US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order I received- a mixture of their gel/kohl eyeliners and the glitter flip liquid lipsticks- were okay at best. I was not happy with the eyeliners at all! The pigment is decent but after a few hours tops it becomes so messy! It runs and gives you raccoon eyes... My drugstore brand eyeliner is honestly creamier and stays put way longer, so save the money and don’t even look at the eyeliners. The lipsticks are also okay... the glitter effect is NOT what you see on social media and is a lot more subtle in real life. I will still use them because the actual colors are pretty and suits my tan skin tone well... I like that the glitter doesn’t fall out and stays put on the lips at least... Unfortunately I would say that this brand is more hype than anything- thanks to social media. Models are PAID to advertise the brand, so don’t expect the actual products to match what you see online. I would honestly not order from this brand again.”

Helpful Report

Posted 5 years ago

“really not all that happy, the advertised sparkle is way off from what you actually get. Maybe it is different w/ the more bold colors but not with the ones I purchased. Unfortunate, I was hopeful.”

Helpful Report

Posted 5 years ago

“I have not received my products”

Helpful Report

Posted 5 years ago

“The colors are much darker than advertised. When I contacted them they apologized but that was all. They didnt really seem to care”

Helpful Report

Posted 5 years ago

“I bought two of the lip colors (Glitter Flip Candy & Forbidden) that supposedly wouldn't rub off. I love the color tones, but they do come off. It didn't stay on well at all.”

Helpful Report

Posted 5 years ago

“DID NOT GLITTER LIKE THE ONLINE POSTS”

Helpful Report

Posted 5 years ago

“The colors are gorgeous but they do not stay on the inside of your lip, even with primer. After an hour it just looks like a thick application of lip liner.”

Helpful Report

Posted 5 years ago

“Even though I do really like the colors the lipstick left my lips very very dry. The glitter didn’t pop like the and was a very matte finish. The lipstick was also very difficult to remove. I’m sorry but I would not recommend this to anyone.”

Helpful Report

Posted 5 years ago

“I have only tried one product so far and I was not happy with it at all.”

Helpful Report

Posted 5 years ago

“I got two shades, both brushes were hardened and misshapen when they arrived. The shades I got were okay, but they were impossible to apply. I probably won’t order anything else from this company.”

Helpful Report

Posted 5 years ago

“I was not as pleased with the actual products advertising vs reality. The gloss sparkles before drying so it was not as cool as it sounded. I'm glad I got one free because I really do not feel they are worth the money.”

Helpful Report

Posted 5 years ago

“I am unhappy with the two colors I received. They do not look anything like the photos or what the “models” we wearing. I won’t order again. Wish I could get my money back.”

Helpful Report

Posted 5 years ago

“The lipstick is okay. I don’t like how goopy it is. It takes practice to get it to go on and it’s not kiss proof. I do love the glitter and that’s why I gave it 2 stars.”

Helpful Report

Posted 5 years ago

“Although the stamp eyeliner was great, I was disappointed with the glitter flip products. The colors were nothing like those on the website and the applicators had "divets" in them as if they had been cut into, so the application was not smooth at all.”

Helpful Report

Posted 5 years ago

“Non responsive customer service to my product return request.”

Helpful Report

Posted 5 years ago

“The colors looked completely different from the website. Next to no glitter when smacking lips together. Thoroughly disappointed.... and unable to return because it was ‘used’”

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Posted 5 years ago

“I was not wowed by these lipsticks. I bought 3 and I think they were too pricey and definitely not worth the price.”

Helpful Report

Posted 5 years ago

“Not very happy with the product it doesn't completely dry and it transfers really bad it also is very drying on the lips and starts to clump”

Helpful Report

Posted 5 years ago

“Neither color I ordered looks anything like what they did online. To add to that, both colors look terrible on me. This is my first time shopping with Ciaté and I’m pretty disappointed. I wrote customer service yesterday am (1/6) and it replied that they were out of the office until 1/2 for the new year and never heard anything else. I heard nothing but good things about this product, so I’m not sure what went wrong with my order.”

Helpful Report

Posted 5 years ago

“The products I got work great, but the bail polishes were not wrapped very well and one busted open. There was nail polish on all of the rest of my packaging. Not a good first experience.”

Helpful Report

Posted 5 years ago

US Ciate London is rated 4.1 based on 3,078 reviews