US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love. I Highly recommended this product.”

Helpful Report

Posted 5 years ago

“I love Ciaté London! I started getting samples of products in my monthly Ipsy bags and I fell in love! I was so excited to get my glitter flip lipsticks. They are so cool! I’ve gotten lots of complements and definitely suggested them to friends and family.”

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Posted 5 years ago

“Love love love my Jessica Rabbit set!!! Killer idea. Fast shipping. Very pleased thank you ❤️”

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Posted 5 years ago

“Loved it. Perfect shade and shine.”

Helpful Report

Posted 5 years ago

“Love this company and its products. I recommend the products to all of my beauty friends ♡”

Helpful Report

Posted 5 years ago

“Contacted customer service because I color I ordered was NOTHING like the picture ! Couldn’t even get an answer”

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Posted 5 years ago

“I would have rated Very Good (5 stars) if I had not received the frustrating and disappointing overall experience. I placed my order and waited excitedly, but 10 days went by and I hadn't received an email with any kind if follow up nor had my order been processed. I sent several messages and didnt hear anything back for 2 or 3 days. When I was responded to I was informed that one of my ordered purchases was now sold out so they put my entire order on hold and planned to keep it on hold until it came back in stock...... without any communication with me. They replaced the now sold out color with a different one and I finally got my purchase just shy of three weeks after I ordered it. The products are amazing and i will absolutely continue to use and even tell all my friends and family to buy these products because they are that amazing, but very upset how there was no communication and the frustration the experience caused.”

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Posted 5 years ago

“I absolutely love my lipgloss and will order more”

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Posted 5 years ago

“Holy customer service. Had an email update with every step of my order. I was super excited so I checked often. Quick delivery. The shop had plenty of items to choose from, I came for the glitter flip, and was not dissapointed. ❤”

Helpful Report

Posted 5 years ago

“By far, THE best mascara I have ever used. Recieved a sample and bought some in bulk now that they're back. Must buy!”

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Posted 5 years ago

“Excellent customer service!! They handled my issue so fast, I was extremely satisfied. Keep up the good work!”

Helpful Report

Posted 5 years ago

“Wonderwand is my favorite mascara of all time. When I ordered it in the last restock and paid I was then told the website oversold and I wasn’t able to get the mascara. I was sent a coupon by your cs team for 50% off which I happily used. I just wish the stock was replenished more often.”

Helpful Report

Posted 5 years ago

“I have bought 2 glitter flip glosses, the rose gold glitter lipstick and the Jessica Rabbit lipstick.. EVERYTHING IS TO DIE FOR!! My husband wasn't too keen on the prices until I mentioned that we get discounts with all the purchases! LOVE LOVE LOVE THIS PRODUCT!! It stays on until YOU are ready to take it off or you eat.. Even the glosses have stayed until I got back from dinners and washed them off. Simply phenomenal!”

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Posted 5 years ago

“Love the products an the fast delivery! Will order again soon!”

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Posted 5 years ago

“Most of the colors are stunning. But I find this lip product is too dry for my lips. Within 10 min after applying my lips got cracked. I wish it could be more moisturizing and velvety.”

Helpful Report

Posted 5 years ago

“The lipsticks are beautiful colors. They wear great. Oh and did I mention the glitter?? Amazing. Love them”

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Posted 5 years ago

“I am Really impressed with this Makeup line. Ciate London never fails to deliver on quality with their products.”

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Posted 5 years ago

“Been almost 2 weeks and I still haven't got my order”

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Posted 5 years ago

“You definitely have to put something on underneath. Leaves your lips really dry and cracked looking. It’s pretty and full of glitter but they need to add some type of moisturizer for the amount you pay.”

Helpful Report

Posted 5 years ago

“I loved how quickly my order arrived after it was placed. I also loved the sample highlighter that was included in my package. I have only tried one of my Glitter Flips. The only thing that prevented me from a five star review was the fact the Glitter Flip I did try cracked and flakes off after a few hours. I used a lip scrub before I applied, and I was leaving work and checked myself in the mirror, and it was cracked and patchy. I love the color, and how it sparkles once you press your lips together. I’m going to try to moisturize my lips next time to see if that help. But overall, four stars.”

Helpful Report

Posted 5 years ago

US Ciate London is rated 4.1 based on 3,078 reviews