US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love these lipsticks. I have 8 now. Love the all.”

Helpful Report

Posted 4 years ago

“Quick shipping!”

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Posted 4 years ago

“I'm a ciate customer for more than 3 years now, and I did not have that many complaints. However, this is a Bad quality product. The duo chrome is hard to see. The amount of product is ridiculous for the price, and the look in the eyes is not uniform. The worst part: it is impossible to return with Ciate. This was the first time I tried to return one product and I'm not able to do it. As soon as you open it, they do not accept returns. How can the customer check the quality? A really Bad experience with a brand I'm fan of. Really disappointed...”

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Posted 4 years ago

“I really love the formulas of the products.”

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Posted 4 years ago

“These are so pretty and sparkly. I ordered 3 and they all look amazing! One of them was defective and came dried out and when I contacted Ciaté London they were amazing and sent me a new one. I love the products and I love the company.”

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Posted 4 years ago

“I am still waiting for my package. Perhaps Ciate London should make sure the product is delivered before requesting a review.”

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Posted 4 years ago

“I absolutely love your products!”

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Posted 4 years ago

“Shadow flip is amazing and shipping only took 4 days! I got shade "peacock" and it's predominately green, but in certain light it flips to pink/purple. I ordered the color "wonder" and I'm so excited to try that one out when it gets here!”

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Posted 4 years ago

“I love the colors and the mat feel but weres the glitter and my tube is gone only after 5 uses, thats why one star is missing !overall delivery was awesome !! Colors were nice !!I will purchase again !!”

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Posted 4 years ago

“The glitter lip gloss goes on moist a d nice, however i found that it dryed up rater quick macking it very uncomfortable to wear. Also the glitter did not come out the same as in the picture. If i had my choice i would not buy again definitely.”

Helpful Report

Posted 4 years ago

“I love this brand so much. First of all, the pricing is great for good quality makeup. Secondly, it didn’t take very long for my products to arrive, which is always a plus. Then, the quality of the products were just fantastic. I absolutely appreciate and love this brand, from their setting spray, to the setting powder, to glitter lipsticks, just fantastic!”

Helpful Report

Posted 4 years ago

“Love this brand for me every expectation I've had for the products I ordered they have met and more great customer service shipped fast on point for me would highly recommend their products”

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Posted 4 years ago

“While the colors are pretty sheer at the beginning of application, they can be built up and they look absolutely stunning. Each time I see this pallet and the colors I'm reminded of Roger's devoted wife, Jessica Rabbit. This pallet has a special place in my heart, and I use at least one color in the pallet each time I do a look. Nice shades, nice texture and I think this pallet smells like fresh carrots. :) It's a fun pallet to play with.”

Helpful Report

Posted 4 years ago

“The color flip formula isn’t to great...the formula is thin and disappears when you try to blend it out with your finger. For the price and the amount of product received I would not buy these shadows again. I personally prefer my liquid shadows from Stila the product has great coverage, thick formula and the price is reasonable for the amount of product received. This eyeshadow sadly wasn’t much better than the glitter flip lipstick they made a few years ago.”

Helpful Report

Posted 4 years ago

“I came across Ciate from my subscription boxes and always liked the quality and aesthetic of the products but the setting powder is what blew my mind away. I have oily tan skin and I'm always searching for the perfect setting powder that doesn't leave a white cast and sets my foundation beautifully. I found it when I tried the everyday vacation power, it sets like a dream and doesn't settle into fine lines and leaves a smooth satiny finish. Plus the coconut smell is fabulous!! I ordered 2 more setting powers directly from Ciate's website and am looking forward to receiving the delivery today.”

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Posted 4 years ago

“Lovely wow I love Ciaté London products thankful”

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Posted 4 years ago

“Love them! They were awesome and have stayed on my nail for days.”

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Posted 4 years ago

“Got the glitter flip in candy. Beautiful color and great staying power. It arrived super quickly, too! Love it!”

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Posted 4 years ago

“Makes my eyes pop”

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Posted 4 years ago

“Easy to order and I love the finishing powder it gives a nice look”

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Posted 4 years ago

US Ciate London is rated 4.1 based on 3,078 reviews