”

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Posted 5 years ago

“The shipping was fast. But when i opened the first one Scandal, there wasnt a applicator brush on the tip. The second one Valentine worked but it was super dry and started crackin about 5 minutes wearing it. Also it wasnt as pink as i hoped. I didnt open the other two because the return policy says they have to be unopened and not used. So that sucks too. Id use them for costume make up or a halloween party but not a date type of night. Glitter was all around my mouth lol”

Helpful Report

Posted 5 years ago

“Never received my order. Customer service did respond which was nice but I’m still waiting to hear if I can have my products reshipped. I can’t give the products a rating because I never got them. I’m pretty bummed about the whole thing”

Helpful Report

Posted 5 years ago

“I was very disappointed with the lipstick. The color didnt look like I thought I would. The product also felt old and very dry. The only reason I gave it 2 stars was because the glitter action was neat. I dont know if I was sold a old product or if they are all the dry but I am disappointed.”

Helpful Report

Posted 5 years ago

“Fast shipping but actual color is very far off from model and swatch on the website. I thought with it being called Infamous-berry, it would have more pink and purple tones. There's a lot of orange and it does not look good on me”

Helpful Report

Posted 5 years ago

“customer service is good! the first glitter lip shade i ordered looked so much lighter than what it showed online and was replaced without a fuss. they didnt ask me to return the product but they sent me another shade that looks better on me. however, the product itself did not meet my expectations. i applied 2 layers of the product since 1 layer looked very thin. the glitter is there when i pressed on my lips but it was so patchy. some parts of my lips looked chapped and to make it worse, it felt really dry. i want to love this product since this is Jeffree Starr approved but this is a NO for me 🤦‍♀️😑”

Helpful Report

Posted 5 years ago

“The glitter pop looks very old. Is congealed and partially dry. I got sent the wrong color as well. It didn’t glitter either.”

Helpful Report

Posted 5 years ago

“My lippies I got didn't have alot of glitter 2 them 😭 I'm sad but I loved getting a bonus gift!!! Thanks so much!!! Maybe I dont know how 2 use the lip glosses correctly lol”

Helpful Report

Posted 5 years ago

“The colors I received were not how they appeared advertised, I did not receive the highlight sample that was advertised/promised, the lipstick comes off on everything and stains it. I won’t be purchasing again.”

Helpful Report

Posted 5 years ago

“I cannot review the product because I haven't received it. It's been almost 3 weeks since my purchase and according to the tracking information, the package hasn't even shipped yet. I've just sent off my 2nd email regarding this and have requested a refund as part of the order was supposed to be a gift. So far, no word from Ciate as to what happened.”

Helpful Report

Posted 5 years ago

“I'm a girl who loves a lot of sparkle. You can never have too much of it, I dont care what time of day it is! So when I found these lipsticks I was so excited I bought 3 of them. Candy. Valentine. And Undressed. NONE of them were the color shown online. I don't really expect things to look EXACTLY how they do online but these lipsticks weren't even close... i'll never wear them. Super disappointing.”

Helpful Report

Posted 5 years ago

“Really disappointed in my Glitter Flip Lippies. Would never purchase again. Shipping time was acceptable and packaging is lovely, but the product is not good.”

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Posted 5 years ago

“The lipstick is not smudge proof. I was very disappointed in the product.”

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Posted 5 years ago

“I just received an email asking me to write a review on my purchase. Well .y package still hasn't been delivered and I was suppose to receive it three days ago. The tracking email hasn't been updated so I have no idea when I'll be receiving my.package or if I even will. I'm frustrated because it's been awhile since i ordered. I was extremly excited but after this I probably wont be ordering from the company again.”

Helpful Report

Posted 5 years ago

“Wish I woulda saved my money”

Helpful Report

Posted 5 years ago

US Ciate London is rated 4.1 based on 3,078 reviews